Ken Garff Buick GMC Riverdale

Car looks great customer service was horrible Got treated like xxxx the very moment I walked into the door I got rear ended and the insurance company gave me three options of body shops I could go Got treated like xxxx the very moment I walked into the door I got rear ended and the insurance company gave me three options of body shops I could go to and I choose ken garff because it was the only one I’ve heard of and when I got treated like I was an inconvenience to them I instantly regretted my decision of choosing ken garff but after I got the car back it looks great but still the customer service was horrible More

So so I bought a used car about six weeks ago. It had a broken fender trim piece that they were supposed to fix. Along with some paint touch ups. I’ve call I bought a used car about six weeks ago. It had a broken fender trim piece that they were supposed to fix. Along with some paint touch ups. I’ve called four times and keep getting the same run around, that they will get back to me. When I bought the car I got home and found out they had not put a license plate on my car they had to bring it 50 miles to deliver it. it has not been a good experience. More

Super job !! My truck Tyanne in shop was at a minimum and it was nice and clean when I picked it up everybody is very helpful in the service department I would re My truck Tyanne in shop was at a minimum and it was nice and clean when I picked it up everybody is very helpful in the service department I would recommend this shop to anybody. More

Warranty This time when I called, I didn’t get a recording. I talked to a human who quickly set up the appointment. The work was done quickly, it was covered b This time when I called, I didn’t get a recording. I talked to a human who quickly set up the appointment. The work was done quickly, it was covered by my extended warranty and the car came back clean. The shuttle drivers were kind too. Charles was friendly and professional. More

Excellent Honest Service We encountered vehicle trouble while in the area from out of state and the service department got us in on urgent basis on a Saturday. We received pro We encountered vehicle trouble while in the area from out of state and the service department got us in on urgent basis on a Saturday. We received prompt, courteous service at a fair price and upfront advice. Our service advisor was Lute, and he was very helpful. More

Fast, kind and helpful I had an issue with the service department and when I called to discuss my concerns I have never felt more well taken care of by a team. Joey, Jon and I had an issue with the service department and when I called to discuss my concerns I have never felt more well taken care of by a team. Joey, Jon and Brennan were very helpful and made the process pleasant and stress free and I felt really had my best interests. I can’t say enough about how my situation was handled and the care they have for the Customer. Was a great experience all the way around. So happy with my vehicle and the dealership More

Got me out of a bind! I had made a bad decision when purchasing my truck, and Tony, Chris and Bill accommodated me by letting me return and get back my old truck. It was my I had made a bad decision when purchasing my truck, and Tony, Chris and Bill accommodated me by letting me return and get back my old truck. It was my mistake and I owned it and they helped me out. I thank you guys! More

Great, easy, no waiting in line, Loved the service and people. Easy to make appointment. They got us right in and they washed and vacuumed car at no extra cost to us. Loved the service and people. Easy to make appointment. They got us right in and they washed and vacuumed car at no extra cost to us. More

Very happy customer Friendly knowledgeable staff no high pressure salesman. Good selection of vehicles I was interested in. Bill answered all my questions and was very Friendly knowledgeable staff no high pressure salesman. Good selection of vehicles I was interested in. Bill answered all my questions and was very good at explaining how to use they new electronic equipment found in the vehicles More

Service was very awesome No pressure was given or felt. I truly enjoyed my experience with Jon, would definitely do it again when I need to get a another new vehicle. No pressure was given or felt. I truly enjoyed my experience with Jon, would definitely do it again when I need to get a another new vehicle. More