I bought a new Honda Ridgeline in May 2014 from Ken Garff. They were my all-time favorite dealership, so much so that I have had my Ridgeline serviced only by them. Now it has all changed into a nightmare! While my Ridgeline was being serviced, they somehow hit my bumper and damaged it. "No problem we will take care of it" they said. I foolishly believed them. The first time I took it in to be fixed they had my truck for three hours. The day after I got it back, my bumper popped out of place. I took it back and this time they had my truck for a week, and the repair lasted about a week and then the bumper popped out again. I was beginning to fear that they weren't taking me seriously and were not willing to fix my bumper, that they damaged, correctly. Maybe I am just too nice and so they decide I was a chump that they could abuse because when I brought it back to be fixed the THIRD TIME, they had my Ridgeline for almost three weeks! When I got my truck back. the first thing I noticed was the inside reeked of body odor and Brute. After a few weeks the "repair" bowed out again. Not only that, I can see that all they did was glue to small metal rods to the back of the bumper to hold it in place and now those bent-out metal rods have chipped the paint on the previously undamaged part above my bumper. I figure, three strikes, you're out. I have lost all faith and trust in Ken Garff. I emailed them and said I just want to settle thru their insurance company. They told me they are self insured. I called my insurance company, and they recommended I talk to a lawyer because once I let Ken Garff "take care of it," they can't help me. My home teacher is a lawyer and he said to try and give them a bid from an auto body shop and hope they do the right thing. If not, he will refer me to a lawyer that specializes in this kind of thing. Gee, thanks Ken Garff for "Listening" to me so well.