Ken Garff Big Star Honda

I bought my first car here, and Jermaine gave me a lot of help in choosing the right car and getting the best price. And all the employees there are very friendly. help in choosing the right car and getting the best price. And all the employees there are very friendly. More

Thanks to Jermaine Leahman I had the BEST experience EVER!!! I dreaded the thought of having to go alone to buy a car but he was the MOST HELPFUL salesperson. He made me feel comfortable and educated me EVER!!! I dreaded the thought of having to go alone to buy a car but he was the MOST HELPFUL salesperson. He made me feel comfortable and educated me throughout. He knew so much about all the cars and the optional features, worked hard to get me A GREAT PRICE, and made the process super EASY. Best of all, I absolutely LOVE my new car! If you don't want to deal with the typical pushy salesperson who'll stick you in anything to get a sale then go to Big Star and ask for Jermaine. More

I will always recommend this particular sales man who is knowledgeable with great customer service. Whenever you are at BigStar Honda ask for Kasam and your experience will be unbelievable. Give bought our knowledgeable with great customer service. Whenever you are at BigStar Honda ask for Kasam and your experience will be unbelievable. Give bought our Honda Pilot with no much problem, we could not believe when he said you are proud owner of the pilot. More

I have been searching to buy a new car for the past three months. I finally decided on buying a Honda Accord 2013. As the color and the options that I requested were not within the dealer's inventory, the s months. I finally decided on buying a Honda Accord 2013. As the color and the options that I requested were not within the dealer's inventory, the sales manager located the white V6 Honda accord 2013 at another dealer and kindly proposed to trade it with another dealer if I sign the purchase contract the same day, Saturday June 15 2013. The purchase experience was very satisfactory since they claimed to have found the exact car I want. The sales manager promised me the car would be delivered the night of Monday June 17 2013. . More

I got upset because in all my years in buying cars I have NEVER had to wait on a salesman to walk around the lot to find the prices for me. I have always been able to tell a dealer what I want and they pull NEVER had to wait on a salesman to walk around the lot to find the prices for me. I have always been able to tell a dealer what I want and they pull it up on a computer and tell me. Sure I was getting upset and saying my opinions aloud about having to wait for a salesman to walk the lot and find the prices of vehicles. Then some guy comes over and xxxxx his head to the side and starts talking to me like I'm a nobody and that no dealership has that kind of info. I was told by Rudy that was just his demeanor, needles to say your company lost 30,000 dollars.For one thing, if a customer has a problem then you treat them nicely and not act like your the big dog in charge and don't take crap from no-one. Oh and get this, after I walked out my aunt stayed in there and they brought a Car around that she didn't even want. I will never step foot in that place much less buy a honda because noone knows the prices of anything and customers are definitely not treated with respect. I just wish the owner of that company reads this because I bet he or she wouldn't allow this behavior. More

Being retired and widowed I wanted to make one last major purchase for a dependable vehicle. My wife had owned a Honda before and it was a great car. All the other dealerships gave me a hassle of difficul purchase for a dependable vehicle. My wife had owned a Honda before and it was a great car. All the other dealerships gave me a hassle of difficulties while being approved for a loan. Mind you, I had used the other dealerships before in the past but now because I am retired there seems to be a problem. Big Star Honda came thru for me. Thank You. I was in and out in less than 2 hrs and driving my new CR-V home. James Zurga was my salesperson and he was extra nice. Thank You James. You made an old man happy. Bill Logan More

i bringy car here fir regular maintenance and it took me 5hrs of waiting check break tire rotation amd change oil. my advisor is pete after 3hrs if waiting i ask him if the car is finish i just found out th 5hrs of waiting check break tire rotation amd change oil. my advisor is pete after 3hrs if waiting i ask him if the car is finish i just found out that they not even start checking it and i have to wait another 2 hrs....... More

I did not plan on purchasing from Big Star Honda (BSH). I already had an exceptional deal on the table with another dealership, but the car was in my secondary color choice. I had exchanged several emails I already had an exceptional deal on the table with another dealership, but the car was in my secondary color choice. I had exchanged several emails with Jonathan Vandiver at BSH when I let him know I was buying elsewhere, but he still wanted an opportunity to win the sale. I was sure when he saw my current offer, he would bow out, but instead, he promised to beat that price and get the car in my preferred color... and that is exactly what Jonathan did. One note on the car... it was a high demand model with very few available in Houston and none in my primary color. I could see no clear incentive for BSH to want the sale; they could have certainly sold it to someone else at a higher price. The fact that BSH still wanted my business impressed me greatly. I also had a very good experience with the finance team. Michael Nguyen was very pleasant to work with, offered very competitive prices, and beat the interest rate offered by my credit union. I am very satisfied with Jonathan, Michael, and BSH. More

The sales guy was very nice and understanding, worked well with us. THe finance guy was super sweet nad helpful and the process was quick and easy! well with us. THe finance guy was super sweet nad helpful and the process was quick and easy! More