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Ken Garff Hyundai Southtowne - Service Center
Sandy, UT
56 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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56 Reviews of Ken Garff Hyundai Southtowne - Service Center
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November 17, 2023
I received an oil change on Wednesday, and by Friday I had noticed a huge puddle of oil under my car. When I looked under the car the oil was dripping at a very fast pace. They first asked me if I could had noticed a huge puddle of oil under my car. When I looked under the car the oil was dripping at a very fast pace. They first asked me if I could drive it over to them so that they could take a look at it. I just laughed....The tow truck driver told me that he has picked up 4 to 5 cars in the last few days that were exactly in the same conduction. What an inconvenience. I have no car. I am a single person. How do they expect me to get back over to the dealership. An uber. This all should be on them. Obviously there is someone working in their service department that has no idea what he is doing. Figure it out guys. More
by Mchild
Employees Worked With
Helpful October 12, 2023
Terrible service department! Had one oil change on the Advantage Care prepaid deal ....made appointment and confirmed it that I had one left. Drive all the way to Draper after 2 Had one oil change on the Advantage Care prepaid deal ....made appointment and confirmed it that I had one left. Drive all the way to Draper after 2 weeks waiting, and was told it expired. Charged me $20 for tire rotation when I get free from my tire dealer. Left my car unlocked and didn't even back it in parking spot. Seat left at wrong settings. I'll NEVER go back there again. Absolutely terrible service! More
by boatmanslack
August 24, 2023
Such an easy experience. This is the third car we’ve bought from Dave Lacccoarce and it is always a pleasure doing business with him. This is the third car we’ve bought from Dave Lacccoarce and it is always a pleasure doing business with him. More
by MNMWELL
Verified CustomerEmployees Worked With
Dave Laccoarce
August 18, 2023
I have never owned a Hyundai so don’t know why I get this survey please remove me from your email list survey please remove me from your email list More
by GfRANDSEN
Employees Worked With
July 26, 2023
It was extremely hard to schedule an apt to get my car serviced, couldn't speak to a live service desk, and their link/app wouldnt allow you to click an appt date. 2 days later I finally got a live perso serviced, couldn't speak to a live service desk, and their link/app wouldnt allow you to click an appt date. 2 days later I finally got a live person to answer, whom had the strongest accent and couldn't speak english... but we figured how to make an apt (called it an oil change, cuz that's all he knew to schedule) they were 2 wks out. Mind ya my car wasn't drivable! Once my car got in (July 5th, 23) they insist on a diagnostic test ( with fee of $180) which I had already done & told them the codes that were missfiring. it took them 4 days to find out it needed new spark plugs & a 1 bad coil as well.. 760$ plus and 5 days later.. with no loaner car either. Very frustrating. More
by Driver 516
Employees Worked With
Service dept
July 06, 2023
Car sat in service area for 8 days and had not even had diagnostic. Kept getting told maybe tomorrow. Moved to different dealership and 7 hours later it had diagnostic completed and was approved for full w diagnostic. Kept getting told maybe tomorrow. Moved to different dealership and 7 hours later it had diagnostic completed and was approved for full warranty replacement. Very unprofessional service agents. More
by spudgirl12
Employees Worked With
Beth
July 03, 2023
This visit was so much better than my last visit. From start to finish my service advisor was awesome and explained everything. Very nice and pleasant to deal with. From start to finish my service advisor was awesome and explained everything. Very nice and pleasant to deal with. More
by Kashchik1973
Employees Worked With
Beth daly
