Ken Garff Honda Of The Desert

I received excellent service on all levels! Very pleased, very professional! Would highly recommend! Was in and out under one hour, staff was very friendly! Very pleased, very professional! Would highly recommend! Was in and out under one hour, staff was very friendly! More

I had my 2017 pilot serviced there 4 times and twice I had to bring it back because of things they missed. Once they didn't rotate my tires that was part of my service package. ( I have proof it wasn't do had to bring it back because of things they missed. Once they didn't rotate my tires that was part of my service package. ( I have proof it wasn't done ) The second time they never reset the service soon indicator after service. The indicator came on 3 days after it was services. Now I wonder if my oil and filter got changed? did I get the 30K mile service I paid for? I have 2 more services I already paid for not sure if I want the headache of having to take it back 2 times to get what should have been done the first time. By the way they won't bring me home they say I live to far so I have to sit there and wait. Jiffy lube here I come More

Go and see Victor (Vic) Diaz. He helped me get my car and drove all the way from Menifee to do business. Definitely worth it and buying from Honda of the Desert. He helped me get my car and drove all the way from Menifee to do business. Definitely worth it and buying from Honda of the Desert. More

We had a great experience with Devion Brown he was very professional person and very helpful I would recommend him and the dealership to my family and friends we came back the next day and he refilled our professional person and very helpful I would recommend him and the dealership to my family and friends we came back the next day and he refilled our gas he also answered some questions about the vehicle that we purchased we are very pleased with the service that we received at the dealership More

Everyone is cool . I have good feel from the Honda of the desert ! Will tell someone I know to come visit I have good feel from the Honda of the desert ! Will tell someone I know to come visit More

Devion brown was really great , he helped me out a lot. Would recommend to see him when you go. Would recommend to see him when you go. More

My visit was not excellent. When they were replacing the drive belt, the tensioner broke. They didn't have the part, and I had to drive with it until they had one in. I live in When they were replacing the drive belt, the tensioner broke. They didn't have the part, and I had to drive with it until they had one in. I live in the high desert and it's takes up my whole day to come in and get my car taken care of. On Friday, I called the number texted to me to make an appointment, but the lady said I didn't need an appointment. That didn't sound right, but she insisted that I could bring it in whenever and the mechanic who was working on it would take care of it because they would be more familiar with the case. I noted that I live a ways away, I'm a teacher with only one day a week I can possibly come in to get it fixed, don't want to waste my weekend to come down and not be able to get it fixed, and asked if she could at least check to see that the part was in. When I arrived at 1:50PM the next day (That was the earliest I could arrive because I had other weekend errands, and if I needed to be there early in the morning, the service lady I called SHOULD HAVE TOLD ME), the service advisor told me they were fully booked and that it was too late in the day and that it might be a job that takes a long time. I told him that I had tried to make an appointment and the woman had insisted that I didn't need to. He continued to tell me that he wasn't sure, intimated that I couldn't really expect them to do it today, and I reminded him that I had called to TRY to make an appointment, and he said, "Well, it goes to a call center. I wish I knew who you talked to, because I have a skeleton staff." I called the number that was texted me, and have no control over how Honda of the Desert communicates internally. I can't express how furious I am that I tried to make an appointment, was told I didn't need one and to "just bring it in" and now am told that they can't get me in--to fix what they broke on my car. I regret buying the three oil change services because I'd like to shop for a more reliable Honda service department, even if it means driving farther. I feel helpless trying to get damage to my car that they caused repaired, and angry about the unreliable communication. More