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Ken Garff Kia Avondale
Avondale, AZ
220 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 220 reviews
November 15, 2012
Mike was excellent to deal with. He's friendly, helpful and made the car buying experience fun. I have recommended him to others and he did a great job for them as well. I wouldn't hesitate to buy from h and made the car buying experience fun. I have recommended him to others and he did a great job for them as well. I wouldn't hesitate to buy from him again. More
by BarbaraHicks
Employees Worked With
Mike Bergesson
November 13, 2012
In 40 years of buying cars for myself and my children I have never dealt with such an honest dealership; whose staff, including the owner, Hector Salazar, went out of their way to deliver satisfaction afte have never dealt with such an honest dealership; whose staff, including the owner, Hector Salazar, went out of their way to deliver satisfaction after the deal. Mr. Salazar's promise to contact him directly if I had any problems was truly a promise that was carried out. It was also a promise that focused only on my satisfation without any consideration on their part of how much it would cost them. Not once, during the after sale period did I ever feel that anyone at the dealership wanted me to pull my wallet out. Not only did they did they gladly take care of things to my satisfation, they exceeded any of what I thought would be a reasonable and even did so at cost to themselves. The only thing I can think to compare their actions to would be Marine Corps officers or medieval knights who were bound to promises until what they promised was accomplished, regardless of the time required or costs incurred. If you want a fair deal on a new or used car, and live in Maricopa county this is the dealership you should be doing business with. Never dealt with such a great bunch of people. And, finally, in my widest imaginings did I ever think that I would be moved to say any of this stuff. More
by gfrankpotts
Employees Worked With
Hector Salazar, Tom Reilly, David Minjarez
November 05, 2012
Salazar Kia was the friendliest dealership my husband and I have ever dealt with. The sales associates were not pushy at all and the atmosphere that Salazr Kia has created makes me want to come back for all I have ever dealt with. The sales associates were not pushy at all and the atmosphere that Salazr Kia has created makes me want to come back for all my car purchases and maintenance needs. The staff was also very helpful when my husband had a little accident in the parking lot. Other dealerships would have ignored us, but the associates we worked with made us feel like they actually cared about our happiness. Thanks again guys!! More
by lgalindo227
Employees Worked With
Stuart Hilfer, Chris Johnson, Tyler Messick
October 16, 2012
We had a wonderful experience at all points of contact with the staff. Our sales associate David Minjarez was knowledgeable and helped us to consider a vehicle that we had not considered. We loved his sug with the staff. Our sales associate David Minjarez was knowledgeable and helped us to consider a vehicle that we had not considered. We loved his suggestion and bought the vehicle! The sales manager Bob Acord was helpful to keep us at the price point that we needed. In finance Robert Traslavina made the process so smooth and easy. We love our new Kia Forte and could not be happier. Salazar Kia has a great team and we felt very taken care of. We will be sure to send our friends and family to this great dealership! More
by douglashome
Employees Worked With
Bob Acord, David Minjarez
October 08, 2012
I went online after hours on a Sunday - got instant assistance and great timely follow-up the next morning at 8am when promised. Drove right down Monday morning and within 2 hours drove away with the assistance and great timely follow-up the next morning at 8am when promised. Drove right down Monday morning and within 2 hours drove away with the perfect car for me - thanks David Erickson for your friendliness and professionalism. It was so worth the drive to Avondale! More
by HappyKamper
Employees Worked With
David Erickson
October 05, 2012
I went to the dealer ship originally to get my KIA Sorento fixed. I ended up purchasing the KIA Optima EX and my mom purchased the KIA Optima SX. It was a great day spent at the dealer ship. Bob made Sorento fixed. I ended up purchasing the KIA Optima EX and my mom purchased the KIA Optima SX. It was a great day spent at the dealer ship. Bob made sure that we got the cars we wanted and at the price that was affordable. He took very good care of us and made sure we were taken care of. There were no issues that day and we left very satisfied customers. We definitely will be using KIA Salazar again! More
by chelseahamilton
Employees Worked With
Bob Acord, Bob Acord, Bud Coyner
September 21, 2012
Great experience. I hate the whole car buying process, or least I used to. This was a painless experience and I was treated fairly, and professionally. Great job Stuart! or least I used to. This was a painless experience and I was treated fairly, and professionally. Great job Stuart! More
by MShawn62
Employees Worked With
Stuart Hilfer
August 28, 2012
We first purchased a Kia Sedona a year ago and Mike and Tyler were AMAZING. Our credit was not the best they still helped us walk away with the van we wanted at the price we needed. This dealership goes ab Tyler were AMAZING. Our credit was not the best they still helped us walk away with the van we wanted at the price we needed. This dealership goes above and beyond any other dealership I have dealt with in the past. So last month we decided we wanted a newer vehicle, so we went back and saw Mike and Tyler again. And again these two went above and beyond. I would recommend this dealership and especially Mike and Tyler to anyone that is looking for a new or used vehicle. The service department is even honest and extremely fair. We wanted to put roof racks on our newer vehicle after getting prices and talking to other after market vendors we decided for the price we would rather KIA Salazar do it. Jim let us know that our vehicle was not rated for racks and would not recommended. Jim is an honest man and a great part of KIA Salazar. This team is top notch!!! Thank you for all that you have done for our family Mike, Tyler and Jim!!!! Alex and Angi Aguilar More
by zacersmom
Employees Worked With
Mike Bergesson, Tyler Messick
August 19, 2012
