Ken Garff Buick GMC Riverdale

The sales agent David Call was certainly substandard. During the process he lied to me and my wife several times. During the sales transaction he said several things that were a lie. Example David Cal During the process he lied to me and my wife several times. During the sales transaction he said several things that were a lie. Example David Call said the $110 oil change service agreement was required which it wasn't. I wouldn't purchase another vehicle from this dealership! More

Great customer service! Friendly and attentive to the customers needs! Wastes no time getting the customer in and out with minimal issues. Over all great service. customers needs! Wastes no time getting the customer in and out with minimal issues. Over all great service. More

There service is very good but I am a little disappointed that my 2018 GMC Canyon seat is pulling apart at the seam. 3 months out of warranty and they wont repair it. More about GM quality than dealership that my 2018 GMC Canyon seat is pulling apart at the seam. 3 months out of warranty and they wont repair it. More about GM quality than dealership problems I suppose! Would purchase from them again if they sold Toyota. More

Provided great service over the phone when my key fob/locking system deactivated, then provide excellent and professional help in getting my appointment set up the next day. Gave me a time for compl fob/locking system deactivated, then provide excellent and professional help in getting my appointment set up the next day. Gave me a time for completion and actually finished a little early. Very helpful in getting me set up with a shuttle service to and from work while my truck was being worked on. More

I've gone to multiple dealerships and this one was by far the best! Chad was awesome and I felt like he gave me the best deal! He explained everything very well and was so friendly! I love my car! Thank you the best! Chad was awesome and I felt like he gave me the best deal! He explained everything very well and was so friendly! I love my car! Thank you guys! More

We bought a new Honda CRV (2020) at Ken Garff Honda in Riverdale. Unfortunately my wife hit a deer in the first month after purchase. I had the car repaired at the same Honda dealer thinking they would Riverdale. Unfortunately my wife hit a deer in the first month after purchase. I had the car repaired at the same Honda dealer thinking they would do the best job. The car was left for repairs on 2 Nov 2020 with a promise of completion in two weeks. That date slid when they could not get a radar unit that had to be replaced as part of the repair. We were told the radar unit would not be available until 20 Nov. Then the date slid again to 24 Dec and again to 2 Jan and then again out to 14 Jan with a February completion date. I asked several times if they couldn’t take this part from another car on the lot and I was told no, Honda wouldn’t allow that. I was also told that Honda would provide us with a loaner car since they were not meeting the promised delivery dates over and over. However, after promising a loaner, it was denied. Again, Honda wouldn’t allow a loaner. At this point I did some research and discovered that it was not Honda who wasn’t alloying for a loaner or for a replacement part from another car on the lot but Ken Garff Honda management in Riverdale. So, I called Joey Burns and told him the story above. Within 10 minutes of talking with Mr. Burns Honda repair called me and said that my CRV would be ready the next day and it was. Briana Cunningham was my point of contact with the body shop. She was very courteous and kept me up to date on the progress or lack there of. I think she tried very hard to help but was strapped by management at that site. Needless to say I am very happy to have my car back and I am pleased with the quality of work. However, because of the trouble we had and the repeated promises that were not kept (especially spare part commitment and loaner) I will not use them for repair again. I am thankful for the help Mr Burns provided. Otherwise we would still be waiting for our car, 3 to 3.5 months after leaving the car there for repair. More

I’m Chad not William!!!! I’m so sick and tired of getting his info. My dad and I have tried so xxxx many times to get this taken care of and obviously it takes an act of god to get names and phone n getting his info. My dad and I have tried so xxxx many times to get this taken care of and obviously it takes an act of god to get names and phone numbers right!!!! seriously you guys, what’s it going to take to get my vehicles associated with my phone numbers and email?? My dad is sick and tired of getting texts and emails that don’t pertain to him!! Why is this so hard to fix???????? Do we need to change dealerships?? We’ve been told a thousand times it’s fixed and obviously it isn’t and never will be!! I’m Chad and I own the 2004 GMC!!!!!!! Why is this so hard to get right and get fixed??? Because you guys can’t get your xxxx together and figure out who owns what vehicle and associate that with the right phone numbers and email, I’m seriously considering trying a new dealership for my vehicle service needs!! More

Buying a car has never been an experience I would say I have enjoyed. Ken Garff is no different. It is somethings something you have to do. I did appreciate the ability to test drive the vehicle I purch have enjoyed. Ken Garff is no different. It is somethings something you have to do. I did appreciate the ability to test drive the vehicle I purchased for a while and without the sales person. They don't have to many extras they push, just an extended warranty. Word to the wise, make sure the vehicle you want to purchase has 2 keys before you make an offer. Maybe I am old fashioned, I think a vehicle should come with 2 keys. Especially on todays cars the keys are expensive. They did agree to split the cost with me, but I had to push for that. I was there for over 2 hours when I was told the purchase would take an hour. Time will tell after the purchase if I have any issues on how good this dealership is. For now I would call them average. Bottom line is dealerships exist to sell cars. You as a consumer are responsible for getting the best deal you can. Overall I would rate my experience as average. I would purchase from them again if they happen to have the vehicle I want. More

Great price on the vehicle, they pit on new tires and a full tank of gas. Worked hard to get me a great interest rate. Great experience. full tank of gas. Worked hard to get me a great interest rate. Great experience. More

My customer service representative Tenille was prompt, courteous, knowledgeable and very helpful. She was able to provide images and vehicle information while we coordinated the entire experience from dif courteous, knowledgeable and very helpful. She was able to provide images and vehicle information while we coordinated the entire experience from different states. I would highly recommend their More