Ken Garff Hyundai Southtowne - Service Center

Communication is non existent. Dropped off car for oil change, tire rotation, and transmission fluid flush at 10:30am with an appointment. I was told it would be "A couple hours". Dropped off car for oil change, tire rotation, and transmission fluid flush at 10:30am with an appointment. I was told it would be "A couple hours". 5 hours later, haven't heard a thing from them. No updates, no questions, no eta. I attempted to call them, and no one there ever answers their phone. This has been an issue every time I've had my phone in their shop. I get a text saying "Reply to this text if you need anything" to which I've never received a text or call response when attempting to do so, ever. I then try to call in, and the phone will ring for ages, get put on hold without ever hearing a person, ring more, eventually someone in Sales gets the call instead of Service and answers. I tell them I need to talk to Service and they transfer me back. Endless ringing and hold music, then someone else in sales or an operator picks up, rinse and repeat. I've never had someone from Service pick up the phone quickly or early, it always takes at least 30-45 minutes to get someone on the phone, then they have no idea what's going on and have to go find out. Every time I call, miraculously my car is "Just being finished up and will be ready in 30 minutes" despite being there all day. My car was finally ready for pickup SIX HOURS after the drop off, with an appointment for 3 simple things and an estimate of "a couple hours". I was told that id get a video with the inspection and info they had done, i did not. The receipt says they did an inspection but they did not provide it. To top it off, they didn't even rotate my tires. They cited "They couldn't find the lug nut key". The one that was on the center console, in plain site, 2 inches from the key they had no problem locating. What's worse is they never called me to ask about it. They just didn't do it. And they didn't TELL me they didn't do it, I only found out by reading the notes on the receipt. This dealership has no communication, never picks up the phone, and is deceptive. I only go here because my car is still under their warranty. This experience will likely prevent me from coming back unless I need warranty work done. More

Garrett is always the same. .amazing, thoughtful and extremely helpful. Love having him assist us! .amazing, thoughtful and extremely helpful. Love having him assist us! More

Terrible service! I have called them for three days and left messages and they never return them. I do not recommend them to anyone. There are other Hyundai dealership I have called them for three days and left messages and they never return them. I do not recommend them to anyone. There are other Hyundai dealerships in town Southtown is the very worst!!? More