I did extensive research and decided to buy a new car. So I went in to the nearest dealer to get one.
I Spoke with UCCU before going to ensure that I would get approved and I asked Honda to only go through UCCU. So, they immediately ignored my request, dinged my credit through Honda Finance, and offered me a very high monthly payment making sure to hide the actual interest rate.
I told him (again) that I only wanted to go through UCCU and he told me he didn't think I would get approved through them (even though they already said I would) and then he pushed for Honda finance again offering a 5.6% interest rate on a 5 year loan.
When I wouldn't budge on UCCU he told me that going through Honda would be cheaper despite the interest rate because they were going to knock off the sticker price $500 (I checked and going through Honda Finance with a 5.6% on a 5 year loan -$500 sticker price vs UCCU 5 year with 3.14% is almost $1000 more expensive). I still pushed for UCCU, but he acted as if it wouldn't be possible until I finally got it.
"Me personally I would rather the $500 discount because even though the rate is higher you're going to end up paying less per month. So, that's what I would do, but if you want to pay more I'm okay with that"
- Colton Maxwell
So, he showed us the available service warranties through Honda and asked which one I wanted. I said none and he said ok and circled the cheapest one. So I stopped him and told him no, I want none of those because I change my own oil and don't need to pay extra for their oil change program.
"It's more expensive to change your oil yourself. By the time you buy the oil it's around $100 then changing it and dealing with the oil. It makes more sense to pay to get your oil changed, but if you just really like changing it that's fine with me."
- Colton Maxwell
(fun fact the oil is $25.47 at Walmart)
Eventually I finally got what I asked for after a horrible and uncomfortable experience. If I were you I would avoid Colton Maxwell (and possibly Ken Garff Honda of Orem in general) at all costs.
He didn't seem to know a whole lot about the car he was selling, but he was kind, patient, and understanding. He was also very honest with us throughout the process. Overall positive experience with Jose.