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Ken Garff Hyundai Southtowne

Sandy, UT

Overview
Reviews
4.3
738 Reviews
Call Dealership (801) 257-3335
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10770 S Auto Mall Dr

Sandy, UT

84070

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Showing 738 reviews

October 23, 2025

The selection of cars was great and my purchase experience was smooth and fast. My sales rep was named Jordan and I do not see him on the Sales Dept list of employees. More

by jrackham1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan, Jolyn Robbins
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Oct 27, 2025 -

Ken Garff Hyundai Southtowne responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

October 22, 2025

Long wait times even with an appointment. Poor communication. Overall, very disfunctional and I'm not planning on returning. More

by mjipsum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Norman Hess
Report | Print
Oct 22, 2025 -

Ken Garff Hyundai Southtowne responded

Thank you for your review. It’s important to us that every customer has a positive experience at our dealership, so we’d like to hear more about your experience so that we can work toward our goal of continual improvement. Please feel free to reach out to us at the contact information listed below so that we can look further into this. Kyle Harden, Service Manager, kharden@kengarff.com

October 21, 2025

This is my second review. It was ok. They didn't get to my vehicle at the assigned appt time and never washed it after they were done More

by Marcie54
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Mortensen
Report | Print
Oct 22, 2025 -

Ken Garff Hyundai Southtowne responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Kyle Harden, Service Manager, kharden@kengarff.com

October 21, 2025

THey do not communicate with the customer. We had to keep calling them to find the status of the car More

by davidpritchett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jolyn Robbins, Skyler Allen
Report | Print
Oct 22, 2025 -

Ken Garff Hyundai Southtowne responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Kyle Harden, Service Manager, kharden@kengarff.com

October 21, 2025

Always extremely helpful and friendly. We definitely recommend them to friends and family. May soon be buying another Hyundai there More

by momg57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Baxter, Skyler Allen
Report | Print
Oct 22, 2025 -

Ken Garff Hyundai Southtowne responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

October 19, 2025

I got right in and the work was recorded for me. I didn’t give excellent because I got charge $90 plus for two windshield wipers. $20 an hour charged for putting on two wipers! That was a rip off. More

by courneym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Allen
Report | Print
Oct 22, 2025 -

Ken Garff Hyundai Southtowne responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Kyle Harden, Service Manager, kharden@kengarff.com

October 19, 2025

Salesmen were good. But my license plate was put on haphazardly and cross threaded. Am not happy about it More

by skip15523
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake and Jordan. Very good
Report | Print
Oct 22, 2025 -

Ken Garff Hyundai Southtowne responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Greg Gibb, General Sales Manager gregg@kengarff.com

October 19, 2025

Great service. Very efficient and fast. Everybody was kind and easy to work with. Will definitely go back again. More

by bess.coles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Stocking
Report | Print
Oct 22, 2025 -

Ken Garff Hyundai Southtowne responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

October 17, 2025

I worked with the service department. All the guys were very friendly and professional. They kept me up on the repair process of my vehicle. More

by Ppendar.pe
Recommend Dealer
Yes
Employees Worked With
Idr
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Oct 22, 2025 -

Ken Garff Hyundai Southtowne responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

October 17, 2025

Communication was poor, I had to call multiple times over several days to get updates rather than being informed by the dealer. Also, a loaner car was supposed to be offered but the dealership had no availab More

by TT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chase Von Wagner
Report | Print
Oct 17, 2025 -

Ken Garff Hyundai Southtowne responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Kyle Harden, Service Manager, kharden@kengarff.com

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