Ken Ganley Westside Imports - Service Center

Awesome Service Love the service at Ganley Westside Imports. They treat everyone with respect and explain everything. Comfortable waiting area too! Coffee, hot cho Love the service at Ganley Westside Imports. They treat everyone with respect and explain everything. Comfortable waiting area too! Coffee, hot chocolate, tea, bagels, and donuts to keep the wait period tolerable. More

Great service! Doing our routine maintenance is always easy here. Your "new look" in the customer waiting area is great! We so enjoy driving our Subaru Forester. Doing our routine maintenance is always easy here. Your "new look" in the customer waiting area is great! We so enjoy driving our Subaru Forester. More

Inaccurate pricing and diagnostic If I could give this place no starts I would!! I went in for a “recall” to get fixed. The lady at the counter came back and said that all these things If I could give this place no starts I would!! I went in for a “recall” to get fixed. The lady at the counter came back and said that all these things needed to be fixed on the car included “a new muffler” the repairs added up to over 1200 which included a new battery. I agreed to get the battery replaced for $190 and skipped the rest. I started to call around and see if I could get the repairs done cheaper somewhere else. I found midas in Strongsville and the guy agreed to check the car again. Turns out the “new muffler” that you guys wanted to charge me almost 700 for it didn’t even need to be replaced!!! It needed a new bolt that cost me 94 dollars !!! I saw the muffler and it was on perfect shape!! And the battery that you guys charged me a whopping 190 for it could have been done for 120 the SAME battery!!!! To cut my nightmare short I was able to repare everything with lifetime warranty for $600 at the other place!! You guys should be ashamed for overcharging people !!!! I will never buy or take my car back to this place ever again!!!! You guys are a dishonest business trying to make money out of hard working people I get that you sell a “brand” but from my point of view is not a very trusting one!! More

Always good The only disappointment was a couple days later, I received an coupon for 39.95 for my oil change..😕 I was really happy with my complimentary car was The only disappointment was a couple days later, I received an coupon for 39.95 for my oil change..😕 I was really happy with my complimentary car wash. I can never get my windows that clean. More

Been around over a decade I work with Stephanie Robertson and she is the best. She is personable, thorough, and keeps me informed about the status of my vehicle. I have been I work with Stephanie Robertson and she is the best. She is personable, thorough, and keeps me informed about the status of my vehicle. I have been a client over 10 years for two reasons; 1. my vehicle has always been promptly serviced, and, 2.) I have comparison shopped and received outrageous quotes from others. I actually showed one guy my Ganley quote and he stated, "If they can do that, you should go for it." Enough said. Thank you! More

They were awesome Called into see if they could take me to fix a brake light and let me bring my beetle in even though I was really right at the cut off time for the ev Called into see if they could take me to fix a brake light and let me bring my beetle in even though I was really right at the cut off time for the evening and had me up and outta there in less than a half hour.. they were also great as always More

Install Remote Start After being told they were backed up and it might take up to 3 hours, I was very pleased when after 90 minuted it was finished After being told they were backed up and it might take up to 3 hours, I was very pleased when after 90 minuted it was finished More

Battery failure Treated pleasantly, fairly. Will, the service manager, couldn’t have been nicer. Handled the problem and I left totally satisfied. Everyone at the Treated pleasantly, fairly. Will, the service manager, couldn’t have been nicer. Handled the problem and I left totally satisfied. Everyone at the dealership greeted me with a smile whether I was their customer or not. More

Great Dealership with Great people Everyone was excellent to work with. The follow up and responsiveness was also excellent I would recommend this dealership to anyone, they even have Everyone was excellent to work with. The follow up and responsiveness was also excellent I would recommend this dealership to anyone, they even have a shuttle service. More

Friendly, courteous and knowledgeable Jasmine was on the ball when I arrived for my service appointment (oil change & tire rotation). She came out to greet me and got me checked in right Jasmine was on the ball when I arrived for my service appointment (oil change & tire rotation). She came out to greet me and got me checked in right away. At the completion of the service she went over the Automobile Status Report with me and made suggestions about future service without a "high pressure sales mentality". I will be back. More