Ken Garff Kia Bell Road

Probably last time buying from this dealership We just got a very nice looking Telluride S 2020 on a lease, after signing the lease on Sunday (3-17-2019) I jumped on their website and estimated th We just got a very nice looking Telluride S 2020 on a lease, after signing the lease on Sunday (3-17-2019) I jumped on their website and estimated the payments for a lease on the same car which it's showing 100 dollars less difference(both before taxes). The next day I went back to the dealership and approached to the salesperson(Vincent) and he just started acting offended yelling and "I told you its the best deal you could get !! " repeating it over and over making even people on the side feel awkward and the other representatives took their customers to their offices "for more private conversation". I asked to speak with Sales Manager and he came by and started explaining with details and calmness when I showed him the print out from internet deal that I found he mentioned that the car value was not the one showing in the website (35K) but the one I got was 37.1K, then added the fees (another 3K) made all the numbers match to the 445 payment (of course it did). Also, they took out the floor mats when they washed the car prior to delivery but Todd was kind enough to fix this for us. You might wonder why I didn't check the numbers and did my research prior to heading out there and I agree it was a stupid move but since I got an Optima EX for a really nice deal 2 years ago I thought of them as trustworthy. I guess my advice to you it's to as always do your homework prior to sit down and start negotiating, always, doesn't matter if you deal with them before. More

Excellent experience at Earnhardt KIA After our last experiences with dealerships - I did not want to purchase my next car at a dealership. I had a list of about 5 cars that I was consider After our last experiences with dealerships - I did not want to purchase my next car at a dealership. I had a list of about 5 cars that I was considering for my next purchase. I went to Earnhardt Kia to test drive and Todd was so great. I let him know up front that this was just for research and I was not ready to purchase a car. He didn't pressure and just talked to us about the car. We took his card and left. After we decided to buy the car- I still wasn't sure about buying from a dealership. However - I could not locate the car (with the year and mileage) that I wanted other than at a dealership. I contacted Todd and he made the process so easy. We basically just had to come in and sign the finance paperwork. While we were waiting for the finance manager- he introduced us to the service team and went over all of the features of our new car. The process was so incredibly easy that I have changed my opinion on buying from a dealership. Thank you Earnhardt Kia and Todd! More

Great experience at Earnhardt Kia It was a pleasure dealing with Scott Feichtinger at Earnhardt Kia where I purchased my 2019 Kia Soul. I told Scott what I wanted, and there was no pr It was a pleasure dealing with Scott Feichtinger at Earnhardt Kia where I purchased my 2019 Kia Soul. I told Scott what I wanted, and there was no pressure to add additional features. I was impressed by how easily and quickly the whole process to buy a new car went. I am looking forward to using the Service Department at Earnhardt Kia. More

Excellent Service Went to the dealership and met with my service advisor Ed Jones. My problem was the fuel door would not open. He had his tech show me how to manuall Went to the dealership and met with my service advisor Ed Jones. My problem was the fuel door would not open. He had his tech show me how to manually open the door so I could get fuel. Made an appointment to have the van diagnosed and have some warranty work done. After the inspection it was found that two parts were failing which they did not have and have to order them. They put the van back together and ordered the parts. When reassembled on of the problems disappeared the second remained so made appointment to have the still failing part replaced. During this time my service advisor kept me informed until the job was complete. The job was done without any problems and I am currently using the vehicle. Great Job Service department. More

Excellent service department I’ve dealt with several service advisors at Earnhardt Kia and they are all great. Their communication is prompt, in plain English, and professional (b I’ve dealt with several service advisors at Earnhardt Kia and they are all great. Their communication is prompt, in plain English, and professional (but friendly). More

Excellent customer service They got me into a brand new vehicle with my situation an the situation of my trade in when nowhere else couldn’t , thank you They got me into a brand new vehicle with my situation an the situation of my trade in when nowhere else couldn’t , thank you More

Hurry up The salesman didn’t show me all the features on the vehicle and didn’t take time in showing me all the vehicles. I won’t use him again! The salesman didn’t show me all the features on the vehicle and didn’t take time in showing me all the vehicles. I won’t use him again! More

Service Wonderful helpful staff with great follow through on any issue. Ed Jones is an absolutely fantastic service coordinator. Service is always done right Wonderful helpful staff with great follow through on any issue. Ed Jones is an absolutely fantastic service coordinator. Service is always done right and on time. More

Great Dealership and Great team Ron Monaco was my salesperson and he took great care of me. We test drove my car and then got the deal done. He utilized both of our time well and the Ron Monaco was my salesperson and he took great care of me. We test drove my car and then got the deal done. He utilized both of our time well and the deal was what I needed and wanted. It was a quick transaction and i drove home in my new red Kia. Call Ron, he will take great care of you. More

Car Service Great service and having a personal service rep every time makes service very easy. Professional service, drop off and pick up service while the car Great service and having a personal service rep every time makes service very easy. Professional service, drop off and pick up service while the car is at that the dealership and excellent waiting room with coffee, snacks and internet service. More