Ken Garff Ford Hyundai Toyota Cheyenne

March 9, 2024 I took delivery of my used 2019 F150 from Ken Garff Ford in Cheyenne. After driving 371 miles back to Ten Sleep, I found somethings that should have been corrected in their 172 point inspect Ken Garff Ford in Cheyenne. After driving 371 miles back to Ten Sleep, I found somethings that should have been corrected in their 172 point inspection. With help from Steve Seacrest (used car manager),Carl Blackbird(Sales manager) and Cristin(Ford sales manager) my issues with the truck have been RESOLVED. I purchased my first f150 in 1982 and many since and the team at Ken Garff Cheyenne Ford stepped up and I'm still a Ford customer for life. More

I read a good review in this website about Scott Roberts, and decided I would call him to ask about a car that was on the inventory on their website. After I talk to him and stated that I found good reviews and decided I would call him to ask about a car that was on the inventory on their website. After I talk to him and stated that I found good reviews about him online and that I was interested in that vehicle that was on the lot. He said he will call me later and did not give me any more details. I waited for his call, but never came. I tried calling the dealership back and they blocked my number as if I was some kind of terrorist or infatuated guy or something who knows? The point is, I was able to verify that the block my number because I called for my wife's number and I could get through to anyone but calling from my number would give me the voicemail directly for any dealership extension, including service, sales, and this fellow Scott. I had a conversation with a different salesman about the car. I was interested in using my wife phone number and realize that they charge extremely high dock fees of $800 and a "garff" package of $2000 to all the cars they sell, which is ridiculous when you look at other dealerships, even in neighboring states such as Utah. They will post a "discount" on the online vehicles, but then they'll charge you hidden fees that more than make up for this discount. SCAM, do not buy from this dealership, especially from "Scotty" Roberts. Do your research. My job is done. Good luck. More

I had an excellent experience with salesman Scott Roberts, who went way out of his way on my out-of-state purchase of a new Rav4 off-road vehicle prior to my move to Cheyenne. Scott helped with every Roberts, who went way out of his way on my out-of-state purchase of a new Rav4 off-road vehicle prior to my move to Cheyenne. Scott helped with every aspect of obtaining and registering my new vehicle, including picking me up at the airport when I arrived. I highly recommend Ken Garff Toyota and Scott for sales. More

We worked with Dwight on purchasing a vehicle that was being sold as wholesale. He was able to get us a great deal and was very professional and honest throughout the process. being sold as wholesale. He was able to get us a great deal and was very professional and honest throughout the process. More

Financing and salesman actually accused me of having Colombian “cartel connections” & was told to “correct it.” Yes I have a Hispanic name, which brings me to question their business ethics. I contac Colombian “cartel connections” & was told to “correct it.” Yes I have a Hispanic name, which brings me to question their business ethics. I contacted the federal treasury department - OFAC who immediately verified I had no such connections. Yet Garff Toyota of Cheyenne nonchalantly chooses to defame and insult a law abiding, prospective customer and walk away with an attitude. They are despicable, dismissive, and condescending. Not deserving of my business! I bought from Toyota of Laramie. They are appreciative of a good customer and treat them well. More

Took my 2017 Ford Escape in had the transmission replaced. The service personnel were very outstanding in all areas. From the service counter to the mechanics. The staff was very professional, un replaced. The service personnel were very outstanding in all areas. From the service counter to the mechanics. The staff was very professional, understanding, polite and great to work with. I have been a Ford customer for many years and will continue to do business with them. Thank you to all the service staff. More

Went to this dealership on June 11th 2021 and bought a truck that I was assured by the salesmen Michael that it had no accidents and payed quite a bit for it… just a few days ago I find out that it did ha truck that I was assured by the salesmen Michael that it had no accidents and payed quite a bit for it… just a few days ago I find out that it did have an accident a couple weeks before I bought it and that the accident was reported when the truck had 97888 miles on it anyone want to guess how many it had on it when I bought that’s right 97888 cars take a major hit to their value usually 30% I payed 42 something for this truck and did not get what I paid for am currently looking for a civil attorney to go after this as fraud/ misrepresentation…… I would recommend seeking a new car elsewhere the dealer when contacted told me they changed there name and weren’t responsible so lawyer time I guess More

Went and bought a car today, and the sales person, Dwight, was super professional and very kind. He met all my needs and requests, in a timely manner! However, the person who went over our loan with u Dwight, was super professional and very kind. He met all my needs and requests, in a timely manner! However, the person who went over our loan with us was awful! His name was Cole Kline. He made me feel like an idiot when I told him I did not want gap coverage and he told me that “I feel really bad for you for not getting this coverage.” And also said, “if you leave this dealership and your car splits right and half would you own both parts?” I kept telling him over and over that I did not want the GAP coverage to which he kept making me feel like an idiot and was just completely rude to me. He ended up basically forcing the coverage on me, making me feel like I had no other choice. I had higher expectations for this, and he did not meet a single one. If you go here, and get Cole, please ask for someone else, or don’t even do business there! I will never do business there again! My car was also supposed to be detailed and it never was, it looks absolutely gross inside. Absolutely disappointed. More

Never go to this dealership! This dealer is very unprofessional and poorly managed. My experience should never be repeated. This dealer is very unprofessional and poorly managed. My experience should never be repeated. More