Ken Garff Honda of Orem

Sales people always keep needs of customer paramount. Customers can always be honest and open regarding their thoughts and feelings. Customers can always be honest and open regarding their thoughts and feelings. More

We were treated like valued customers. The car is wonderful. We were not pressured at any time. We were listen to and got exactly what we wanted at a fair price. The car is wonderful. We were not pressured at any time. We were listen to and got exactly what we wanted at a fair price. More

1 star for Ken Garff as a company. 5 stars for Jason and the service staff. I want to make that distinction very clear because the employees I dealt with at Ken Garff Honda of Orem 5 stars for Jason and the service staff. I want to make that distinction very clear because the employees I dealt with at Ken Garff Honda of Orem were kind, patient and professional, especially Jason, the service manager. The alignment they performed was also good and the vehicle drives noticeably better. My issue is with Ken Garff's paperwork and the company's response when I raised concerns about it. My original estimate included an unexplained $12.99 “parts” charge for an alignment. After I questioned it, the charge was removed. More importantly, the service authorization contained language stating that the dealership is not responsible for “loss or damage to my vehicle,” while another portion referred to damage “not caused directly by the Dealership.” When I questioned this, I was verbally told that the dealership would still be responsible for damage it caused. My problem was simple: that is not what the paperwork clearly says. I was willing to pay for the work performed, but I would not sign vague language that I wasn't comfortable agreeing to. Jason was incredibly patient about this. We ultimately agreed that I could cross out the terms I would not accept, and both of us signed the modified paperwork. That is why Jason and the staff get 5 stars from me. They listened, treated me respectfully and worked with me rather than pressuring me to sign. Ken Garff as a company gets 1 star. I later raised the disclosure issue publicly and Ken Garff responded by thanking me for my “insights about the paperwork,” without actually addressing the wording I had questioned. If the company's position truly is that it remains responsible for damage caused by its employees, I don't understand why the disclosure can't simply say that clearly. I don't think customers should have to argue over vague legal language just to have their vehicle serviced. Jason and the staff deserve recognition—and honestly a raise—for how professionally they handled the situation. My criticism is directed at the corporate policies and paperwork they are being asked to work with. I strongly encourage anyone having a vehicle serviced here to read every page before signing. If you don't understand or agree with something, ask about it. Don't sign something simply because you're told it's standard paperwork. More

They were so professional and it was a fast and easy experience! I definitely recommend this dealership! experience! I definitely recommend this dealership! More

Helpful, professional and kind staff! I had a great experience and will be back in the future. I had a great experience and will be back in the future. More

Superb customer service that was provided by everyone we encountered! From the sales experience that featured Eric Eggett, who by far and away was the best car selling representative we have ever dealt with encountered! From the sales experience that featured Eric Eggett, who by far and away was the best car selling representative we have ever dealt with! He was kind, patient and sincere about finding the perfect vehicle to fit our needs and budget. He answered all of our questions and addressed any concerns we had. A total professional and a gentleman. We also dealt with an individual named Ryan,( sorry we didn't catch his last name). But he was very instrumental in making the numbers work for us. Again, polite, personable and professional in every way! Finally,our dealings with the Finance Manager, Josh Ludlow were of the highest quality. Josh took us through the final process and patiently explained additional options available to us that were still within our budget. We were impressed with his professionalism, sincerity and integrity. When we left, we knew we were in good hands and had made the right choice coming to this dealership, which by the way was our first time. Great experience all the way around! More

Mark went above and beyond to get me the exact car I wanted. We ran into some unexpected delays over a weekend. This was important to me, because I had driven nearly 5 hours to pick up the car and co wanted. We ran into some unexpected delays over a weekend. This was important to me, because I had driven nearly 5 hours to pick up the car and could not easily reschedule my own time. He and the Garff team were exemplary! More

DO NOT TAKE YOUR CAR HERE! !! My daughter took her 2019 civic here for a recall on the fuel pump. After having the work done her car did not run right then the next time she fil !! My daughter took her 2019 civic here for a recall on the fuel pump. After having the work done her car did not run right then the next time she filled up with gas it leaked all over the ground and threw a emissions code. The car had to be towed back to the dealer and the pump had been reinstalled incorrectly. She also had them look at her AC while it was there they charged her a 200 dollar diagnostic fee and did'nt diagnose anything. They put UV dye in the system and recharged it. 3 days later it blew hot air and made a horrible grinding noise when she took it back they told her there was a leak in the condenser and the compressor clutch was grinding. After some research we found that Honda had issued extended warranties on both those parts for that year of civic. I spoke with the service advisor about this and instead of honoring the Honda warranty they offered to fix it at an estimated 3800 dollars. The level of incompetence and lack of integrity here is absurd. More

Charlie was the best. He made sure I was all set on my purchase and made the process easy. Can’t recommend enough. He made sure I was all set on my purchase and made the process easy. Can’t recommend enough. More

They were super nice and upbeat. They didn't pressure us and were very pleasant. They didn't pressure us and were very pleasant. More