Ken Ganley Westside Imports - Service Center

Pleasant Thanks to Diego for a seamless service experience. Not only did they do a great job, they finished in less than predicted time! See you in 6 months. Thanks to Diego for a seamless service experience. Not only did they do a great job, they finished in less than predicted time! See you in 6 months. More

Forester Eyesight Diagnosed error codes on pre-collision warning system. Cannot use T-Mobile wi+fi module. So far in one week the system is running normal. Diagnosed error codes on pre-collision warning system. Cannot use T-Mobile wi+fi module. So far in one week the system is running normal. More

Hyundai requested vechicle be brought in for two recalls. Everything with very smoothly except that there was a misunderstanding of when the service was to be completed by. As soon as this was brought to the Everything with very smoothly except that there was a misunderstanding of when the service was to be completed by. As soon as this was brought to their attention it was addressed. More

Professional and courteous Concerned about my vehicle's problems. Called manufacturer for input, going above and beyond. Very courteous and washed my vehicle before giving it ba Concerned about my vehicle's problems. Called manufacturer for input, going above and beyond. Very courteous and washed my vehicle before giving it back. They are going to contact V.W. about a different issue for me More

Highly satisfied with Hyundai service In order for my car to be serviced, would take a few days for parts etc. My spouse and i are in our 70's and 80's. and cannot be with out a vehicle fo In order for my car to be serviced, would take a few days for parts etc. My spouse and i are in our 70's and 80's. and cannot be with out a vehicle for a few days. Doctor visits. The service manager Keith Wendling. assured and provided me with one. Hyundai repaired my 2014 AZERA to my satisfaction! I switched to Ganley West side Hyundai 14 years ago. Purchased 4 new Hyundai's from Ganley and have been more than satisfied ever since. More

Always dependable Service was handled in timely manner, everything was checked and done on time. Ganley provides consistent great service. Transportation back home and Service was handled in timely manner, everything was checked and done on time. Ganley provides consistent great service. Transportation back home and then back to dealer was provided for us. More

Excellent customer service Brandon Baker was my service advisor. He explained every step of the recall and five point inspection so I was able to understand. He is very person Brandon Baker was my service advisor. He explained every step of the recall and five point inspection so I was able to understand. He is very personable . More

Always use Ganley Subaru Quick, professional automotive service for our Subaru Impreza, which we purchased new from Ganley. The service department has always been accommodatin Quick, professional automotive service for our Subaru Impreza, which we purchased new from Ganley. The service department has always been accommodating and professional in attending to our needs. More

Exceptionally Good Experience With BRZ Engine Work and More This review gets into some details that may be of more interest to car guys/gals, so bottom line up front - Ganley's Service Advisor (Ray Korflage) an This review gets into some details that may be of more interest to car guys/gals, so bottom line up front - Ganley's Service Advisor (Ray Korflage) and the Technician who did the engine work (Kilby) know their jobs extremely well AND have the desire to see that every aspect of the service work was done to near perfection. Kudos as well to Will Gearhart, the Subaru Service Director, and to any other techs who may have worked on the BRZ that I did not meet. I had high expectations, and some big concerns going in since the engine had to be pulled from "my baby" to do the major work, but Ganley Westside Subaru came through with flying colors - I would recommend them to anyone without reservation. Here is why we're here. My 2013 BRZ was involved in the valve spring factory recall. Subaru out of an abundance of caution issued the recall after a number of years and a small number of failures. If a valve spring breaks it can do serious internal damage to the FA20 engine. I had only about 7800 miles on the car and it was in mint condition, so pulling an engine and cracking it open when the car was running great is not an easy decision and is a subject of great debate in the online BRZ/FRS enthusiast community. I learned that Ganley Westside does about 10 of these valve spring replacement jobs a week and the master techs that are specially trained have gotten very good at it. I asked if it was possible to see the FA20 engine once it was on the engine stand and the timing chain cover and valve covers were off. Ray walked me over to meet Kilby and I had the chance to ask a few questions and then let them get on with the work. In 99% of the cases, techs don't appreciate customers looking over their shoulders and it can be counterproductive to their ability to do the best job possible since you can interrupt their concentration. And, of course, they are not being paid to chat with the owners. Kilby and I discussed the process by which he would ensure ALL of the old packing was removed, the issue with oil seeping back onto the sealing surfaces and how he prevented that, the timing chain cover locations that were most critical to ensure a perfect seal, the oil passages that are close to the sealing surfaces that require extra special care not to deviate from the tolerances describing resealing the covers, and how Subaru has developed a better liquid gasket material than what was used in the original engine manufacture. I wanted to keep it short and to the point out of respect for their time. If my experience is an indicator, you can trust that your engine will be repaired right to the first time and you don't need or want to worry about it. And Kilby is a great guy - I'm glad I met him. Super professional! I said there was more, as if having your car's engine pulled, opened up and then reinstalled wasn't enough. There was a TSB, Technical Service Bulletin, for a design flaw in the tail light assemblies that allowed water and condensation to get in. I had the extended warranty for the BRZ since it was the first model year when I bought it. While the car was in for the valve spring recall, Ganley replaced the tail lights under warranty and they are a new design that is better than new. Finally, an annoying rattle from around the radio in the dash was located and fixed. Again, not a scratch or smudge anywhere to be found. Perfect attention to detail and care for the customer's car like it was their own. Thanks to Ray for keeping me in the loop via phone and in person during the entire process and to the techs who are the heroes in this story for doing the quality level repair work the way I would have done it myself - if only I had the skills, knowledge, experience and specially designed tools! Just kidding, I could not have done this job. Thanks again for a great experience. Highly recommended. More

Quick and efficient Dropped vehicle off and was quickly taken care of by the service advisor. She walked around the car and discussed the reason for the visit. Was done i Dropped vehicle off and was quickly taken care of by the service advisor. She walked around the car and discussed the reason for the visit. Was done in 5 minutes. Had a similar experience when I picked up the vehicle. Was out the door in five minutes and the vehicle had been washed. It was a great experience More