Ken Garff Ford Ft. Collins

Consistently Bad I’ll tell you what I tell everyone else, go to Loveland Ford. Incompetent service with a smile in most cases, Spradley Barr Ford, never fails to un I’ll tell you what I tell everyone else, go to Loveland Ford. Incompetent service with a smile in most cases, Spradley Barr Ford, never fails to underpromise and underdeliver. They will set my expectations low, and I am still consistently disappointed. I've dealt with Spradley for the last 10 years, the last 5 of those working in or managing a company fleet of 40+ Ford Focuses and Transits. Previous to that I purchased a new vehicle from and had it serviced by Spradley Barr Mazda in Fort Collins. I deal with servicing vehicles and auto repair shops across 4 states for a living, and I experience all different types of customer service and pricing. Sales: I don't buy vehicles from Ford Collins Dealerships most of the time as they are always 10%+ higher than comparable vehicles in surrounding areas (Greeley/Longmont/Denver). The cost of living is higher here, it makes sense that the prices of vehicles is also higher. I have purchased from Spradley in the past and am/was happy with the experience. Service: Bad service with a smile. I can’t fault service advisors for not being nice, because they have always been nothing but friendly and smiles to me. They are all, by-in-large, always extremely happy. The problem lies in the fact that I have been consistently lied to about the status of a vehicle or repair. I deal with auto repair for a living, and build/repair cars for a hobby so I know enough about how vehicles work to recognize when someone is making up the truth mechanically, and I’ve had the good fortune to catch another service advisor in a lie because of a GPS unit installed in a car. Managing a fleet for a living, I am understanding that this can be a difficult job and that things don’t always go as planned. I value transparency and honesty, and I feel like at Spradley Barr I’ve often been told what they think I want to hear, or what will make them look the best, rather than the truth. Every year I think "surely I won’t have another bad experience at Spradley’s Service Department" and give them another chance, and end up unhappy with my service again. One thing I will say is that the couple of experiences I have had with Kelsey McGarry have all been good. She has always shot straight, telling me the truth, even if it is something I don’t want to hear. She doesn’t embellish the truth, even if I am clearly unhappy with the situation. She is more of a “This is what is going on, take it or leave it”. If I’m given the facts, I can at least understand the challenges that the service center is going through. I have many specific examples, but instead of doubling the length of this review I will not include them. Online reviews seem wildly inflated to me, with 571 reviews on Dealerrater at a 4.7/5 and a 2/5 on Yelp with 73 reviews. The word of mouth I hear includes a fair amount of bad experiences. I do not believe Spradley Barr is a 1/5 dealership, but they are certainly not a 5/5. I am submitting a one star review to weight down the inflated average I see online. The service department needs to focus less on friendliness, and more on proactively fixing problems, transparency and honesty. 19 hours after posting this review as my personal opinion on my personal Facebook account, Irwin Gallina (sales staff member at Spradley Barr Ford) left a retaliatory negative review on my employers Facebook account. I have never met or talked to Irwin Gallina and feel my review of the sales staff at Spradley was impartial and fair. 2 hours after the retaliatory review, I stopped into to Spradley Barr Ford to pick up some retaining grommets for a 2018 Ford Focus that I had ordered the day before. While at the parts counter, I walked 25 feet onto the sales floor to talk to Irwin Gallina about any service issues that he was having with my employer, and if I could help in any way. I talked to Jason Huber, because Irwin was with a customer at the time I left without speaking to him. 30 minutes later, he left a comment on my review on Facebook stating "Next time you come to my work looking to harass me I will file a restraining order! You've been warned!" and Jason Huber liked the comment. 40 minutes after posting, he removed the comment and review. I feel threatened by the sales staff at Spradley Barr. If I leave a negative review, they headhunt my employer to leave negative feedback. When I come in to offer to help with any issues they may have, I am threatened with a baseless lawsuit. Then, they all sit around and like and share to support each other. More

Good people to deal with I bought a new Ford Ranger from here a few months back. They were easy to deal with, offered a fair no nonsense price, and delivered the vehicle exa I bought a new Ford Ranger from here a few months back. They were easy to deal with, offered a fair no nonsense price, and delivered the vehicle exactly as I wanted it. I've been taking my Ford vehicles here for repair and service for 25 years. I believe I've been treated fairly over the years by the service staff and the mechanics. No serious problems what so ever, More

Professional Service My Ford needed a new fuel tank and Steve Hunt at Spradley Barr Ford in Fort Collins got me scheduled quickly and my car was repaired within the timefr My Ford needed a new fuel tank and Steve Hunt at Spradley Barr Ford in Fort Collins got me scheduled quickly and my car was repaired within the timeframe as promised. I have used Spradley Barr Ford service center multiple times and will keep using them. More

Amazing Service Steve at Spradley Barr is so great to work with. He asks great questions an helps you to figure out what you need. He never pressures you to do someth Steve at Spradley Barr is so great to work with. He asks great questions an helps you to figure out what you need. He never pressures you to do something you don't want but still lets you know what options there are. He communicates well and I always felt included in the process. Great job Steve and Spradley Barr More

Great Service at Spradley Barr in Ft. Collins Although I purchased my Ford in Texas, I have ben very pleased with my service experiences at Spradley Barr following my move to Colorado. I plan to Although I purchased my Ford in Texas, I have ben very pleased with my service experiences at Spradley Barr following my move to Colorado. I plan to continuing using tis dealership for all my service and maintenance requirements for my Edge Titanium. More

Dropping off and picking up my car was friendly and efficient. Jeff was thorough in figuring out how my headlights operate, and solved the problem. efficient. Jeff was thorough in figuring out how my headlights operate, and solved the problem. More

excellent service We were greeted upon arrival and they took care of our needs. Service area very pleasant, and good coffee. Service Manager was great and they were don We were greeted upon arrival and they took care of our needs. Service area very pleasant, and good coffee. Service Manager was great and they were done in a timely maner. More

quick oil change Smooth! dropped off truck Sunday night and it was ready early Monday morning. Very quick and back to business. Service gal was full of smiles and p Smooth! dropped off truck Sunday night and it was ready early Monday morning. Very quick and back to business. Service gal was full of smiles and presented herself very well. More

Recall Work I dropped off my pickup at 7:30 and they provided a shuttle to get to class. I came back after class and picked up my pickup. Simple and I haven't n I dropped off my pickup at 7:30 and they provided a shuttle to get to class. I came back after class and picked up my pickup. Simple and I haven't noticed any problems. More

MKT Rear Toe Link Repair Excellent and timely service to repair what will be a recall item once the new parts are available (I paid then will be reimbursed by Lincoln). They h Excellent and timely service to repair what will be a recall item once the new parts are available (I paid then will be reimbursed by Lincoln). They handled the towing and Steve Hunt, Service Director, kept me updated for the few days it took to complete the repair. The entire Service Advisor Team is very friendly; if you are standing in the waiting area, I was asked multiple times if I needed assistance (I didn't as Steve was helping me). Five Star Rating for sure. More