Ken Garff Ford Ft. Collins

Service department would get a zero only after two trips I have owned Cadillacs, Audies, Porshas, Mercedes Benz and Chryslers and so I am used to good service. This Lincoln Aviator is the best car that I hav I have owned Cadillacs, Audies, Porshas, Mercedes Benz and Chryslers and so I am used to good service. This Lincoln Aviator is the best car that I have even owned. Bar non. However this service department after two visits explains why I never bought a Ford product. Two overnight stays to fix a simple problem is not acceptable. The last trip in was to upgrade the computer to have "Phone as a Key' available to be used. This should have been done in matter of an hour or less. The car was in all day and overnight because it was so late when I was called to come and get it, I could not do so. Then when I did get it I spend two hours on the phone with Lincoln in getting the system to work. I am not looking forward to the first or future oil changes and esp for the next thirty-nine months. More

EFFICIENT AND COMPETENT SERVICE Had my car in for the Quick Lane service. Car was checked out, serviced and completed in the time promised. Appreciated the efficiency of Alan Brandt. Had my car in for the Quick Lane service. Car was checked out, serviced and completed in the time promised. Appreciated the efficiency of Alan Brandt. Thanks!! More

very good had a appointment for service my ford and it was done very well and on time. Kelly was very friendly and helpful, thanks for the service. had a appointment for service my ford and it was done very well and on time. Kelly was very friendly and helpful, thanks for the service. More

Allen was great to work with and his team performed perfect Allen was our contact at Spradley Barr to perform the required maintenance on our 2011 Ford Fusion. He provided a quick summary of the items needed to Allen was our contact at Spradley Barr to perform the required maintenance on our 2011 Ford Fusion. He provided a quick summary of the items needed to be done in a clear and concise manner. He arranged for our ride home as well as to be picked up at our home in Loveland. Very easy to do business with Spradley Barr and Allen was the reason it went so well. Our car runs better now as all our fluids have been replaced with Ford recommended fluids and with new spark plugs the Fusion gets better fuel mileage now. Donovan Smith did the work for us in the Service department perfectly. With Spradley Barr, we know the job is always done right. Throw in a car wash and it couldn't have been better - thanks Allen for making our car maintenance a positive experience. Great job done by Donavan Smith and his service team too. Bob and Debbie C of Loveland More

Great customer service Had appt. for recall work and asked if I could also have the oil changed. Both were done in less time than I was told the recall work would take. Very Had appt. for recall work and asked if I could also have the oil changed. Both were done in less time than I was told the recall work would take. Very friendly and helpful staff. More

Scheduled Service appointment for TPMS problem. Tech had no idea how to correct the issue. Frustrating. Wasted my time and money. Suggested replacing part no longer in stock or even available AND it was the no idea how to correct the issue. Frustrating. Wasted my time and money. Suggested replacing part no longer in stock or even available AND it was the wrong part anyway! Placed a call to Jerry, Service Manager, to discuss, and had to leave message, but have not heard back since. Steve Hunt was professional, courteous and helpful. Tech crew is incompetent and poorly trained. I have been since told by other Ford techs in the Front Range area that they are routinely having to take customers who trusted Fort Collins techs to fix their mechanical issues, only to realize they had to have it properly fixed at a different Ford Service department by trained, knowledgeable and competent techs, costing them more money and time. You get 1 Star for Steve Hunt’s efforts and customer service, but if it weren’t for him, Spradley-Barr Ft. Collins would get nothing. Never again am I going to waste my time and money at this service location. The TPMS issue remains, I am down $99, and have to take my vehicle elsewhere for repair. More

Service department personnel are very competent and helpful I appreciate the service department personnel reminding me of scheduled major updates and carrying them out (when I give the OK) so well. My 2012 Esca I appreciate the service department personnel reminding me of scheduled major updates and carrying them out (when I give the OK) so well. My 2012 Escape Hybrid is in great condition thanks to their continued maintenance. More

Oil change. Great service I received prompt attention when I first walked in. The service was speedy and well done. they gave me good recommendations for my next service so tha I received prompt attention when I first walked in. The service was speedy and well done. they gave me good recommendations for my next service so that I would know what to expect next. More

I would have given five stars but...the car battery was (See update to this post below):I would have given five stars but...Here is the story. The car battery was weak and needed a jump. After the car was s (See update to this post below):I would have given five stars but...Here is the story. The car battery was weak and needed a jump. After the car was started I noticed that the clock was not advancing and one window would not move to the full up position. I took the car to Spradley-Barr for battery replacement and to look at the clock and window. I was told that the computer that operates the windows needed to be reset, $75. So the way I look at it I have a car that requires at least $75 more service above the battery replacement when ever it drains. Batteries die, you can count on it. I don’t know what the designers were thinking when they were doing their job on this one. If this is the case at least reset the computer at no charge. Spradley-Barr reset my clock. Why not the window computer? This is probably a Ford Motor issue. How about it Ford? UPDATE!!! MUST READ It has been 3 days since service and my original review. Guess what? I got a call from Katelyn at Spradley-Barr checking to see that I was satisfied with the service. I explained that I thought if discharged batteries are going to result in computer resets then the charge for the reset should be waived. She agreed and spoke to the service manager and got him to agree to and we negotiated a partial refund for the repairs. Well done Spradley-Barr, well done!! More

The service was awesome and the EcoSport is a great vehicle. Tori was a pleasure to work with. He answered all my questions and got me a great deal! vehicle. Tori was a pleasure to work with. He answered all my questions and got me a great deal! More