Ken Garff Hyundai Southtowne

I went to get my recall fixed on my palisade. Ammon ordered replacement parts, well it turns out the wrong parts were ordered. I wasted my time and this will be the 4 times I go back to get the r Ammon ordered replacement parts, well it turns out the wrong parts were ordered. I wasted my time and this will be the 4 times I go back to get the recall fixed More

I explained that I was there for there for regular oil change and maintenence. Andfor check on alignment because I hit an embankment and blew a tire. That was also completed. change and maintenence. Andfor check on alignment because I hit an embankment and blew a tire. That was also completed. More

They got everything I needed done very happy With the service oil change tire rotation and alignment service oil change tire rotation and alignment More

I booked an oil change for the same day I called. That was a nice surprise. I didn't have to wait too long and they did a thorough inspection of things for my information. I appreciated that and the That was a nice surprise. I didn't have to wait too long and they did a thorough inspection of things for my information. I appreciated that and the fact that the price was reasonable. I'll come back. More

Attentive and thorough. Willing to be open and transparent with both the sales process and the service department. Willing to be open and transparent with both the sales process and the service department. More

Jose Montenegro did an excellent job helping us get what we were looking for. Great service here! we were looking for. Great service here! More

I cannot express enough how much I have appreciate David in your Service Department. I have been in several times because the very first time he made me feel like he really cared. I am 84 years old and tha in your Service Department. I have been in several times because the very first time he made me feel like he really cared. I am 84 years old and that meant so much to me. In fact, I have a 2017 Hyundai Senata and just last September I bought a 2025 Hyundai Elantra and wanted to credit that purchase to David. I feel like he is a true friend and not just an employee at Ken Garff Hyundai that I haveworkd with. More

Brought car in 4 separate times for a warranty repair. Each time I received zero updates unless I called and had to pick up the vehicle to bring it in a different day. I was then promised it would be read Each time I received zero updates unless I called and had to pick up the vehicle to bring it in a different day. I was then promised it would be ready the next day at noon. Called after not hearing anything past noon only to discover the person taking care of my vehicle had left on vacation and didn't pass it on to anyone else that the vehicle wasn't ready again. I called and launched a complaint, which I really hate to do. Brought the car in the next time and it was done promptly. However, there was very little in the way of 'sorry' or apologizing. No perk like a free oil change or anything to make up for 4 days of lost time without a car. A family who works for a dealership says I had to be rude and upset to get those sort of things. Why do I have to be a jerk and be the bad guy to get people to do what is right? Or at the very least have people do their jobs baseline? Why is it on the customer to be the supervisor? I've been coming here since I owned the car. My service has progressively gotten worse with each trip to South Town Hyundai. I will not be taking my car here for maintenance and will not be purchasing a Hyundai again in the future More

Got a little more background on my vehicle since I'm the 2nd owner and also got clarification on warranty which is helpful. They were thorough and clear about what the car needed. 2nd owner and also got clarification on warranty which is helpful. They were thorough and clear about what the car needed. More