Ken Garff Hyundai Southtowne - Service Center

Took my car in for front rotor/brakes repair yesterday. Left car and went to work (appreciated the Uber they called for me to go to Trax station). Later got a call from service with estimate on brake job. Left car and went to work (appreciated the Uber they called for me to go to Trax station). Later got a call from service with estimate on brake job. Fine. Then said based on mileage, car needed transmission and brake fluid flushes, coolant flush and oil change, quoting me the price for each separate service. I hesitated to add more to the job. Service Advisor then said he could offer me a "package deal" for all services for $657. That was substantially less than the amount I was calculating in my head for all this stuff so I jumped at the deal. I asked my wife to pick up the car at the end of the day as I was working late. Imagine my shock when I got a notice that my credit card had been charged over $1,000! I called at 5:45 but, after being on hold for 10 minutes, was told no one was available in service department as they had all left for the day. Called again this morning and left detailed message. Advisor called back a few hours later. He claimed that the "package deal" was only for the fluid replacement jobs and did not include the rotors/brakes repair. This was definitely NOT made clear before I agreed to move forward. When the average person hears the term "package deal," he reasonably assumes it includes ALL services discussed, not just some of them. Advisor said he would have to talk with his manager (who is not working today) next Monday to see what could be done. I await the outcome and will adjust the number of stars in my review accordingly when we conclude this episode next week. More

Loved the new service department, and how they updated me throughout the service process by sending me video links showing me each step of the services being performed. Awesome! throughout the service process by sending me video links showing me each step of the services being performed. Awesome! More

I paid extra for their synthetic oil AdvantageCare and they used conventional oil. The guy claimed they don't even carry conventional oil in their shop. Really? I find it hard to believe. Then why did I they used conventional oil. The guy claimed they don't even carry conventional oil in their shop. Really? I find it hard to believe. Then why did I pay extra for synthetic oil? And it cleary says they used conventional oil on my paper! Their service is very shady. More

My blue link hasn’t worked in over a month. I have called snd left dozens of messages asking how to fix this. I have never gotten a call back. Don’t expect a call back unless it involves new charges. They wo snd left dozens of messages asking how to fix this. I have never gotten a call back. Don’t expect a call back unless it involves new charges. They won’t call back! I had to pick one person in order to leave this review. I picked someone in service only because it is a service related issue. I do not even know who to list as the person because literally NO ONE will call me back. More

Bought our Hyundai Sante Fe in 2017. Well 62k miles later the transmission had to be replaced. I have a sister in law with the same problem after 30k miles with hers. The ken Garff service guy Jay, was great the transmission had to be replaced. I have a sister in law with the same problem after 30k miles with hers. The ken Garff service guy Jay, was great to work with. Hyundai approved a refurbished tranny for the car but the problem we had was.... We had to pay $330 for diagnostic tests and tranny fluid change before the warranty kicked in. I thought when we bought the car and we received a 100,000 mile/10 year warranty was it meant you were covered on that warranty?...NOPE! you pay for testing before Hyundai decides that the faulty part was their fault. I put in a claim to get reimbursed and was told "we don't reimburse customers when they are given a wrong diagnosis". WHAT? now your telling me one of your service teams that work on Hyundai cars don't know what they are doing? Wow Hyundai through them under the bus. Buyer beware when you buy a new Hyundai with 100,000 mile/ 10 year warranty. More

I bought my car in April and noticed that there was three cracks in the windshield. I asked them if they would replace the windshield and I was told that it would take one to two weeks to fix and they would cracks in the windshield. I asked them if they would replace the windshield and I was told that it would take one to two weeks to fix and they would charge ME for it before I even bought the car. I was then reassured that those cracks were chipped and sealed and they wouldn’t cause me any issues even when it got cold. I woke up this morning to run some errands and started my car up and my heater was set to 73 to defrost my windshield as it snowed. As soon as I took off to drive I noticed that one of the cracks was spreading outward and across my entire windshield. I contacted the dealership and told them what had happened and who I worked with and they said they would get back to me. They left me a voicemail from the salesman saying that I hit something or had more rocks to hit my windshield (which I didn’t) and that there was no way that he could help me. He sounded irritated and was overall rude in his voicemail. I will never go back to this dealership nor will I tell my family or friends to go here. I should’ve read these reviews before purchasing at Ken Garff. More

Horrible service department Spring 2017 Review: I was nervous when this dealership went from Riverton to Ken Garff as I have had good experiences with Riverton but have not had a Spring 2017 Review: I was nervous when this dealership went from Riverton to Ken Garff as I have had good experiences with Riverton but have not had any with Garff for many years. The service here is horrible. I was charged for an A/C recharge before being told that is truly what I needed. When I asked why a new car needs an A/C recharge. I was told it wasn't likely without something else being wrong, and I was offered a refund by the service manager. This offer was immediately redacted (literally within a few sentences) by the same service manager who originally offered me a full refund. They ended up only giving me a small (10%) credit towards the A/C recharge. I was told that warranty work and a full refund could be covered if I just came in again for another checkup to find the "real" problem. Why this dealership is unable to accurately diagnose an A/C system in one visit is beyond me. Additionally, I was also told they couldn't give me anything in writing guaranteeing what they were verbally telling me. Absolutely deplorable service. I will NEVER buy a car from, or recommend, Ken Garff. I had a terrible experience 10 years ago on a previous car purchase and subsequent botched service attempts (on a brand new car), and the shady practices obviously remain the same today. Spring 2018 UPDATE: I brought my car in for the checkup to find the "real" problem a few months after my above experience (I had one last pre-paid oil change at Garff and didn't want to waste it). I specifically asked for another A/C check, and I was told there is nothing wrong with my A/C and the recharge did the trick. Fast forward six months to the first time I use A/C this year and it is 100% dead again. Firestone found a gigantic leak in the system and said it was impossible to miss if you even did a cursory check of the A/C system. The car is now out of the bumper to bumper warranty. Good job Garff, you screwed me out of hundreds of dollars on a simple A/C leak. You lied to my face on two separate visits (including lies by the service manager), refused to fix a broken A/C system under Hyundai warranty, and you created a customer who is telling everyone how terribly you run dealerships. More