Ken Garff Kia Avondale

My husband got immediate help one day. I was given the run around when I asked for help. Very not customer service! I was given the run around when I asked for help. Very not customer service! More

I had brought my new car in to get detailed, because when I actually took it home after purchasing, the person who details was unavailable. The gentleman simply washed it, I asked them again to detail it and I actually took it home after purchasing, the person who details was unavailable. The gentleman simply washed it, I asked them again to detail it and he vacuumed it, sprayed interior cleaner and was done. It was not wiped down, there were dirty fingerprints, interior spay all over EVERY single window. Ilif this is the type of service I can expect after purchasing a brand new car, I will take my business elsewhere for service and any future purchases. It was a waste of time. In fact when I got home I had to detail it myself and clean the spray off every window. There was plastic that wasn't removed... I was so disappointed in the service. More

This dealership can't sell cars. Their service department doesn't honor/ respect manufacturer warranties and they do not care/tend for your car when they leave it in their back lot w Their service department doesn't honor/ respect manufacturer warranties and they do not care/tend for your car when they leave it in their back lot waiting for service. Their GM Cameron Wells has to personally advertise on their social media because of how poor this dealership is with helping real/non bot customers/ reviews. More

Took car in for service. Told the desk I was there. They said somebody would be out shortly. Waited 30 minutes. No one came out. Asked if my car was done. Hadn't started Told the desk I was there. They said somebody would be out shortly. Waited 30 minutes. No one came out. Asked if my car was done. Hadn't started yet. Ran out of time and left. More

Not satisfied, went in to get my side door trim replaced, I was told the part to replace had come in and made an appoint at 9am dropped my car off and was not told the wrong part was ordered till 3pm. Mind y I was told the part to replace had come in and made an appoint at 9am dropped my car off and was not told the wrong part was ordered till 3pm. Mind you my part was on "back order" from February, I had to call to see if the part was in and that is where I was told yes but just made me waste my time coming in and leaving my car. Now, I still haven't heard anything about the right part coming in and now it May. Very poor customer service and communication. More

I bought a brand new car from this dealership and after 2 1/2 weeks it won't work. OK, fine I've given them a chance to fix it. However after waiting for 2 days for it to be towed ( excuse after excuse) they 1/2 weeks it won't work. OK, fine I've given them a chance to fix it. However after waiting for 2 days for it to be towed ( excuse after excuse) they have had my car for 2 day and I have not recieved 1 phone call to let me know what's going on. To keep me updated, nothing. I have reached out numerous times and not 1 person will get back to me. At this point I don't even know if the tow truck brought it in. I have a brand new car that is basically a broken pile of metal and a dealership that won't respond to me! More

Bought my sorento in 2017 and at the time it was Rodeo Kia and it was a excellent dealer. Now everything has changed since Ken Graff took it o ever. Took my car iin before 9:00 am, 9:15 am for new mo Kia and it was a excellent dealer. Now everything has changed since Ken Graff took it o ever. Took my car iin before 9:00 am, 9:15 am for new motor mounts appointment. They said the car will be done by 3:00pm, Tried to get a shuttle ride home , 2 people said they didn't take people home . 3 rd person said have to live under 5 miles away. I get a call at 4 pm saying they are waiting for a call from the warranty people , the car was there overnight , at 10 am on the next day 9/18/24 Maritza called and said warranty went through and the car will ready at 3:30 pm . waiting for the ride and they didn't show up til 5pm. This dealership has a communication problem. The scheduling needs to be fixed. L. Mills More