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Ken Garff Culver City Toyota
Culver City, CA
275 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 275 reviews
December 08, 2022
Horrendous customer service. It took over 6 hours to purchase the vehicle and we had cash. The car was filthy when we got there and we had to ask for it to be washed. The sale It took over 6 hours to purchase the vehicle and we had cash. The car was filthy when we got there and we had to ask for it to be washed. The sales person knew we were coming as we made an appointment since were flying in from out of state. He did zero research on the car and we spent over an hour trying to figure out the bells and whistles on the car. The service package we were sold was completely useless. Our local dealership doesn’t honor it and I’ve spend the past several months trying to get it cancelled. We were told verbally we’d be refunded and it would be cancelled, but the amount isn’t showing up correctly in the system and trying to get someone to answer the phone/ return calls is like pulling teeth. They’re definitely in the business of taking money, not customer service or customer satisfaction. More
by hw
Employees Worked With
David
Helpful September 06, 2022
Worst customer service experience I’ve ever dealt with. She was very unprofessional and seemed moody and very short ended when it came to answering my questions. I refuse to purchase due to the horrific cu She was very unprofessional and seemed moody and very short ended when it came to answering my questions. I refuse to purchase due to the horrific customer service More
by Toyota Rocks
Employees Worked With
KLee Gordon
June 29, 2022
Wish I sold my car elsewhere. I went on KBB to get a quote on selling my car and Culver city Toyota called me with an offer. I asked them when I should expect to receive my check I went on KBB to get a quote on selling my car and Culver city Toyota called me with an offer. I asked them when I should expect to receive my check for the positive equity amount and was told I would receive it 7-10 days after I sold them my car... Well I sold my car to them last week and now I'm getting different information. I called yesterday and someone by the name of Aaron initially told me that it usually takes 3-6 weeks, then he called me back 30 minutes later and told me that his manager said 7-10 days was correct and he had made a mistake. The person I had setup the transaction with was Robert Tekeyan, once he was back in the office he responded to my follow-up email and told me it would take around a month. I don't appreciate being mislead and people telling me different information, is it 7-10 days or a month?? If I would've been told initially that it would take a month I would've sold it to Mercedes of Calabasas who offered a few hundred less but would've paid me in 3-5 days or to CarMax who pays on the spot. For my situation having the check sooner was worth sacrificing a few hundred dollars and had I been told initially it would take a month I would've NEVER sold my car to Toyota Culver City. More
by pedroza.deanna
Employees Worked With
Robert Tekeyan
June 11, 2022
Customer service poor. I went to have a side mirror replaced, price $740+, brought car in 8:30,a.m. advisor Richard informed me part had to be ordered and it would take a I went to have a side mirror replaced, price $740+, brought car in 8:30,a.m. advisor Richard informed me part had to be ordered and it would take approximately 1 hour to install. No problem, he got me an Uber and said he would be in contact with me. I texted Richard 3 times about status of my vehicle no response. 5:00 or 5:30p.m. He calls me to say car finally finished, only good thing was he arranged for Uber to pick me up. Arrived at dealership went to service area no one ask to help me, I had to look at the name on the desk I saw Richard’s name and notice him standing there I called his name , then he asks if he can help me. I give him my name he pulls paperwork and proceeds to give me total and ask me what method I am paying! Not going over what was done and why the price increase!!! I will Never return to Culver City Toyota., I didn’t feel they appreciated me or my business!!!!! More
by Tammiet
Employees Worked With
Richard Rodriguez
December 15, 2021
