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Ken Garff Buick GMC Riverdale
Ogden, UT
1,519 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,519 reviews
September 17, 2021
Went in for a oils service Change today . My appointment was at 9:15 am . When I arrive I was able to get checked in and my appointment was under way the staff as kind and helpful I received a video of the was at 9:15 am . When I arrive I was able to get checked in and my appointment was under way the staff as kind and helpful I received a video of the work on my car and was done and on my way. Timing of service was excellent. More
by Craycrayone1#
Employees Worked With
Brandon
September 15, 2021
Great experience. Fabulous car, helpful, informed salesperson. Nice detailing, and a free tank of gas! salesperson. Nice detailing, and a free tank of gas! More
by JHUDMAN
Verified CustomerSeptember 12, 2021
It was a great buying experience. But ever since we got it home it’s been one thing after another going wrong. Hoping that was can get it in and get it fixed ASAP. it home it’s been one thing after another going wrong. Hoping that was can get it in and get it fixed ASAP. More
by BILLYANDTESA08
Employees Worked With
Dusten Barnhart, Zach Bishop
September 09, 2021
Zach and his team are Rockstars! My wife and I were traveling from Washington to Arizona and had an ongoing troublesome issue with our GMC diesel rear its ugly head again. Zach went above and beyond th traveling from Washington to Arizona and had an ongoing troublesome issue with our GMC diesel rear its ugly head again. Zach went above and beyond the call of duty and took care of us! He worked closely with the service team and other advisers to get us resolved and on our way South. This is the way customer service should work! This dealership deserves a feather in it’s cap. I especially appreciated Zack Bishop for his desire to help and devotion to exceptionally high customer service. Zach listened very well, was compassionate and understanding, and took a personal interest in helping my wife and I. Thanks guys! More
by Mr. S
Employees Worked With
Zach Bishop
September 07, 2021
Not a great experience with the Service department. I bought a 2010 GMC Sierra from a private seller in December, which has turned out to be a nightmare truck. I have had the truck into Ken Garff GMC sev bought a 2010 GMC Sierra from a private seller in December, which has turned out to be a nightmare truck. I have had the truck into Ken Garff GMC several times for the same issue. Every time, they think they fixed it, and a month later, the same issue comes back. So I take it back again, claim to have it fixed, then repeat. I called the service manager and talked to him, and asked why a TAC with GM was not opened. He said it is not needed. But I have a case with GM, and they said to recommend the dealer open a TAC. Service manager not interested in doing that. Now, I can't get anyone from service to return my calls. I will not be going back to them once my oil change package is all used up. Terrible service, technicians unable to resolve issue. Will take my business elsewhere, where they may show some interest in calling back and trying to resolve the issue. More
by RJKJMF
September 05, 2021
The people who worked on my Fit did an excellent job. I hit a deer and it damaged the hood and grill. You had the car for a reasonable amount of time and it feels safer to drive and is beautiful. hit a deer and it damaged the hood and grill. You had the car for a reasonable amount of time and it feels safer to drive and is beautiful. More
by lanalou2012
Employees Worked With
Can’t remember the names in the body shop.
September 02, 2021
We always receive great service and truly feel valued! We are usually in and out pretty quickly. They are very knowledgeable and help us understand how our vehicle is doing. are usually in and out pretty quickly. They are very knowledgeable and help us understand how our vehicle is doing. More
by chelsea_garcia19
September 01, 2021
My wife took her 2008 Enclave in for service she was told there was an oil leak on the timing cover estimated cost 2,000. When I came to the shop the technician told me it was a slight leak. When he took me there was an oil leak on the timing cover estimated cost 2,000. When I came to the shop the technician told me it was a slight leak. When he took me back to look at it he changed and said he didn’t believe it was an issue. I see this as deceitful. This is the second and last time I will allow you shop to do anything other than an out change on any of my vehicles. More
by ewilli5561
Employees Worked With
Crystal Allen
September 01, 2021
Chad was honesty really nice with us. He was willing to show us all the tricks we eanted without hessiation and he was really sincere with us. And he was willimg yo help us out a lot and in a really friend show us all the tricks we eanted without hessiation and he was really sincere with us. And he was willimg yo help us out a lot and in a really friendly way to get the truck. And he would make the atmosphere even better with his jokes. Hes a good salesman honesty. More
by edgarppedraza4
Employees Worked With
