Ken Garff Honda of Orem

Brought in my car when every warning and emergency light came on all at once. I knew it had to be electrical (spark plugs or something), but I purchased the car just over a year ago and still had all the ma came on all at once. I knew it had to be electrical (spark plugs or something), but I purchased the car just over a year ago and still had all the major warranties. The gentleman at the front desk was very kind and assured me that after looking at my warranties, I should be covered. They took the car for a few hours and came back and said it was indeed the spark plugs. They informed me that my warranties do not cover this since it is maintenance. This is totally fine. Now for the bad review part and a warning to anyone using this service center. Don't! I asked how much it would be to replace my spark plugs since my warranty did not cover the repairs. They quoted me $1,300 and some change. This is actually robbery Lol. They prey on folks who don't know any better. Well, I know better. They said the labor charge would be 4.5 hours coming to over $700, almost $800. They said parts (4 spark plugs) would come to $395. My favorite was the Miscellaneous charge for $45. Said it was for shop supplies...Wow. I took my car back. Bought 4 high end spark plugs for $12 each. Spent 25 minutes of my own time replacing my own plugs and my cars emergency and warning lights went out and it is running beautifully. I understand that a business needs to make money, but not this. You are charging $395 for $12 parts you get on wholesale as a dealership. You stated the labor would be 4.5 hours when it took me (not crazy experienced) 25 minutes. You were going to charge me $45 for shop supplies. Am I paying for your guys to have the best hand washing experience ever after they get the job done? What shop supplies past parts are you charging me for? And of course, tax brought it to a nice round number of $1300. It cost me $55 and 25 minutes. I would have maybe paid $200 to have them do it and save the hassle but not $1300....for spark plugs. Makes me so sad that places like this take advantage of folks who don't know any better. Get on google and check how much the parts are and how much time it takes on average before you get robbed by Ken Garff Honda Orem or any similar location. More

Purchased a $48,000 Passport from Ken Garff Honda of Orem. Called up for the first oil change and they refused to get me in for another week. That's not express service as listed on their building a Orem. Called up for the first oil change and they refused to get me in for another week. That's not express service as listed on their building and there are dozens of Lube shops that get me in while I wait. Honda of Orem thinks an Oil Change should be just a difficult as booking a doctors appointment. The doctor is really busy. Took my passport to Larry H Miller in Murray and I was in and out in 45 minutes. That's express service! More

I was so pleased with the help I received from Rick Dawson. He was helpful in every way and stayed in contact with me regarding the van I was looking at. He called me several times and texted with d Dawson. He was helpful in every way and stayed in contact with me regarding the van I was looking at. He called me several times and texted with different details. He was a pleasure to work with and was truly concerned about finding me the right vehicle. More

We purchased a 2020 Ford Escape in September 2022. We have had so many issues in the past 4 months. Bought the extended warranty but have already spent $500 out of our pocket on repairs that weren’t We have had so many issues in the past 4 months. Bought the extended warranty but have already spent $500 out of our pocket on repairs that weren’t covered plus 3 trips to 2 different dealerships. Although our sales person was great to work with when we purchased the car, when I contacted him through a text with the problems we were having there was no response. Worst car buying experience in 43 years. More

Advisor Dan Hurtle and his team did a pretty crappy job. We took our toyota their from heber because we thought they were good but now our leaks luke a banshee, we will take our service elsewhere. They also We took our toyota their from heber because we thought they were good but now our leaks luke a banshee, we will take our service elsewhere. They also lost the cap to the windshield wipers tank. Go somewhere else, not here. More