Ken Garff Hyundai Southtowne

Wouldn't ever buy here again Dealer said they secured the car we wanted from a dealer in Idaho. Waited a week, then told it was sold. They found another and told us it was being Dealer said they secured the car we wanted from a dealer in Idaho. Waited a week, then told it was sold. They found another and told us it was being picked up and transferred from Montana. More time goes by and again that one somehow also gets sold. We had to ask for updates repeatedly throughout the entire process. After the second one falls through, they basically call and tell us no cars like what we want are available and say they can shred our contract(s) and that we can come get the title back on the car we WERE going to trade in. Come to find out hey already sent the title to our car, which we still have, to corporate and it will take a few days to get it back. We called a different dealership, who found us three cars locally in minutes and had a new contract to us in less than an hour...BUT, we still don't have our title back from Garff. NEVER buy a car from Garff. Their ads that "they listen"...what a joke. More

satisfied Sell went very well. Sales men was great to work with. The sell was taken care of in a timely manner. I would definitely buy another car from Ken g Sell went very well. Sales men was great to work with. The sell was taken care of in a timely manner. I would definitely buy another car from Ken garff in Sandy. More

Rick Stolworthy- Great Job Rick Stolworthy did awesome! He got the exact car I wanted and worked hard to do so. Made us feel very comfortable thru the whole experience. Rick Stolworthy did awesome! He got the exact car I wanted and worked hard to do so. Made us feel very comfortable thru the whole experience. More

GREAT Overall our experience at Ken Graff Hyundai was great, everyone was helpful, and made us feel comfortable with our purchase. We were very happy with t Overall our experience at Ken Graff Hyundai was great, everyone was helpful, and made us feel comfortable with our purchase. We were very happy with the veterans discount those things are a great reward for someone who sacrificed time away from home and family. More

Great Dealership I had a great experience at Ken Garf Hyundai. They didn't pressure me into making my decision and I feel like i got a really good deal. I had a great experience at Ken Garf Hyundai. They didn't pressure me into making my decision and I feel like i got a really good deal. More

Exceeded Expectations Being a first time NEW car client, my experience far exceeded my expectations. My salesman, Jason, was wonderful to work with and I felt completely co Being a first time NEW car client, my experience far exceeded my expectations. My salesman, Jason, was wonderful to work with and I felt completely comfortable with the new purchase options explained by him! I love my new car and felt that the trade-in value for my previous vehicle was within the range I hoped for. Overall, a wonderful experience purchasing my new vehicle from Ken Garff Hyundai!! More

KEN GARFF HYUNDAI SOUTHTOWNE - Highly Recommended Fair price, good selection, nice people, understood my needs and delivered. Was able to find and purchase a car that met my commuting needs in just an Fair price, good selection, nice people, understood my needs and delivered. Was able to find and purchase a car that met my commuting needs in just an afternoon. Will do business again! More

A Very Pleasant Experience Of the three times I have experienced the leasing process of a Hyundai-linked dealer, the latest one was clearly the most professional and helpful of Of the three times I have experienced the leasing process of a Hyundai-linked dealer, the latest one was clearly the most professional and helpful of the three. I am very pleased with the new leased vehicle and feel that the Garf representative did everything possible and appropriate during both the return of the vehicle previously leased and the leasing of the new vehicle. I have used the Garf organization over many years and have never had cause for being dissatisfied in any way. Bob Garf, the previous head of the company, has been a personal friend of mine since 1962 when we spent time together as LDS missionaries in England. More

Winnipeg Canada Traveller Coming from Winnipeg to Vegas we encountered a heavy metal object on the freeway which punctured out fuel tank. We made it to Salt Lake City and had t Coming from Winnipeg to Vegas we encountered a heavy metal object on the freeway which punctured out fuel tank. We made it to Salt Lake City and had the car towed into Ken Garff on a Monday. The tank had to be ordered from out of state. It came in early afternoon tuesday and we were out of there about an hour after the tank arrived. I did not have a phone and the serviceman Dave I was dealing with made every attempt to accommodate me. Although a stressfull situation and a few days the service was above and beyond what I could have asked for and a special thanks for the great service and courtesy and consideration for my limited ability for communication in a state where i know nobody and have never been before. A sincere thanks to Dave and his team from us More

HORRIBLE SERVICE!!! DO NOT, DO NOT TAKE YOUR USED HYUNDAI HERE! 3 weeks ago we took our 2006 Sonata to this dealership for an intermittent starting issue. At the time my DO NOT, DO NOT TAKE YOUR USED HYUNDAI HERE! 3 weeks ago we took our 2006 Sonata to this dealership for an intermittent starting issue. At the time my husband told him he thought it was the starter. After they worked on it they told him that it was the ignition switch. My husband had them replace it to the tune of 400 plus dollars. On our way home we stopped for breakfast and the car failed to start again so my husband took it back. They took it in again and cleaned the contacts (this was for free) yet on the way home it did it again. Upset my husband called them again and asked them to find out what it was doing. They put us off for a bit telling us that it would take some time to get us a loaner car while they fixed it. 2 weeks later they gave us a loaner car and kept my husband's car for 3 weeks. My husband called them and said he was concerned about the work they were doing and how much it would cost but the man he spoke to told him that at the time there was no charge. Finally after driving the car and trying numerous things they finally told my husband IT WAS THE STARTER and the fee would be around 500.00 to fix it. My husband said I have already paid for an ignition switch I didn't need, can we reach a compromise here? The man told him that it would be a wash. My husband made it clear that what he meant by that was that there would be no charge given that we already paid for the ignition switch that was not faulty? The man reassured him that it would be a wash. Today when my husband picked up his car he was presented with a bill for 513.60. When my husband complained the Service Manager was brought in and my husband told him what he was told and the service manager said that they couldn't do that and made no attempt to try to make this issue right. My husband paid the bill and told the service manager that he was displeased and would not be bringing our car back here and the Service Manager's response was Sir you are more than able to take your car anywhere you would like. Evidently they don't care to foster goodwill or try to keep a customer here. We will NOT be bringing our car back to here. We are seriously displeased and will be taking our Sonata to Murdock, which I have heard wonderful things about. More