Ken Garff Kia Bell Road

Bought my Kia Soul here 2 years ago and have been bringing it here for it's regular service maintenance because the level of service at this shop impresses me every time i go there. I'm always greete bringing it here for it's regular service maintenance because the level of service at this shop impresses me every time i go there. I'm always greeted by name and promptly, car is ready when they say it will be and it's never a hassle, getting in and out of there is pleasantly easy. Thanks Jason for all you do! More

Paul was extremely helpful and super nice. Got us the car of our dreams at a great price for the market today Got us the car of our dreams at a great price for the market today More

I went in on May 15 to purchase a Kia Rio. I was met by Wally in the lot and he asked me a few questions. He said he didn't have much but showed me one that was recently purchased. We went ins I was met by Wally in the lot and he asked me a few questions. He said he didn't have much but showed me one that was recently purchased. We went inside to run the numbers. I had a screen shot of what was on their website. He came back with....We can't honor that screen shot because there are all kinds of other stuff that need to be added on. I have to pay $1000 just because he had no cars and $1550 for freight to get the car there. By the time he got done with all the add on's, I said no thank you and left. I went to another dealership that day and did purchase a 2022 Kia Rio. I know now just by talking to the 2nd dealership, that Wally was double dipping me and that he used the lowest credit score as well just to get more money out of me. Not cool. I highly suggest not coming to this dealership. And Wally.....Earnhardt Kia Peoria said hi and thank you for the sale!!!!!! More

Do not trust them. I inquired about 2 vehicles on their website. I get a call from a salesman named Henry who says they have a different model available, or a preowne I inquired about 2 vehicles on their website. I get a call from a salesman named Henry who says they have a different model available, or a preowned available. He said the 2 I was asking about are not available. Come to find out the next morning the story changes and the 2 I'm interested are going to be available. So I feel like he tried to pull a bait and switch right out the gate. They tried to push me to come down to the dealership, but their location is not convenient from where I live, so I asked for an idea of a price so I could decide if it would worth it to come down and make a deal. So via phone, he gives me an outrageous out the door price to which I said it was way beyond other dealer offers. He said he could take off things like the service agreement/warranties. I never asked for those things to be included in the first place, so he was trying to roll those into the price which seemed deceptive. I told him what price I was looking for based on another offer that I had, he puts me on hold, comes back and says "good news, we can beat that price" so we agreed to a price just slightly less. I set up an appointment to come in today, but called first to make sure we are still talking about the same vehicle stock #, and confirm that it is still available. He referenced the price we discussed the day prior, and says I can make a refundable deposit via phone. I said great, and that I would call him back to likely do that. He calls me back 5 minutes later to say his manager wrote down a different price, one that was $1K higher. I said that does not work for me. Henry says he would see what he could do, calls me back, says that it is the $1K higher price, and they are already "taking a loss on the vehicle" which I do not believe for a second as they are charging over MSRP as it is. Total waste of time. More

Brought my car in for a recall and they tried to say something else was wrong with it which was going to cost me $650 to fix. It did not need this. They also kept my car for I think it was 2 days. I wil something else was wrong with it which was going to cost me $650 to fix. It did not need this. They also kept my car for I think it was 2 days. I will never take my Kia there again More

My salesman, Paul, was simply amazing from the first time contacting. He made me feel very comfortable treating in my vehicle all from home. There was no hassle he was fast with the paperwork I told him what contacting. He made me feel very comfortable treating in my vehicle all from home. There was no hassle he was fast with the paperwork I told him what I wanted and he delivered. I have had several cars and always dreaded dealerships. He changed my mind on all that! Thank you Paul for all your hard work and attention to all the details I wanted!!! More

I can’t even begin to explain how much I am thankful for James. My car was stolen and James has been helping me deal with my insurance company to get my car repaired. I’ve been planning on getting a new car James. My car was stolen and James has been helping me deal with my insurance company to get my car repaired. I’ve been planning on getting a new car and wasn’t planning on getting another Kia, but because of James’s exceptional knowledge and customer service I will be. He really goes the extra mile for his customers. Words can’t express how thankful I am for everything he has done for me thus far. More

My service department guy is James. He was great, very pleasant, knowledgeable & he really went that extra mile. pleasant, knowledgeable & he really went that extra mile. More

The work done was quickly, and hopefully good quality. But after leaving, I noted the window sticker gave a 5000 mile/6 month oil change interval. KIA, in their owners manual, TO COMPLY WITH THEIR WARRA But after leaving, I noted the window sticker gave a 5000 mile/6 month oil change interval. KIA, in their owners manual, TO COMPLY WITH THEIR WARRANTY, recommends a 7500 mile/12 month interval. I called and pointed this out to the service adviser. He didn't know what the Kia recommendations were. And he tried making other invalid lame excuses. I will rely on Kias knowledge of their car rather than some sketchy half-baked service person. What this does is double the oil change service business the dealership does. AND it costs the vehicle owner twice as much. READ THE OWNERS MANUAL AND KNOW THE RECOMMENDED INTERVALS. Don't fall for the scam from this dealership. I won't be back. I like the car bought elsewhere. Note that Garff is a new owner of this dealership and the vast majority of reviews are likely for the former owner Earnhardt. Later in the day after I returned another person from the dealership called trying to persuade me and offering a new sticker. I declined -- they are schmucks. More

Brought in for warranty repairs , purchased at this location, but ownership has changed. Fortunate that all of the great people in service stayed on with the new ownership. Great & quick service at t location, but ownership has changed. Fortunate that all of the great people in service stayed on with the new ownership. Great & quick service at this dealership More