Ken Garff Ford Ft. Collins

Took over 7 hrs to have an oil change. Even with an appointment. And, I was told it would be 2 hrs. when I dropped it off. The reason I was given was that I didn't tell them I needed it back at a cer appointment. And, I was told it would be 2 hrs. when I dropped it off. The reason I was given was that I didn't tell them I needed it back at a certain time and because I wasn't waiting there for it. I recieved no communication until it was done. A quick text message with the status would have been nice. And, it cost $150 for a synthetic "The Works" change. Can't review the sales side of the dealer, but the service dept. didn't do me any favors. More

Great car-buying experience with our salesperson, Larry Goble! He was patient, knowledgeable, and low-pressure. We hadn’t planned on purchasing that weekend, but his attitude made us very comfortable to Goble! He was patient, knowledgeable, and low-pressure. We hadn’t planned on purchasing that weekend, but his attitude made us very comfortable to make the purchase. Glad we did and highly recommend him! More

Horrible service department. Took our 2018 F 150 truck in for warranty work and they wouldn't honor our extended warranty! Service department manager, Luis, was not willing to work with us. We will NEVE in for warranty work and they wouldn't honor our extended warranty! Service department manager, Luis, was not willing to work with us. We will NEVER go back. Custimer service manager, Ms Barr suggested we get our truck service at Loveland Ford. More

I cannot recommend this dealer at all. Similar to other reviews posted here and elsewhere, we were sold a used car "from the lot". Our salesman Geordon Wroten (and the son of the general manager Jack Wrote reviews posted here and elsewhere, we were sold a used car "from the lot". Our salesman Geordon Wroten (and the son of the general manager Jack Wroten) assured us that every car sold from the lot has undergone a thorough mechanical inspection and has no known defects. After one month and about 350 miles of driving, the issues started: replace engine oil cooler, replace DPF, fix oil leaks, replace turbocharger, replace valve cover gaskets, replace glow plugs, ... On top of the purchase price of $18,800 + taxes we spent about $13,000 for repairs. At least half of them should have been done by Spradley Barr (SB hereafter) before even considering selling a truck with "no known mechanical issues". On top of that, the truck was sold without providing us with an emissions certificate at the time of sale (required for Diesel vehicles) and the title was issued to us too late (nearly 60 days after the purchase; this was because they didn't even have the title at the time of sale, as the investigation by the Colorado Auto Industry Division AID showed - SB received a violation notice for the late title). To make matters worse, SB showed its worst side when we contacted them for the emissions certificate and for asking whether there is anything they could do to help with these costly repairs. Upon my first call, I did not even get to ask about any of this, since Jack Wroten interrupted me rudely several times and then simply hung up! I have witnesses for this call, one of them being the manager of the car mechanic shop that fixed our truck. He was perplexed by the behavior of Jack Wroten. Follow-up calls were left unanswered, same for messages left with the receptionist etc. We thus had to resort to legal ways to force the dealer to unwind the sale or provide us with those documents, and it was only at that time that they sent us a copy of the emissions certificate. Confronted with this fact by the criminal investigator of the AID, they simply said that the certificate must have been in the sales documents and that it doesn't matter whether I initialed receiving the certificate or not (I didn't). In short, stay away as far as you can, especially when you are buying a used vehicle. If you really want to have a vehicle from their log, then do so only if the vehicle comes with a bullet-proof warranty that protects you and your money. More

Very Awesome Experience Buying From Ford!! Very Friendly And Love how they Went above and Beyond To work Hard to Get what You want...Thanks William (Billy) your amazing 10* Stars for Exellence! Also Thxs to And Love how they Went above and Beyond To work Hard to Get what You want...Thanks William (Billy) your amazing 10* Stars for Exellence! Also Thxs to Irwan For your Help More

Spradley Barr is A+ and I have never had a bad experience there. Recently, Irwin Galena sold us a vehicle at a great deal with a fair trade. Our lease return didn't go according to plan because of the errors there. Recently, Irwin Galena sold us a vehicle at a great deal with a fair trade. Our lease return didn't go according to plan because of the errors of another unnamed dealership, and Cosmin Olea took care of tracking down our payoff, making sure it made it to Ford Credit, and saving us from a late payment reporting that was undeserved. We have a deposit on a Bronco and look forward to purchasing from Spradley Barr again. We live over an hour away from Spradley now and it is worth the drive. More

I have a 2019 F250 bright in for first oil change an list of little repairs. Basically the write-up showed no diagnosis was done, and no repairs will be made. I've been a dealer technician/ mechanic for 22 of little repairs. Basically the write-up showed no diagnosis was done, and no repairs will be made. I've been a dealer technician/ mechanic for 22 years. I already new what the issues were how to diag as well as repair the little issues. My feel from the service writer to the tech to billing is that no one there cares. Just my feelings. More

love buying my cars here good customer service and great deals love going to there servoce department to i can trust them and i wont take my cars anywhere else deals love going to there servoce department to i can trust them and i wont take my cars anywhere else More

Needed some work done to our truck that was covered by our warranty that we never got around to. Our original salesman is no longer there so salesman Cosmin stepped up and took care of us right away. Woul our warranty that we never got around to. Our original salesman is no longer there so salesman Cosmin stepped up and took care of us right away. Would highly recommend him. More

Dealership is very helpful, friendly with great customer service. We took delivery of the 2020 Ford Escape. The dealer had the model and color we wanted. service. We took delivery of the 2020 Ford Escape. The dealer had the model and color we wanted. More