Ken Garff Kia Bell Road

Very difficult to speak to Nicole in Cancelation dept. I just want my GAP refund check that is due me. I just want my GAP refund check that is due me. More

Deceptive pricing, poor customer service Bought car I then- at signing learned miles, then coop in windshield, and 2 missing parts Asked to cancel service agreements- they became upset and made me very then- at signing learned miles, then coop in windshield, and 2 missing parts Asked to cancel service agreements- they became upset and made me very frustrated- ended up asking me to leave I am awaiting parts- windshield repair and which agreement’s canceled More

1 star Not transparent with prices, when you are ready to buy the vehicle, marking them up $10k for their greed. Then will not stick by their vehicles after you drive them off the lot, will not help you w to buy the vehicle, marking them up $10k for their greed. Then will not stick by their vehicles after you drive them off the lot, will not help you with warranty claims and the rudest sales manager I have ever come across. I had an issue where it more than likely is faulty parts or something not completed at the factory. He berated me in the parking lot in front of my family, that it was damage done by an impact, mind you there is ZERO damage, not the smallest scuff. The issue was a bumper panel that is loose and is most likely a broken bumper clip inside the bumper and 3 rivets missing in the wheel well cover. He claims that there was a large enough impact that it broke the bumper clip and popped out the 3 wheel well rivets flawlessly, without ANY external damage. Would not even consider that it is faulty, would not submit a warranty claim for The manufacturer to decide. This is the second issue I had with them trying to get them to do a warranty claim. I dont have enough room here to describe that one, but ultimately ended up with me having to contact the manufacturer for them to call the dealership and make them address it. Absolutely terrible customer service, no such thing as a customer to them, they only want their $ and can care less about sticking by their sale. Disgusting service! More

I spoke to a sale person at the dealership. I asked what was the price of a specific Telluride. I gave me the MSRP. I explained that I would be flying out in a week to purchase. I purchased a p I asked what was the price of a specific Telluride. I gave me the MSRP. I explained that I would be flying out in a week to purchase. I purchased a plane ticket and called to confirm a time. At this point in the conversation I asked again about the price and he said that it did not include the $9995 dealer markup. I was polite and explained the he did not mention this in our last call, already purchased a ticket and would be cancelling. He said he would do what he could. He called me back the next day and said the Head of Sales approved a $6000 discount for the mistake. HARD PASS and thank you. More

$10,000 dealer markup on the Sportage makes anyone buying from this place look like a complete idiot. There are plenty of good alternatives to this vehicle and plenty of other dealers. Just walk away. Tha from this place look like a complete idiot. There are plenty of good alternatives to this vehicle and plenty of other dealers. Just walk away. That's exactly what we did. More