I went in on Saturday 08/11/12 to purchase a new car. I first dealt wirh Marcos (a new salesman) and then his trainer Saul. We looked at the Kia Sportage first, but then decided on getting a Sorento. We te first dealt wirh Marcos (a new salesman) and then his trainer Saul. We looked at the Kia Sportage first, but then decided on getting a Sorento. We test drove 2 different vehicles (1 EX new and 1 SX used). We let Marcos know what options we were looking for and the price we wanted to pay per month. He then partnered with Bob (Manager) to talk price. This was late in the evening at this point, so we agreed to come back the next morning and give Bob time to locate a vehicle that matched our needs (he assured us he would make it happen). The next day, we were told there was not exact match and it now seemed there was some confusion with what options came with what trim (LX, EX, SX) and what trim we had asked for. Bob came back with some numbers on what ended up was a few different vehicles. They showed us the price printout with all terms and rates and we went back and forth a few times on price. What became really confusing is every time the Bob or Saul (who now got involved as well), came back to the table, the "trim" on the car was different as well as the sale price. So now with 3 people involved with us, it got very confusing as to what vehicle we were actually talking about and it was clear the 3 of them were not on the same page. It felt a bit like a bait and switch with everyone calling it a misunderstanding. So after several hours at the dealership and my fiance now in tears, we ended up purchasing a vehicle that did not match exactly what we were looking for, at a price that seemed like an OK deal at the time, but was confusing and a bit shady. The only reason we went ahead with the purchase is that I needed to get a new car by Monday so I could get to work, as the one I traded in was non-functional. Now, just 3 days after purchase (Tuesday), I went back to the dealership because the car was not driving straight. The service guys took a look at it and said it needed a wheel alignment probabaly (I wish I had noticed during the test drive). In addition, I also had to make an appointment to repair the physical damage to the car that was already on it from the lot (cracked window bezel, which was not notied until final inspection before we left). Also, since it was missing a 2nd set of keys, that had to get ordered (Saul forgot do so the day we bought the car, so he ended up ordering it on Tuesday when I went in, without even acknowleding he screwed up). So this comning Wednesday, Salazar Kia wil have my brand NEW car ALL day to accomplish repairs/service that it should NOT need and I have to take time out of my day to take care of this. I feel like I had a really bad experience and want to give the car back and get one from somewhere else with the things I wanted in it. No one really seemed sorry that my new car was screwed up day ONE and I'm not satified. I want MR. Salazar to speak to me in person and explain why my new car is not working correctly and why I paid the price of a new car for one that was damaged and needed service. I will NEVER reccomend anyone to this dealership. More
by Rob.Botta
Employees Worked With
Saul Ramirez (Sales Consult), Marcos Acosta (Sales Consult), Bob (Sales Manager)
August 07, 2012
I bought a 2012 new Kia Optima from Salazar Kia last I bought a 2012 new Kia Optima from Salazar Kia last month…. My choice was between this car and another similar car but different dealer. I decided t I bought a 2012 new Kia Optima from Salazar Kia last month…. My choice was between this car and another similar car but different dealer. I decided to go with Salazar Kia because I thought they had great customer service. However since signing on the dotted line I believe I have made the wrong choice, I don't feel you're a “valued customer” after that signature. My first complaint is when I bought my car it was dirty, even after they claimed to spend the 2 hours cleaning it while I waited. There was sticky stuff on my seats and smug marks in many places. For a new car I did not expect this however I was in a rush so asked to have it detailed at a later date. My driver seat belt was sticking, they told me “its new, it needs to be broken in” really!? Never heard of that but agreed to drive it and see what happened. Of course on a Friday afternoon my seat belt would no longer lock, after calling Kia I was told it would be in by Tuesday morning. So my week old new car was lacking safety and they brushed it off. When Tuesday came I still heard nothing from them so I began to call the sales, I was told on 4 different occasions “the parts department is with other customers call back” after the fourth time that was annoying... why can't I leave a message and have them call me back? Finally I explained to her this was the fourth time calling and I needed to speak with someone, she took my name and number but I never heard back from them. I had to call again Thursday morning and basically tell her I was not hanging up until I spoke with someone. I spoke with the parts department and had to argue with them that I had ordered the seat belt the previous week because according to him they had no record of this!? All while being transferred back and forth between parts and service departments. Finally…. I was able to bring my car in to have the seat belt fixed and at that point yes they did get the job done in a timely manner. As for my detail I was owed, they had my car in to have a spoiler added that was part of the purchase, I was told my detail would be done at that time. I dropped my car off at 7:30 am it was suppose to be done by noon instead I got a call around 1pm that if I wanted my detail done it would be awhile longer. I agreed to this so about 3pm my car was finished I was told, When I picked my car up the spoiler was nicely done however the car was filthy..Worse condition than what I left it in. The person driving my car to service it left his trash in my side door and a quarter of a tank of gas gone, when I'm getting 31 MPG I'd like to know where this service place was!? Really Salazar Kia!? So I've had to take 2 days off work due to their "great service" Bottom line I think their service is only great until you buy; now I'm stuck with them! Ugh… never again will I buy from them nor will I recommend them to anyone! More
by mrs.flot
Employees Worked With
Operator and parts/service department
