Ken Garff Gateway Chevrolet - Service Center

Forgotten After being told to wait in the lobby while they checked out my transmission, I remained in the lobby for 4 hours. Admittedly, I should have asked wha After being told to wait in the lobby while they checked out my transmission, I remained in the lobby for 4 hours. Admittedly, I should have asked what was going on, I was trying to be patient, knowing that it would take time. I also stayed because Chevrolet won’t give you a rental car unless they’ve had touncar for 24 hours. So I waited to see what the diagnosis was going to be. So, after I saw the receptionist leaving for the day, I decided to go see what the verdict was. I couldn’t find my serviceman. So I asked another one. He told me that my service man had left for the day over an hour ago. I was furious. I had to get my car back, and then make another appointment. After I reamed the manager they finally agreed to give me a rental car. Ridiculous. More

Great service again. John and Gateway never fail to take care of every issue on my Impala purchased at the tent sale in 2012. Best service in town and personable to boot. John and Gateway never fail to take care of every issue on my Impala purchased at the tent sale in 2012. Best service in town and personable to boot. Thank you. More

Great serice My vehicle was serviced in a timely manner and John was, as always , friendly and efficient. I certify that I am not associated with any dealership an My vehicle was serviced in a timely manner and John was, as always , friendly and efficient. I certify that I am not associated with any dealership and/or service center. More

Great costumer srevice! Costumer service rep. Angel really made my experience very simple and satisfactory. Very pleased with the service. I have been a costumer since 2015 a Costumer service rep. Angel really made my experience very simple and satisfactory. Very pleased with the service. I have been a costumer since 2015 and will continue to be as long as they keep the good service. More

Simple Oil Change We bought the lifetime oil change/tire rotation package. This is the 11 oil change we have brought the car in for and EVERY single appointment has bee We bought the lifetime oil change/tire rotation package. This is the 11 oil change we have brought the car in for and EVERY single appointment has been screwed up one way or another. We had to recently purchase a new set of tires for the car and I fully believe because the tires were never rotated when requested. Several times I had to take the car BACK because the paperwork said they couldn't find the key to the tire locks. This time my daughter brought in and after close to 2-1/2 hrs I called and asked why the car wasn't done -- 2 minutes later someone came out and said the car was done. My guess is the car sat and no one let her know. In addition, one of the caps to the wheels was missing -- seriously how hard is an oil change - can we get the car back just ONCE with the service being done correctly. We ended up pulling a cap off of a spare tire we had at home -- doesn't completely match but at least it is not missing!! I would NEVER trust this service center for anything and am trying to see if I can transfer my lifetime oil package to another Chevy dealer. More

Very Professional your service department took very good care of me and my truck, in a timely matter and very professional, we're very happy with your dealership!!!! your service department took very good care of me and my truck, in a timely matter and very professional, we're very happy with your dealership!!!! More

Awesom customer service Always take my car to Chevrolet gateway for service, becouse their quality work and reasonable prices Every one is friendly and their waiting room i Always take my car to Chevrolet gateway for service, becouse their quality work and reasonable prices Every one is friendly and their waiting room is comfortable More

Great customer service I always get great auto service and customer service. Never pushed to pay for something I don't need and always made aware of the discount coupons on I always get great auto service and customer service. Never pushed to pay for something I don't need and always made aware of the discount coupons on the website. More

Awsome! customer service I, Purchased my Silverado back in November of 2015. Gateway Chevrolet is the only place I've taken it to for service they are my local dealer. Each ti I, Purchased my Silverado back in November of 2015. Gateway Chevrolet is the only place I've taken it to for service they are my local dealer. Each time I come in for service or any repairs I'm greeted with a smile and a hello from the service department staff. John Sheldon is my service rep and he does an outstanding job. Even though I receive notice in the mail about any recalls or anything that pertains to my vehicle John's always there to make sure I'm fully aware of what's going on with my vehicle. John is a great asset to your service team. More

Equinox servicing Great service as always with John Sheldon. He is primary reason we service the vehicle at Gateway. Every time we bring one of our two cars in John g Great service as always with John Sheldon. He is primary reason we service the vehicle at Gateway. Every time we bring one of our two cars in John greets us with a smile and always keeps us informed of this status when the vehicle might be ready. John has our ultimate trust.. He always tells us what is needed to be done and we have the ultimate faith in his judgement. More