Ken Garff Ford American Fork

They went above and beyond my expectations! They worked hard to find a car for me that fit my needs and my finances. It was much appreciated!! :) Sergio and Brent were great and very helpful. They knew a hard to find a car for me that fit my needs and my finances. It was much appreciated!! :) Sergio and Brent were great and very helpful. They knew a lot about their cars. All in all, it was a great experience. More

I loved that when I first walked through the cars that were parked, there wasn't a flurry of sales people swarming around. They let us peruse a bit then came and talked to us. They asked all the right que were parked, there wasn't a flurry of sales people swarming around. They let us peruse a bit then came and talked to us. They asked all the right questions, listened, and helped me find just what I was looking for and never pushed me. Just let me make the decision to buy. Overall it was a good experience and I have had no problems since I got the car. I even get a free inspection and car wash in 90 days! More

After visiting numerous dealerships along the wasatch front, I finally found one that had the right vehicle and a great staff. I didn't have to go back and forth on pricing, since I had shopped around q front, I finally found one that had the right vehicle and a great staff. I didn't have to go back and forth on pricing, since I had shopped around quite a bit I knew the price they gave me was a great deal. I would recommend Ken Garff Ford to my friends. More

After dealing with numerous dealerships over the past several months I finally found the deal I wanted at Ken Garff. The initial trade offer came in about $3500 lower than other dealerships. As I was abo several months I finally found the deal I wanted at Ken Garff. The initial trade offer came in about $3500 lower than other dealerships. As I was about to walk out of the dealership they immediately matched the higher bids. The sales price was very fair, invoice minus a little. Ron was great to work with, and although the vehicle configuration I wanted was not available they worked with me to find a suitable truck on their lot. Vehicle was delivered clean and fully fueled, and I spent about 20 minutes with Kyle going over the SYNC system which was new to me. Shelton in finance was great to work with, had the paperwork completed quickly and explained everything in detail. Overall, a good experience. S More

Ron and Alan were great. The moment my wife and I got there we were greeted with friendliness and smiles. Even the day after when we had to come back Ron was there and answered our questions perfectly an there we were greeted with friendliness and smiles. Even the day after when we had to come back Ron was there and answered our questions perfectly and helped us with everything we asked for. Alan was upfront and honest about everything that was going on and had a great attitude and friendly personality. More

I had been to several car dealerships in my search for a car prior to stopping in Ken Garff Ford - I was very tired of the typical salesman pressure and was getting frustrated to the point i was going to st car prior to stopping in Ken Garff Ford - I was very tired of the typical salesman pressure and was getting frustrated to the point i was going to start looking at used cars from personal owners so i did not have to deal with a salesman. Sergi Armenta (Salesman) was a breath of fresh air for me - He resonded to my internet inquiry promptly - He did not hassle or pressure me - He simply answered my questions and gave me space to think about things - He followed up but not too strong - When we met Sergio at the dealership he was very friendly, down to earth and seemed very honest. We especially liked his uniform - We felt like we were working with a mechanic/salesman, rag in pocket - Gave us the impression that he was someone that would know the car well inside and out. We felt like we could talk to him on our level - he did not come across as a typical slick, smooth talking salesman he was more of a working man and every dollar mattered. We really like him we told Sergio we had some concerns (Fears) that we had been told about your Ken Garff Nissan dealership in Orem - Sergio promptly took me to the salesmanager (Bob Morgan)Bob was also very warm and friendly. we felt very comfortable with proceeding after speaking just a few moments with Bob he too seemed real and honest. After meeting Bob we then proceeded to Finance (Mark Ingelby) This guy is good..!!! Made us feel very comfortable and at ease. I think it was his honesty that i liked the most. Did not seem rushed and was more then willing to explain every detail of the doc's. He really seemed to care that we fully understood what we were doing. He was not afraid to give his opinion on things he felt strong about and even managed to squeaze a few extra dollars out of me that i had no intention of giving up (Gap insurance and a maintenance contract) i really appreciated his help. All in all - We had a great experience at your dealership. We interacted with three different people and they were all wonderful to work with. You are more then welcome to give my number to anyone who may need a reference 801-735-6135 (Allen Huntsman) Thanks again Ken Garff Ford - WE LOVE OUR CAR & YOU ROCK...!!!! More

We just recently received our 2011 F-350 that we ordered in February. With the earth quake in Japan the chip needed for the navigation device delayed the delivery date but all and all the whole experience w in February. With the earth quake in Japan the chip needed for the navigation device delayed the delivery date but all and all the whole experience went well. We are extremely picky customers and I think gave Paula a headache now and then but she was great to work with and has excellent customer service skills. We had other dealers closer to us and actually talked to a couple of them but I think we got the best deal at this dealership. More

Just bought our second used car from this dealership in the past 2-1/2 years. The first purchase was so easy and such a great deal that it was a no brainer to start here the second time. Once again, thes the past 2-1/2 years. The first purchase was so easy and such a great deal that it was a no brainer to start here the second time. Once again, these guys did awesome! Quick, painless, and a greaat deal. We stopped by on Saturday evening just to look around just before closing time. These guys went the extra mile and stuck around to help us out and get us a great deal. Very laid back staff, never felt pressured to make a deal or rush through the process. Without a doubt, this will be the place we go for our next car. More

WE have bought 2 new vehicle's this year and the comparison is not even close. We went to Doug Smith and bought a Dodge Laramie fully loaded and the experience was not pleasing. Very poor customer comparison is not even close. We went to Doug Smith and bought a Dodge Laramie fully loaded and the experience was not pleasing. Very poor customer service, promises not kept, and know help at all or follow up with how to use the Uconnect system. We are very pleased with Ken Garff. Steve Eastman was our sales rep and he did a phenominal job helpling and assisting us with getting a car and a price we felt comfortable with. We took the Ford Taurus SHO off the floor and never looked back. The IT dept (Kyle) has called me twice to make sure we know how to sync our phones to the system. The finance guy (sorry forgot his name was very helpful and made sure we had the right warranties and even helped us on the price. We love Ken Garff in American Fork and the entire team we dealt with. Steve, youre a great guy and we appreciate your help. Tell your boss to give you a nice spiff. We could have easliy walked out but you made it happen and closed the deal. THANK YOU ALL for a great car and great service!!! More

the main person we dealt with Alan/sales. Has done a wonderful job with us. We have became friends. We hope this will be a lasting relationship.It was also very nice that Ron was able to be there just i wonderful job with us. We have became friends. We hope this will be a lasting relationship.It was also very nice that Ron was able to be there just in case Alan wasn't and knew enough to help us. Thanks guys. More