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Ken Garff Kia Avondale
Avondale, AZ
420 Reviews
You might expect a car company’s top priority to be cars, but not at Ken Garff Kia Avondale. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 420 reviews
June 16, 2026
This dealership was so amazing in getting us the best deal, allowing us to leave same day with a car. A huge thank you to John for taking care of us the whole way!! deal, allowing us to leave same day with a car. A huge thank you to John for taking care of us the whole way!! More
by kayla.marie26
Employees Worked With
John
June 16, 2026
Cecilia was very nice and kept me updated. Excellent customer service from her! I was bummed the car wash was down, but that happens so no worries.. I was confused on why on the multi point in Excellent customer service from her! I was bummed the car wash was down, but that happens so no worries.. I was confused on why on the multi point inspection that my tires were lower than they should be, but that they did not fill them up to the proper PSI. What’s the point of the multi point inspection if they aren’t going to do anything about it? Upon leaving the dealership, they were reading 29-31 between my four tires and they should be at least 35. More
by Jzt4Kickz247
Employees Worked With
Cecilia
June 15, 2026
Always great service I wouldn't have it any other way. Thank you for taking time to treat customers decently, it shows in the way you speak and treat people that goes a long way. Thank you for taking time to treat customers decently, it shows in the way you speak and treat people that goes a long way. More
by Castillo.138
Employees Worked With
Mark
June 14, 2026
Alex was very easy to work with. He anticipated our kids attention span and didn’t waste time witb a bunch of back and forth. Got us out before the kids started getting too bored He anticipated our kids attention span and didn’t waste time witb a bunch of back and forth. Got us out before the kids started getting too bored More
by bpetree
Employees Worked With
Alex
June 13, 2026
I am extremely disappointed with the service department’s handling of a simple request for documentation regarding a previous engine replacement on my Kia. After waiting nearly three weeks, I was finally handling of a simple request for documentation regarding a previous engine replacement on my Kia. After waiting nearly three weeks, I was finally provided a Carfax report that did not even show the engine replacement I was trying to verify. Throughout this process, I was repeatedly told that I needed to come into the dealership to obtain information, only to find out that the information still wasn’t available. To make matters worse, because the dealership has changed ownership, I am now being told that the records cannot be accessed until sometime next week. This is information that should have been communicated upfront rather than after weeks of delays and wasted time. Communication from the service department has been extremely poor. Calls frequently go unanswered, messages are not returned, and getting a straightforward answer has been nearly impossible. As a customer, I should not have to spend weeks chasing down basic information about a major repair that was performed on my vehicle. An engine replacement is a significant repair, and the lack of accessible records, follow up, and accountability is unacceptable. The entire experience has been frustrating, time consuming, and far below the level of customer service I expected from a Kia dealership. I have already filed a complaint with Kia corporate regarding this matter and hope future customers receive better communication and support than I did. More
by Matthew
Employees Worked With
Service Department
June 13, 2026
I had an urgent matter late in the day and was not sure I could make it there in time. They took me in and handled the situation as though I were their most important customer. Customer service at it's best could make it there in time. They took me in and handled the situation as though I were their most important customer. Customer service at it's best! More
by Dbgardnerdb
Employees Worked With
Paul
