Ken Garff Hyundai Southtowne

Most helpful, no nonsense, value oriented dealership. You get exactly what you are looking for in both used and new cars. I purchased two new Palisades. I highly recommend them. Ask for Aaron Hironaka. You get exactly what you are looking for in both used and new cars. I purchased two new Palisades. I highly recommend them. Ask for Aaron Hironaka. More

Professional, courteous, and thorough. I was very pleased with the visit, and the discussion after completion. I was very pleased with the visit, and the discussion after completion. More

Frank has stellar customer service. He was so helpful and made sure he found the car we wanted. Frank was amazing! He was so helpful and made sure he found the car we wanted. Frank was amazing! More

How I think the dealership views me as a customer. Oh, you just bought a $50k car, we will now proceed to nickel and dime you to death. Thanks for buying the warranty, we won't provide or check to Oh, you just bought a $50k car, we will now proceed to nickel and dime you to death. Thanks for buying the warranty, we won't provide or check to see if anything is covered on there. Sorry, the parts department cannot verbally communicate with the service department even though they are 10 steps the left. Yep that is a teeny tiny scratch, yep I have the OEM paint pen because we touch this up all the time, and no I won't do that for free. You need to BUY the paint pen for $45! Basically the service department knows the cars and will fix them well but they are hidden by a front end that will provide zero complimentary service, and a sales team that provides zero after sales support to their customers. Textbook dealership. More

Unbelievably SLOW. I brought my car in for an oil change. I thought it would take an hour, but half a day later I had to demand my car back because I had to take care o I brought my car in for an oil change. I thought it would take an hour, but half a day later I had to demand my car back because I had to take care of other things. Next time I'll just go to Jiffy Lube or something. More

Dave has always taken good care of me. I am comfortable with taking my vehicle to Ken Garff. I find it difficult to get anyone on the phone in the service department to set up my oil chang I am comfortable with taking my vehicle to Ken Garff. I find it difficult to get anyone on the phone in the service department to set up my oil changes. More

I am confident I get great service when I bring my car in for service. in for service. More

All my vehicles have been purchased at Ken Garff. Excellent service from Sales staff to the service department. Excellent service from Sales staff to the service department. More

Always very thorough and explain all of the concerns as well as what's working well. Easy to set appointments and relatively quick service well as what's working well. Easy to set appointments and relatively quick service More

Terrible follow up. I had to project manage the whole repair. Awful experience. I rarely got a call or text unless I initiated it. I had to project manage the whole repair. Awful experience. I rarely got a call or text unless I initiated it. More