Ken Garff Hyundai Southtowne - Service Center

Car sat in service area for 8 days and had not even had diagnostic. Kept getting told maybe tomorrow. Moved to different dealership and 7 hours later it had diagnostic completed and was approved for full w diagnostic. Kept getting told maybe tomorrow. Moved to different dealership and 7 hours later it had diagnostic completed and was approved for full warranty replacement. Very unprofessional service agents. More

My lube oil, ture rotation went well. They finished the job early, or it seemed earlier than usual. They finished the job early, or it seemed earlier than usual. More

I had a horrible service experience with the Ken Garff Hyundai Southtowne Service Department. I brought my Hyundai Elantra in for routine oil change service, but my vehicle has been leaking oil ever since Hyundai Southtowne Service Department. I brought my Hyundai Elantra in for routine oil change service, but my vehicle has been leaking oil ever since. When I investigated, I found that oil is dripping from both the oil filter and oil pan drain plug. I tried tightening the oil filter slightly by hand, but it didn't resolve the issue. The drain pan plug had some sort of blue sealant all over it, and I am not sure if this is their way of getting around replacing the crush washer during oil changes or if there is something bigger going on. I looked up the torque spec on the drain pan plug and set my torque wrench to the higher end of the range to tighten the plug some more in the hopes of stopping the leak. However, my torque wrench clicked immediately, indicating that the plug was already tightened to the top end of the spec. Out of curiosity, I set the wrench 10 lbs greater than spec, and the wrench clicked immediately, indicating that the certified Hyundai service center is not following factory guidelines. I called the service center to schedule a warranty repair, but they said the soonest they could get me scheduled was almost a month out, which I find absurd since this is a service-related warranty issue. I indicated that I had already waited through their ridiculously long waiting period to get my vehicle in for service. The service center said they would escalate my concerns to the service manager and that he could hopefully get me in sooner. However, a week later, my car is still leaking oil from both locations, and I have received no word from the service manager. This kind of treatment is preposterous, considering that their website touts Ken Garff Hyundai Southtowne’s Service Department as the best place to service your vehicle. They claim to strive to provide the greatest service experience possible for their customers and that their Service Center in Sandy, UT, has superior auto repair and service for all makes and models of vehicles. They go on to claim that their highly qualified technicians are there to provide exceptional service in a timely manner and are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers. They challenge you to allow their staff to demonstrate their commitment to excellence. I accepted their challenge but did not receive the level of care that they touted. I suffer from back issues following an injury and surgery, and I try to avoid working under my vehicles due to this. However, when I can't get decent mechanical service and customer service from a certified dealer, I feel like I am left doing it myself to ensure that my vehicle is serviced correctly. Now, I have to purchase my own materials to service my vehicle correctly at home. This is going to be an expensive routine oil change, and I am sincerely frustrated More

I highly recommend Ken Garff Hyundai Southtowne for your auto maintenance. I have always trusted them to handle all the maintenance on my 2020 Hyundai Santa Fe. They are the best at all that they do! auto maintenance. I have always trusted them to handle all the maintenance on my 2020 Hyundai Santa Fe. They are the best at all that they do! More