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Ken Garff Ford American Fork
American Fork, UT
515 Reviews
We are Ken Garff Ford American Fork. You might expect a car company’s top priority to be cars, but not at Ken Garff Ford American Fork. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 515 reviews
June 30, 2022
This place SUCKS! !! John Goodman was so rude to me!!! They had my vehicle 3 days, didn't call me and still didn't get fixed. I called to talk to management and they !! John Goodman was so rude to me!!! They had my vehicle 3 days, didn't call me and still didn't get fixed. I called to talk to management and they never called me back!!! I will never go here again!!! Terrible customer service!!! Dissatisfied customer!!! More
by ginajolley
Employees Worked With
John Goodman zero stars
June 20, 2022
Had an appointment. When I arrived the service bay was full of cars and it was hard to tell where to go. As I finally found my way in the women I would suppose was some When I arrived the service bay was full of cars and it was hard to tell where to go. As I finally found my way in the women I would suppose was some kind of greeter had head down and never spoke to me. All service writers had there heads down and no one acknowledged the people who had formed a line where even there. I wait almost 15 minutes before a service write helped me. The dealership was disorganized, confusing, and not very client friendly. Had to go back twice to pick up my car. First time no one could find the keys or an invoice. Overall this was not a good experience. More
by Denniswynn54
Employees Worked With
Curtis Gunby
May 14, 2022
We are heading to Washington for my wife’s doctor appointment. Engine check light comes on and truck loses power. Pull into Ken Graffiti ford on. Friday morning hoping for a miracle so we can make th appointment. Engine check light comes on and truck loses power. Pull into Ken Graffiti ford on. Friday morning hoping for a miracle so we can make the appointment. Kallen Fisks checks the computer code says catalictit converter blocked. Tell him my story how we really need to get Washington. He says if part in stock I will have you back on the road today. Man kept his word and I can’t thank him and your service department enough. More
by Pamengelmann
Employees Worked With
Kallen Fisks
April 28, 2022
Super fast getting me through the financing of my car, I couldn't believe it. Such a better experience than other places that I've dealt with. Thank you Ken Garff American Fork! Slade couldn't believe it. Such a better experience than other places that I've dealt with. Thank you Ken Garff American Fork! Slade More
by Slade
Employees Worked With
Paula, Tysen Ivie
April 27, 2022
Literally the worst experience I have ever had with a car. AND ITS BRAND NEW. They sold me a lemon and are in now way trying to fix it. They wont return my calls, did not give us a rental after having ou car. AND ITS BRAND NEW. They sold me a lemon and are in now way trying to fix it. They wont return my calls, did not give us a rental after having our car for a week and did not fix 1 thing or do the oil change it was in there for. Now i cant get managers to even call me back about getting us a car because we are having FURTHER ISSUES. a completely bad transmission, the electrical system is messed up and it about smashed my kid in the back gate cause the sensors dont work. Ive been reaching out for over a week now to get a car because we have nothing to drive and the last voicemail the service manager said "just call back we will get you a car if you need" yeah FALSE we are weeks later still driving the xxx that is UNSAFE ON THE ROAD. yet nobody seems to care I just keep leaving voicemails and reaching out anywhere i can. Guess ill have to go in there and see if face to face they will give a crap. (last time they didnt) More
by McKenzie
Employees Worked With
Nick, Ray & a bunch of other unhelpful people
