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Ken Garff Kia Avondale
Avondale, AZ
384 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 384 reviews
June 24, 2026
A big than you Mark Cronk for your attention to detail and your exceptional customer service . You keep me updated on progress with a report and pictures. It may be part of Kia’s service but with I feel l and your exceptional customer service . You keep me updated on progress with a report and pictures. It may be part of Kia’s service but with I feel like an individual and not just a work order . Excellent staff is what keeps a company in business and you deserve a raise and 5 stars ⭐️ ⭐️⭐️⭐️⭐️ More
by JRJ
Employees Worked With
Mark Cronk
June 22, 2026
The service department is so helpful. They kept me apprised of the status of my vehicle at every step. I have full confidence in them! They kept me apprised of the status of my vehicle at every step. I have full confidence in them! More
by lizjenkins88
Employees Worked With
Brian Simon
June 20, 2026
They Failed to check make sure work done right 1st time on repair to leaking windshield wiper tank. They did not check to see they squirt. Then had BIG problem just to have them check to clear lines or fin on repair to leaking windshield wiper tank. They did not check to see they squirt. Then had BIG problem just to have them check to clear lines or finish the job I paid $300 for the first time. manager Nicholas question why we waited so long to bring car back and stated he could not believe HIS GUYS did not check when I was there first time. He insinuated that the windshield wipers stopped working after my Visit! I insisted to Nicholas that they never worked after car repair was supposedly fixed first time. He said he could not confirm that to be so nd I told he could be sure of it because I told him so and I am not a liar! They kept my car overnight without notice which caused a HUGE INCONVENIENCE the next day! Upon pickup of car again it was a hassle to just pay and get car back. Last word after all this, no discounts given or offered for AC check refill work done or offers to discount engine mounts I told Nick I need repaired and after having car 2 days they did not even wash the car but, left it in their yard. Never again will I return to any Ken Garff dealership wherever they are located! This dealer in Avondale is soiling the memory of Ken Garff shame shame shame More
by Kbme38
Employees Worked With
Nicholas manager
June 19, 2026
They lied about what was wrong about my car to force me to pay diagnostic fee. I took it in for a 2ns opinion at another dealership and they confirmed it was a lie to pay diagnostic fee. I took it in for a 2ns opinion at another dealership and they confirmed it was a lie More
by Christopherpadua
Employees Worked With
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