Ken Garff Hyundai Southtowne

Sadly, they couldn’t program my fob for my “new” used car. But they didn’t charge me and were polite. car. But they didn’t charge me and were polite. More

Very kind and courteous was willing to work with us on many different deals we looked at many different deals we looked at More

Scheduled at 9am and finished at 2:30pm. I stayed at the dealership the whole time. I scheduled for an early oil change, 2 recalls, and moving the brake rotors over a bit (I got a bad set wi I stayed at the dealership the whole time. I scheduled for an early oil change, 2 recalls, and moving the brake rotors over a bit (I got a bad set with the new car). They explained that 1 recall was a software update and the other was checking a spot under the car to take a picture so the recall would be fast. So in addition to the oil change and moving the brake rotors, everything would be done no later than 12pm. However, I didn't get updates about the status or delays until I asked myself. The app/report I was sent on my phone was just for the oil change status which was done in the first 10min. At one point I asked for an accurate timeline because I had kids to pick up from school. They said it WILL be done in 30min.... Over an hour later I went back and asked and it still wasn't done. They said the machine used to correct the brake rotors was broken and had to get the machine from somewhere else. Nobody mentioned there was an issue/delay so I could prepare alternative pick up for kids. I was late for my kids, and honestly hangry because popcorn was the only thing available. It was offered when I checked in to take an Uber, but I chose not to because it was supposed to be done in a couple hours.. I regret that now. Super nice guys, just not good communication between the labor guys outside to the service guys inside. Please be more realistic about appointment or car timelines. In scheduling an appointment. I expect to have my service done at that time; not mixed in with others. More

The service was good but I didn't get any paperwork and no one explained what I needed to do to break in the new engine. no one explained what I needed to do to break in the new engine. More

Extremely kind team, they let me know fully what to expect, and the time it would take to get my car back. Justin communicated well, let me know what recalls I had for my vehicle, and was very helpful expect, and the time it would take to get my car back. Justin communicated well, let me know what recalls I had for my vehicle, and was very helpful in getting me a ride back home. The rest of the staff were very kind when I returned to retrieve my vehicle. More

This is the second time dealing with this service rep, he does not communicate like he is supposed to, I have to call to get an update on our vehicle. We dropped off our 2026 Santa fe on Monday to have the c does not communicate like he is supposed to, I have to call to get an update on our vehicle. We dropped off our 2026 Santa fe on Monday to have the carpet fixed. He got back with me this morning Wednesday, letting me know that parts doesn't have the carpet and doesn't have an eta on it, so we have been without our new car for 2 days and we have wasted our time and fuel twice to go there and to pick it up just to have to go back a 3rd time to get the issue fixed. He did the same thing with our 2016 tucson earlier in the year. And the way that he is trying to make it better is by giving us a coupon for an oil change and tire rotation. More

It is always helpful and informative. Great service-synthetic oil change is best price in town! I love you guys?????? Great service-synthetic oil change is best price in town! I love you guys?????? More

Great dealership! They listen to your needs rather than trying to make decision for you. They listen to your needs rather than trying to make decision for you. More

Took my car in for warning lights and recalls. The rep I was assigned to wasn’t who I interacted with. Never even met him. Instead I got a new guy whose communication was lacking to say the least. The rep I was assigned to wasn’t who I interacted with. Never even met him. Instead I got a new guy whose communication was lacking to say the least. Didn’t get responses for updates for hours at a time. He also phrased things so poorly and said we’d “start with” a $650 fix that “might” resolve the issue. I didn’t know the parts needed for the repair weren’t available till I outright asked what was happening next, and I was left without a car for almost a week, and not told that might happen beforehand. They also seem to have done something to mess up my rear windshield wiper fluid, because it was working before I went in, and now when I push the lever no fluid comes out, but instead leaks out from under my car. While the repair they did fixed the warning lights, I’m still pretty disappointed in this experience. More

Always a great experience. Everyone is friendly and professional. Quick service! Great dealership! Enjoy going there for service. Everyone is friendly and professional. Quick service! Great dealership! Enjoy going there for service. More