Ken Garff Kia Avondale

I recently traded in my vehicle, after I drive away from the dealership they stopped caring. I have had my old credit union calling due to not receiving a payment. I called the dealership multiple times to the dealership they stopped caring. I have had my old credit union calling due to not receiving a payment. I called the dealership multiple times to be given the run around. I talked to two people they never called me back. I had to physically go in in order to find out why my previous car has not been paid. More

My lender wouldn’t approve it, because they over charge their cars. Gave them a cash deposit on a Wednesday, I was told they couldn’t issue me a refund check until the following Tuesday. Bad business ethic their cars. Gave them a cash deposit on a Wednesday, I was told they couldn’t issue me a refund check until the following Tuesday. Bad business ethics all around. More

Our experience with this dealership was extremely disappointing. While we were helped promptly upon arrival, the professionalism ended there. The car we purchased clearly hadn’t been properly inspect disappointing. While we were helped promptly upon arrival, the professionalism ended there. The car we purchased clearly hadn’t been properly inspected prior to delivery. Within the same week, we had to return twice — once for unresolved air conditioning issues that should have been addressed before the vehicle was released. The dealership also added nearly $2,000 in non-negotiable add-ons: $599 for window tint, $399 for door guards, and $995 for a tracking app we didn’t want or need. We were told none of these could be removed, even though the door guards weren’t even installed on the car to begin with. When we questioned the salesperson, they claimed the charge was removed, but our financing paperwork still reflected it. Completely misleading. To make matters worse, we asked for an alignment and tire balancing to be checked before delivery. We were told everything was taken care of, but once we were on the road, the car still pulled to one side and the tires shook at highway speeds. Now we have to spend our own money to get it fixed properly elsewhere. This dealership is disorganized, dishonest, and lacks transparency. The sales staff was unhelpful and evasive when we brought up concerns. I would strongly caution anyone against doing business here. More

They had my car for a week before I picked it up. The PPF I didn’t want was peeling and was told I’d be fixed, it hasn’t been. The tow hook cover was broken and was told it would be replaced, it wasn The PPF I didn’t want was peeling and was told I’d be fixed, it hasn’t been. The tow hook cover was broken and was told it would be replaced, it wasn't. These things should have been fixed before I picked up my car. I wanted the Ken Garff advertisement decal removed. I was told I’d be contacted regarding fixing these issues, and I haven t been. I’ve called and emailed and got one response that was never followed up on, only after my calls and 2nd email was I responded to and that was telling me I had to wait longer!!Is this the way you do business?! Once you make the sale you just don’t give a crap anymore!! My loan on my trade in still hasn’t been payed off and now I’m getting calls about it!! These people simply don't care at all!! More

Took car in for service. Told the desk I was there. They said somebody would be out shortly. Waited 30 minutes. No one came out. Asked if my car was done. Hadn't started Told the desk I was there. They said somebody would be out shortly. Waited 30 minutes. No one came out. Asked if my car was done. Hadn't started yet. Ran out of time and left. More