Ken Garff Ford Ft. Collins

Go somewhere else. This place pitted us against another potential buyer to increase the selling price of the car we came there to buy, while trying to cross-sell us int This place pitted us against another potential buyer to increase the selling price of the car we came there to buy, while trying to cross-sell us into a higher priced vehicle "in case we lost to the couple sitting next to us." More

If I could give less than a 1 star review I would. Service department is AWFUL! It has gone down hill once it switched over from Bradley Sparr Ford. Kristoff is the rudest employee. I have alway Service department is AWFUL! It has gone down hill once it switched over from Bradley Sparr Ford. Kristoff is the rudest employee. I have always had my expedition serviced there, and the past couple of times I have taken it in for something under warranty, I get the run around. No one calls you back, and when I finally heard back from Kristoff, he was so rude. We switched to Loveland Ford and they are amazing. I would highly recommend not using them. Worst experience, and won't be returning. More

Worst service ever, two hour wait with appt, paper work incorrect, according to care plan vehicle not washed incorrect, according to care plan vehicle not washed More

Service department completely mis-diagnosed a misfire issue when I purchased a 2011 F-150 from them. Within 25 days, the issue came back and I was forced to bring my truck to another dealer. This ended u issue when I purchased a 2011 F-150 from them. Within 25 days, the issue came back and I was forced to bring my truck to another dealer. This ended up costing me another $700. When I reached out to Ken Garff, (both directly to the dealer and my sales person) They went completely silent. Would not recommend, nor will I go back for another vehicle purchase. More

Bunch of scammers. Beware! Will purposely sabotage your custom order so they can mark up your vehicle to sell to someone else. Beware! Will purposely sabotage your custom order so they can mark up your vehicle to sell to someone else. More

Most unprofessional and rude service advisor I have ever dealt with. I had a terrible experience trying to get two recalls on my truck fixed. I could write a novel about all that went wrong but long story s dealt with. I had a terrible experience trying to get two recalls on my truck fixed. I could write a novel about all that went wrong but long story short when I explained my frustration and problems to Kristoph, he rudely snapped at me saying, “what do you want me to do about it!” No empathy, apology, or willingness to come up with a solution to fix the problem. Ken Garff has lost a loyal ford customer. I’ll be servicing my vehicles and shopping elsewhere. More

Este deler vende carros certificados que en las primeras mil millas ya no tiene frenos ni batería son unos ESTAFADORES RATAS OJALA Y ESTE NEGOCIO QUIEBRE POR LADRONES ESTAFADORES mil millas ya no tiene frenos ni batería son unos ESTAFADORES RATAS OJALA Y ESTE NEGOCIO QUIEBRE POR LADRONES ESTAFADORES More

Horrible sales practices. For one, they will mark up their "MSRP" on used cars to make it look like you are getting a discount. The standard MSPR of one of the vehicle i was For one, they will mark up their "MSRP" on used cars to make it look like you are getting a discount. The standard MSPR of one of the vehicle i was looking at was $24k. They had the MSRP listed as $29k....Then discounted it down $5k. As I was buying two cars at the same time, I figured I should get a discount, so I offered something with an $5k discount...cause why not...if they want to mark things up, it works both ways. I was then told they don't negotiate over the phone. Let me be clear here. I have 8 cars, 7 were purchased this year for my business and I negotiated them all over phone and even text message. I called Chandler, the sales guy, and asked whats up. He told me, "You don't offer us $5k under and get a counter." HAHA Really? That is EXACTLY how negotiation works and has forever. I was willing to work with them to get to a win-win, but they wanted me to drive 45 minutes in rush hour from Longmont to take me seriously. To bad that isn't how business is done anymore. Find a better dealership... More

I am tired of writing this negative review because it takes several paragraphs to explain on the Ford customer review form. So, to keep this short my advice is do not go to Ken Garff in Fort Collins. takes several paragraphs to explain on the Ford customer review form. So, to keep this short my advice is do not go to Ken Garff in Fort Collins. Worst new vehicle buying experience I have ever had and it keeps getting worse. Very poor managment/service. I don't think anyone is held accountable! Period! Good luck! Each time I have had contact with them I just get more frustrated, it never ends! More

Anthony will belittle and berate you and defend his salesmens abusive and discriminatory sales tactics. Do not order a new vehicle here it gives these men control of vehicles they do not have the money salesmens abusive and discriminatory sales tactics. Do not order a new vehicle here it gives these men control of vehicles they do not have the money, class nor character to be doing business with. These men are a shame to Ford and feel entitled to behave as they do. Disgrace is an understatement. More