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Ken Garff Hyundai Southtowne

Sandy, UT

Overview
Reviews
4.3
738 Reviews
Call Dealership (801) 257-3335
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10770 S Auto Mall Dr

Sandy, UT

84070

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Showing 738 reviews

September 06, 2025

Painfully slow. Took so long. Didn’t feel like I could trust them. Original numbers they gave me were way higher than I negotiated. I wish I ever felt like a dealer More

by sml3454
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jake
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Sep 10, 2025 -

Ken Garff Hyundai Southtowne responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Greg Gibb, General Sales Manager gregg@kengarff.com

September 06, 2025

Always eager to help and great follow up Very through careful not to miss any problems that we might be having More

by daveridge
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
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Sep 19, 2025 -

Ken Garff Hyundai Southtowne responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

September 05, 2025

Explained all of my options well. Friendly. Cool to see video of my car with the tech explaining. More

by sakuraember
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Baxter, Skyler Allen
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Sep 19, 2025 -

Ken Garff Hyundai Southtowne responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

September 05, 2025

Always get a good service, with friendly people, always fast service to get in and out with a smile More

by BRUCEBECKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Baxter
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Sep 19, 2025 -

Ken Garff Hyundai Southtowne responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 03, 2025

Horrible customer service and communication. Kept car for several days and didn’t do anything to fix the problem. More

by JOLINDA_C
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Different employees
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Sep 05, 2025 -

Ken Garff Hyundai Southtowne responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Kyle Harden, Service Manager, kharden@kengarff.com

September 03, 2025

The staff is incredible from sales and finance to an amazing service department. Your service team has been great at taking care of my car for the past 3 years, they are the reason I bought another new More

by Agaylea84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Harden, Cyrus (sales)
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Sep 05, 2025 -

Ken Garff Hyundai Southtowne responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

September 02, 2025

Poor time management I had an appointment for an oil change and two hours later it was still not done and I had to leave More

by amiemwagstaff
Recommend Dealer
No
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Sep 05, 2025 -

Ken Garff Hyundai Southtowne responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Kyle Harden, Service Manager, kharden@kengarff.com

August 31, 2025

Great team great people to work with, punctual and told me te exact time it was going to be ready More

by Jmontenegro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Gechuki, Sarah Baxter, Skyler Allen
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Sep 19, 2025 -

Ken Garff Hyundai Southtowne responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

August 30, 2025

The staff are friendly and welcoming. The techs are professional and knowledgeable; they provide good video updates. More

by hollychristiansen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Allen
Report | Print
Sep 19, 2025 -

Ken Garff Hyundai Southtowne responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

August 29, 2025

Chase was helpful. The waiting area was nice. Unfortunately our service took longer than expected. More

by Lori
Recommend Dealer
Yes
Employees Worked With
Chase was helpful at the service desk
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Sep 26, 2025 -

Ken Garff Hyundai Southtowne responded

Thank you for the review, Lori. We're glad that Chase was helpful during your visit. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Kyle Harden, Service Manager, kharden@kengarff.com

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