READ THIS BEFORE YOU VISIT CULVER CITY TOYOTA… I saw a used 2014 Prius 3 with low mileage listed at $18,999 online, and that is the end of the positive things I have to say about this dealership. K’Lee (s used 2014 Prius 3 with low mileage listed at $18,999 online, and that is the end of the positive things I have to say about this dealership. K’Lee (sales), Ronnie (supervisor), and whoever the assistant GM is, all went well beyond a stereotypical car salesperson level of dishonesty. The biggest lie that they gave me had to do with the “mandatory” addition of TheftPatrol to my car purchase. They said that this is standard Covid era practice at dealerships (lie) and that they can’t remove it regardless of the fact that I REPEATEDLY told them I don’t want that extra product and service (also a lie). TheftPatrol is a $40 GPS that they slap on your car like LoJack. If your car is stolen within 5 years, TheftPatrol will give you $3000 and your dealership $2000 as though that is some how an acceptable reimbursement. Culver City Toyota charged me $1000 for this service. Again, I expressed repeatedly that I do not want this extra feature, and the told me repeatedly that this is a non-negotiable feature that every dealership has. I just called a bunch of other Toyota dealers in the LA area, and none of them force customers to take an overpriced gps service. Hollywood, Downtown, Hamer, Keyes, Carson, and Glendale all confirmed that theft prevention is OPTIONAL. After those six Toyota salespeople all told me that they don’t force a theft prevention service on their customers, I stopped calling other dealers because I accepted that I waisted $1000 by making the mistake of choosing Culver City Toyota. The assistant GM finally admitted (after the sale) that this is something they do at Culver City to make up for low recent sales. Bonus lies: 1. I was told before I signed anything that I would be allowed to have the car inspected by an independent mechanic. I was not told until I had already paid for the car that I would have to give the dealership $250 just to have someone else look at it. The independent inspection was only $50 2. When said independent mechanic looked at the car I bought, he said the tires needed to be rotated and there was only 15% of tread remaining of the back break pads. Culver City Toyota said they don’t sell used cars with less than 50% of the tread, which is a very dangerous lie. 3. When purchasing, I asked if I could come back the next day to pick up the car that I was about to purchase so I had time to go home and make sure I have everything removed from the car I’d be trading in. K’Lee and Ronnie both gave me a bunch of BS about how fast they sell used cars and did not give me the option to take my previous car home and leave the new car at the dealer overnight. By the time I finally got done with a very pushy and long winded finance guy, it was completely dark out. Maybe I got everything from my old car? Maybe not? They don’t care. 4. THEY posted the price of $18,999 online. Then they apparently forgot they did that, because they tried to add an extra $1,500 to price of the car before taxes and fees. They acted like they were giving me a deal when they bumped it back down to the price they posted online. When I reminded them that they were the ones who posted that price, they told me that they purposely mark up the price on the lot in case someone happened to not see it online. Seems like a weird strategy to brag about taking advantage of people, but I’m not in sales so I wouldn’t know. I’m genuinely a fan of Toyotas, but I’m not especially into lying salespeople. I believed them when they said I needed a $1000 theft prevention that doesn’t even cover 1/4 of the price of the car, and that was my fault because I didn’t assume they were lying and I didn’t check with other dealerships about that very dumb policy. Thank you for listening to my TED Talk, and enjoy your Toyota buying experience literally anywhere that isn’t Culver City Toyota. More
by ClayNewman
Employees Worked With
K'Lee, Ronnie
November 20, 2021
Horrible business! False Advertisement. Posted both on Autotrader and Culver City Toyota Own website for $ 13991. Confirmed appointment and availability. Two hours before appointment suddenly jack up the Autotrader and Culver City Toyota Own website for $ 13991. Confirmed appointment and availability. Two hours before appointment suddenly jack up the price for $5000 for no reason. Claim that is the wholesale price and the deal is now $18991. As of the moment of this message it still listed as $13991. Will report to BBB and Los Angeles DCB for Mia Representation. More
by Edmond3413
Employees Worked With
Yoshi
October 14, 2021
A perfect service for my Toyota Prius. Always great to be topped up with OEM fluids to proper specifications. In and out with great service and they are keep their appointments topped up with OEM fluids to proper specifications. In and out with great service and they are keep their appointments More
by egolessego
Employees Worked With
Randy
August 07, 2021
Hands down the most unprofessional and boarder line criminal experience i have ever dealt with in the automotive industry! Lied about securing vehicle, last minute "add on fees", took my financial info criminal experience i have ever dealt with in the automotive industry! Lied about securing vehicle, last minute "add on fees", took my financial info and sold car out from under me! More
by brian
Employees Worked With
Domonic
