Ken Garff Hyundai Southtowne

I am extremely dissatisfied with my service visit due to three specific failures: Refusal of Service/Technology Gap: I was turned away at the intake bay for using my Digital Key. The staff member was dis three specific failures: Refusal of Service/Technology Gap: I was turned away at the intake bay for using my Digital Key. The staff member was dismissive of the vehicle’s Valet features and unwilling to assist, forcing me to return home for a physical key. If this is policy, it must be clearly stated during booking—it was not. Poor Communication: Throughout the 3+ days my car was serviced, I received zero proactive updates. I had to chase the advisor for information. Lack of Support: Despite the multi-day delay, no effort was made to assist with a loaner vehicle. This experience has validated the negative stories regarding this brand’s post-sales support. I have decided that my current vehicle will be my last from Hyundai. More

Great customer service and a nice area to wait for my car. The servicemen were polite, walked me to my car, and I was done in an hour. car. The servicemen were polite, walked me to my car, and I was done in an hour. More

It was pleasant but the whole buying process was too long for me and I would have liked it to be quicker. for me and I would have liked it to be quicker. More

Great service, the only problem is trying to get us scheduled time Have a great day scheduled time Have a great day More

All business. Pleasant but no run-around. Refreshingly staightforward. We had to wait around some but not too bad. Lounge area was decent. Pleasant but no run-around. Refreshingly staightforward. We had to wait around some but not too bad. Lounge area was decent. More

Freddy and Jason were so friendly, they made me feel at home. Of all the cars I’ve bought from a dealer over the years, this was the best car buying experience. home. Of all the cars I’ve bought from a dealer over the years, this was the best car buying experience. More

Service department did a great job and were half the price of another Hyundai dealer for one of the same services I had done. I will likely return for my next service. price of another Hyundai dealer for one of the same services I had done. I will likely return for my next service. More

It was great. I was advised of what was needed and the work was done very efficiently and quickly I was advised of what was needed and the work was done very efficiently and quickly More

They genuinely wanted to help me with what I suspected was a 12 volt battery failure. On first visit they tested the battery and it passed. Two days later the battery was dead again. They tested it again was a 12 volt battery failure. On first visit they tested the battery and it passed. Two days later the battery was dead again. They tested it again and it failed. Under warranty, they replaced it. More

David and Larry provided excellent communication updating me on the status of my vehicle. My car was repaired timely. Customer service provided by both David and Larry was exceptional !! me on the status of my vehicle. My car was repaired timely. Customer service provided by both David and Larry was exceptional !! More