Ken Garff Honda Downtown

Excellent, professional sales and service High recommendation for both sales and service. Their service department is the best I've ever experienced. They truly want to live up to their name High recommendation for both sales and service. Their service department is the best I've ever experienced. They truly want to live up to their name of service. They explain everything they are doing. They tell me about possible problems in the future and we discuss options. Ken Garff Honda goes above and beyond to make sure you are satisfied. More

Great experience from beginning to end They were honest, straightforward, nothing was hidden, no pressure, just good service. Eddie knew all the features of the car and was able to help us They were honest, straightforward, nothing was hidden, no pressure, just good service. Eddie knew all the features of the car and was able to help us out by getting us extra head phones for our entertainment system. More

Excellent service My husband and I both drive a Honda. We used to service our car at any Honda that was more convenient to us. That changed when we met Chris at Ken G My husband and I both drive a Honda. We used to service our car at any Honda that was more convenient to us. That changed when we met Chris at Ken Garff Honda. He always make sure that we are taken good care of. Because of how he's has been treating us, we haven't taken our car anywhere else. More

So Awesome! I was looking for a new car and by chance went into Honda downtown & I'm glad I did, Eddie is the guy you want to work with! He is definitely the best I was looking for a new car and by chance went into Honda downtown & I'm glad I did, Eddie is the guy you want to work with! He is definitely the best. He helped me with everything I needed and was the kindest person! And I love love my new Honda HRV! More

Great car buying experience We started our car search through the internet and Heather responded quickly and was willing to answer any questions we had. We just showed up to the We started our car search through the internet and Heather responded quickly and was willing to answer any questions we had. We just showed up to the dealership Saturday afternoon to test drive some cars. Eddie and Heather were very helpful and got to know what was important to us in the car purchase. He explained all the safety features and we took a couple of models out for a test drive. Our daughter really enjoyed driving a 2016 Fit. After being shown the purchase numbers, he understood when we left to discuss whether to purchase or not. This is definitely a "no-pressure" environment. they gladly gave all the numbers on the deal so their was nothing to hide. After deciding to purchase, the process when so smoothly. Eddie was very accommodating. He made sure the vehicle was clean and gassed up. He even synced the phone on the car. He also went over all the other features. Honda sells themselves due to the quality of the vehicle. Also when purchasing at Ken Garff, you receive the Garffcare package for any vehicle owned. Another perk when purchasing at Ken Garff. Overall experience was very pleasant and had no issues with Eddie or Heather. Great people to work with. I would highly recommend them and will definitely return to Ken Garff Honda when purchasing our next vehicle within the year. More

A Great Product (Honda Accord) Sells Itself !! Yes, even though a great product sells itself, this principle has nothing to do with where you might want to buy that product. I am fortunate to have Yes, even though a great product sells itself, this principle has nothing to do with where you might want to buy that product. I am fortunate to have once again purchased on this day (May 27, 2016) a new 2016 Honda Accord. I use the word fortunate because this is the ninth new Honda I have purchased from this same dealership (Ken Garff Honda Downtown). All of my purchases have been Honda Accords except one, which was a Honda CRV. Needless to say, I love Hondas. But a big reason for my loyalty to this particular dealership stems from the excellent sales representatives as well as the professional and service oriented people who work here and serve this community. The saleswomen who I worked with on purchasing this latest Accord was Ms. Toni Miller. I fear any comment that I may write about her professional, friendly, knowledgeable, in-your-corner demeanor will fall short of the commentary justice she deserves. Therefore, may I simply say I could not have been happier with the way she treated me and worked for me in the purchase of this automobile. The service doesn't end when you are handed that new set of car keys. I haven't the time or space to say how satisfied I have been across many years with the relationship I have had with Ken Garff Honda in the way they have helped me to take care of my car. Thank you Toni Miller and Ken Garff Honda. More

Ken Garff is NOT upfront & honest or straightforward. Took my Honda in to get a recall repair. I dropped it off at 10:00 A.M. & they said it would be done by noon & that they would call me. No call by 2:0 Took my Honda in to get a recall repair. I dropped it off at 10:00 A.M. & they said it would be done by noon & that they would call me. No call by 2:00 P.M. So I called they said, of coarse, they were super busy & slammed so it would be done by 4:00 P.M. I arrived at 4:10. The paperwork still wasn't ready so they said they would email it. Fine. Went out to my car to find the driver side door handle was missing. There WAS a crack in it. It had been cracked for 3 years & unless you opened it super aggressively like an overhyped steroidal goon, it's been fine. I go back in to ask for my handle & everyone acts like they don't know anything about it. When you take a car in for repair you don't expect it to have more damage than when you brought it in. They said since it was half broke they'd cover half of $ 260..00! It was more like a 16th broke. I can understand someone breaking it actually but to not be upfront & honest & just say, "hey, your door handle was damaged & one of our 18 year old spazz techs broke it, sorry". Nope. They play dumb & leave the surprise for me. Super unprofessional. Lost my business, for sure & I'll tell everyone I know with a Honda about it. I know lots of ppl with Hondas. Just be upfront, honest, & straightforward. More

New Odyssey! Eddie was very helpful and tried to understand our needs and budget for our next vehicle. No pressure...no hassles. We had not anticipated purchasing Eddie was very helpful and tried to understand our needs and budget for our next vehicle. No pressure...no hassles. We had not anticipated purchasing that night, but he and the financing staff made the numbers right for us and we couldn't be happier. Thanks KG Honda Downtown! This is our 2 vehicle purchase here, and will definitely consider then for our next purchase! More

Eddie Jeppson and Wayne Petersen #1 They were fast and listened to everything we wanted and needed. Eddie Jeppson really helped us get the pilot we wanted and for a great price. Wayne Pe They were fast and listened to everything we wanted and needed. Eddie Jeppson really helped us get the pilot we wanted and for a great price. Wayne Petersen did an awesome job listening to what we needed done with the financing. These two gentlmen earned us back as customers. More

Helpful and friendly This was my first time buying a car and the folks at Ken Garff dealership tried to make it as easy as possible. From the test drive to the paperwork, This was my first time buying a car and the folks at Ken Garff dealership tried to make it as easy as possible. From the test drive to the paperwork, Eddie Jeppson was very knowledgeable about different aspects of the car and tried to give us the best experience possible. I never felt any pressure to buy the car, even after the test drive. He made it easy to talk to him about anything we were concerned about and I would recommend him in the future. More