Ken Garff Ford Ft. Collins

Very Awesome Experience Buying From Ford!! Very Friendly And Love how they Went above and Beyond To work Hard to Get what You want...Thanks William (Billy) your amazing 10* Stars for Exellence! Also Thxs to And Love how they Went above and Beyond To work Hard to Get what You want...Thanks William (Billy) your amazing 10* Stars for Exellence! Also Thxs to Irwan For your Help More

I have a 2019 F250 bright in for first oil change an list of little repairs. Basically the write-up showed no diagnosis was done, and no repairs will be made. I've been a dealer technician/ mechanic for 22 of little repairs. Basically the write-up showed no diagnosis was done, and no repairs will be made. I've been a dealer technician/ mechanic for 22 years. I already new what the issues were how to diag as well as repair the little issues. My feel from the service writer to the tech to billing is that no one there cares. Just my feelings. More

love buying my cars here good customer service and great deals love going to there servoce department to i can trust them and i wont take my cars anywhere else deals love going to there servoce department to i can trust them and i wont take my cars anywhere else More

Needed some work done to our truck that was covered by our warranty that we never got around to. Our original salesman is no longer there so salesman Cosmin stepped up and took care of us right away. Woul our warranty that we never got around to. Our original salesman is no longer there so salesman Cosmin stepped up and took care of us right away. Would highly recommend him. More

Dealership is very helpful, friendly with great customer service. We took delivery of the 2020 Ford Escape. The dealer had the model and color we wanted. service. We took delivery of the 2020 Ford Escape. The dealer had the model and color we wanted. More

Consistently Bad I’ll tell you what I tell everyone else, go to Loveland Ford. Incompetent service with a smile in most cases, Spradley Barr Ford, never fails to un I’ll tell you what I tell everyone else, go to Loveland Ford. Incompetent service with a smile in most cases, Spradley Barr Ford, never fails to underpromise and underdeliver. They will set my expectations low, and I am still consistently disappointed. I've dealt with Spradley for the last 10 years, the last 5 of those working in or managing a company fleet of 40+ Ford Focuses and Transits. Previous to that I purchased a new vehicle from and had it serviced by Spradley Barr Mazda in Fort Collins. I deal with servicing vehicles and auto repair shops across 4 states for a living, and I experience all different types of customer service and pricing. Sales: I don't buy vehicles from Ford Collins Dealerships most of the time as they are always 10%+ higher than comparable vehicles in surrounding areas (Greeley/Longmont/Denver). The cost of living is higher here, it makes sense that the prices of vehicles is also higher. I have purchased from Spradley in the past and am/was happy with the experience. Service: Bad service with a smile. I can’t fault service advisors for not being nice, because they have always been nothing but friendly and smiles to me. They are all, by-in-large, always extremely happy. The problem lies in the fact that I have been consistently lied to about the status of a vehicle or repair. I deal with auto repair for a living, and build/repair cars for a hobby so I know enough about how vehicles work to recognize when someone is making up the truth mechanically, and I’ve had the good fortune to catch another service advisor in a lie because of a GPS unit installed in a car. Managing a fleet for a living, I am understanding that this can be a difficult job and that things don’t always go as planned. I value transparency and honesty, and I feel like at Spradley Barr I’ve often been told what they think I want to hear, or what will make them look the best, rather than the truth. Every year I think "surely I won’t have another bad experience at Spradley’s Service Department" and give them another chance, and end up unhappy with my service again. One thing I will say is that the couple of experiences I have had with Kelsey McGarry have all been good. She has always shot straight, telling me the truth, even if it is something I don’t want to hear. She doesn’t embellish the truth, even if I am clearly unhappy with the situation. She is more of a “This is what is going on, take it or leave it”. If I’m given the facts, I can at least understand the challenges that the service center is going through. I have many specific examples, but instead of doubling the length of this review I will not include them. Online reviews seem wildly inflated to me, with 571 reviews on Dealerrater at a 4.7/5 and a 2/5 on Yelp with 73 reviews. The word of mouth I hear includes a fair amount of bad experiences. I do not believe Spradley Barr is a 1/5 dealership, but they are certainly not a 5/5. I am submitting a one star review to weight down the inflated average I see online. The service department needs to focus less on friendliness, and more on proactively fixing problems, transparency and honesty. 19 hours after posting this review as my personal opinion on my personal Facebook account, Irwin Gallina (sales staff member at Spradley Barr Ford) left a retaliatory negative review on my employers Facebook account. I have never met or talked to Irwin Gallina and feel my review of the sales staff at Spradley was impartial and fair. 2 hours after the retaliatory review, I stopped into to Spradley Barr Ford to pick up some retaining grommets for a 2018 Ford Focus that I had ordered the day before. While at the parts counter, I walked 25 feet onto the sales floor to talk to Irwin Gallina about any service issues that he was having with my employer, and if I could help in any way. I talked to Jason Huber, because Irwin was with a customer at the time I left without speaking to him. 30 minutes later, he left a comment on my review on Facebook stating "Next time you come to my work looking to harass me I will file a restraining order! You've been warned!" and Jason Huber liked the comment. 40 minutes after posting, he removed the comment and review. I feel threatened by the sales staff at Spradley Barr. If I leave a negative review, they headhunt my employer to leave negative feedback. When I come in to offer to help with any issues they may have, I am threatened with a baseless lawsuit. Then, they all sit around and like and share to support each other. More

Good people to deal with I bought a new Ford Ranger from here a few months back. They were easy to deal with, offered a fair no nonsense price, and delivered the vehicle exa I bought a new Ford Ranger from here a few months back. They were easy to deal with, offered a fair no nonsense price, and delivered the vehicle exactly as I wanted it. I've been taking my Ford vehicles here for repair and service for 25 years. I believe I've been treated fairly over the years by the service staff and the mechanics. No serious problems what so ever, More

Professional Service My Ford needed a new fuel tank and Steve Hunt at Spradley Barr Ford in Fort Collins got me scheduled quickly and my car was repaired within the timefr My Ford needed a new fuel tank and Steve Hunt at Spradley Barr Ford in Fort Collins got me scheduled quickly and my car was repaired within the timeframe as promised. I have used Spradley Barr Ford service center multiple times and will keep using them. More

excellent service We were greeted upon arrival and they took care of our needs. Service area very pleasant, and good coffee. Service Manager was great and they were don We were greeted upon arrival and they took care of our needs. Service area very pleasant, and good coffee. Service Manager was great and they were done in a timely maner. More

Dropping off and picking up my car was friendly and efficient. Jeff was thorough in figuring out how my headlights operate, and solved the problem. efficient. Jeff was thorough in figuring out how my headlights operate, and solved the problem. More