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Ken Garff Ford American Fork
American Fork, UT
515 Reviews
We are Ken Garff Ford American Fork. You might expect a car company’s top priority to be cars, but not at Ken Garff Ford American Fork. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 515 reviews
September 20, 2022
Had a long wait and it seemed that all the workers were just standing around. Finally got someone to help me after 5-10 minutes of standing there. Person checking me in wasn’t friendly. Straight to the poi just standing around. Finally got someone to help me after 5-10 minutes of standing there. Person checking me in wasn’t friendly. Straight to the point. If I wasn’t getting recalls done I would have taken my business elsewhere. Asking him if I needed to take my car seat out so no one else would touch it he said that probably wasn’t necessary. When I got my car back car seats had been moved and not buckled back it correctly. Not sure if they were just tossed aside and the buckle is now broken. I understand my car is the typical mom car but throwing the garbage on the car seats on the ground wasn’t necessary. I suggest having customer remove car seats themselves to ensure proper care and placement of them. Was told car would probably be done from noon-1pm. Went in and they hadn’t even started my car. Finally got a call my car was ready at 2:30pm. Glad I didn’t wait around. More
by Joshalyn
Employees Worked With
Jarred Robison
August 25, 2022
Very professional, thorough, as well as fast. Friendly staff and I was kept informed of what was needed. No effort to push work not needed. Reasonable prices for services provided. Will conti Friendly staff and I was kept informed of what was needed. No effort to push work not needed. Reasonable prices for services provided. Will continue using Ken Garff. More
by Starman
Employees Worked With
Jarred Robison, Savannah Rich, Shaun Eaton
August 24, 2022
I have worked with a lot of Accessory guy and Bill is the best. He know his stuff, learned more about rims and tires that made me feel good about getting the right mix. Who ever is Bills boss he needs a r best. He know his stuff, learned more about rims and tires that made me feel good about getting the right mix. Who ever is Bills boss he needs a raise😀. More
by Joepic6
Employees Worked With
Bill in accessories.
August 09, 2022
Ford F150 air conditioning stops working after 2 to 3 hours of driving. Took my truck in for this known issue where a TSB had been issued. The dealership could not replicate the problem, so they sent me hours of driving. Took my truck in for this known issue where a TSB had been issued. The dealership could not replicate the problem, so they sent me home with a faulty air conditioning system, “ come back when it happens again“. Really? So you want me to go on another long trip only to discover the air condition doesn’t work, AGAIN It’s already difficult to make an appointment and to leave your vehicle for a day Compounded by a service department that is one inwilling to take the time to research, diagnose and correct the problem. The service writer was courteous and friendly, no problem there, But very disappointing the service department overall. More
by Dpendleton
Employees Worked With
Curtis Gunby
August 05, 2022
Professional and kind helpful. ... Comfortable waiting room everything was great.. No hidden charges up front And the pop machine worked ... Comfortable waiting room everything was great.. No hidden charges up front And the pop machine worked More
by steinan46
Employees Worked With
Jay Ashtawy
July 21, 2022
Ken Garff Ford in American Fork is the best! !! The Service Department is very helpful and they all go to the extra mile to keep you informed on your vehicle status. Jarred is one of the best Ser !! The Service Department is very helpful and they all go to the extra mile to keep you informed on your vehicle status. Jarred is one of the best Service Writers I have ever worked with! Everyone in this dealership is so friendly and awesome. Karen was there to charge my dead cell phone! She is always so cheerful! This is the best dealership ever! I love to go in to see all my new friends!!! They all go above and beyond! Debbie is awesome in finance!!! I love to go visit her! Seriously Everyone is there to help! Caden is our awesome salesman!!! I could list everyone in the dealership!!! They are all the very best!!!♥️ More
by Linda B
Employees Worked With
Bill Shields, Jarred Robison
July 14, 2022
Worked with Spencer Shelton. Very professional and pleasant to work with worked me in to get my oil changed. Have a trip coming soon Very professional and pleasant to work with worked me in to get my oil changed. Have a trip coming soon More
by pointman1970
Employees Worked With
Spencer, Shelton
July 12, 2022
Explains everything in detail and keeps you informed on the service of your vehicle as they work on it. Very efficient and completes the work perfectly. the service of your vehicle as they work on it. Very efficient and completes the work perfectly. More
by R.D.
Employees Worked With
Spencer
