Ken Garff Kia Bell Road

This was the third vehicle I've purchased from an Earnhardt dealership, and second from Earnhardt Kia. I am very impressed with the atmosphere and attitude of sales people. I have always been treated Earnhardt dealership, and second from Earnhardt Kia. I am very impressed with the atmosphere and attitude of sales people. I have always been treated fairly and like a member of the family. Their service department is great as well, they are always very fast and accommodating. More

Went to my Kia dealer to have a TSB or technical service bulletin (ECM 132 update) done to help me with some of the issues I've had with the car. I scheduled the service appt. 4 days earlier, then called m bulletin (ECM 132 update) done to help me with some of the issues I've had with the car. I scheduled the service appt. 4 days earlier, then called my service advisor the day prior and left her a voicemail about the next day's appt. I specifically asked if the service dept. would do the update for me, and to call me if they couldn't, as I had to arrange some changes to my work schedule and I did not want to waste either my time of theirs if they couldn't. Also it was a 45 mi. trip to them roundtrip. She called me back within an hour and told me "yes", they could do the update, so I told her I'd see her the next day. I arrived at the service dept. about 30 min. early. She came out of her office to greet me and immediately and bluntly told me that I would have to pay for the update because Kia needed to tell me that I needed to have it done. I told her it was my understanding from what I had read about it that it was covered by warranty, and was indicated for the issues I had. I mentioned to her what my car's problems related to the update were. She then told me she'd be right back after talking to her "technician". She came back a few minutes later and rudely said that the update was not going to be done. I asked how much it would be if I paid for it. She bluntly replied that "he will not do it". I asked why she never told me this by phone the day prior when I called her, specifically discussing this appointment. She promptly went back into her office without any further explanations and I told her that I was not happy. She shouldn't have wasted my time bringing me in when she knew the service wouldn't be done, and more importantly, should have offered to test my car to see if if this service bulletin procedure should be done. After all, I DID have a service appointment, and even showed up early for it. My service advisor, in refusing to perform the work, was disrespectful, rude and reflected incompetence on the part of the dealership. No options or alternatives were offered, and certainly no apologies for wasting my time. I've bought, sold and serviced many cars and I found the whole situation was egregious, and no one deserves to be treated that way. The dealership has never contacted me to try and correct the ill will generated with me with this negative experience. This has soured me both on the car and especially on the dealership. I will not return to this dealership either for service or a car purchase. I am trying not to hold this bad experience against other Earnhardt dealerships, but for a dealer that promises "no bull", I beg to differ. More

I had filled out an online form regarding a Kia Sportage. I also had visited 2 Kia dealerships much closer to me, but they either did not have what I wanted, or could not come to agreement on price. David I also had visited 2 Kia dealerships much closer to me, but they either did not have what I wanted, or could not come to agreement on price. David contacted me by phone in responce to my inquiry and I went over to Earnhardt. David was personable, friendly, and we had a lot of fun talking. He arranged to get the exact sportage I wanted. He also worked with the sales managers to get the price I was looking for. I enjoyed the whole earnhardt experience and would recommend this dealership, especially David. John Dey More

My salesperson was Elena McNulty. She was very personable, hands on, direct and to the point. I felt as though she was an old dear family friend. She was very thorough! I appreciated how dilige personable, hands on, direct and to the point. I felt as though she was an old dear family friend. She was very thorough! I appreciated how diligent she was. When I came to the dealership I had to leave an hour later to pick my son up from the airport. Elena drove me to the airport to pick up my son then we drove back to the dealership and I was able to resume my transaction with purchasing a new car! More

This was without a doubt the BEST experience we have ever had in purchasing a new vehicle. There was absolutely no pressure from the salesman or upper management. They were very friendly and professional t had in purchasing a new vehicle. There was absolutely no pressure from the salesman or upper management. They were very friendly and professional throughout the process. My husband and I feel that we got the best deal ever from Earnhardt Kia dealership! More

We were going to have to surrender our van and these three men got us into two new cars and at less considerable money than we had been paying. They made the process easy, they were very pleasant and al three men got us into two new cars and at less considerable money than we had been paying. They made the process easy, they were very pleasant and all was done expeditiously. Our two new vehicles are beautiful and we are extremely pleased. More

Even though I didn't get the exact car I was shopping for (Rio 5door) I did end up with the cutiest car (Soul). I was a financing challenge and they were able to secure financing through Kia at a great for (Rio 5door) I did end up with the cutiest car (Soul). I was a financing challenge and they were able to secure financing through Kia at a great rate one I never expected. This is my third Kia from this dealer. Staff is all different then 6 years ago but all still have the same great customer service skills. Many thanks. More

David Bailey was an awesome help and great sale man. He got me the car i wanted at the price i wanted. I will tell my friends to buy from David. got me the car i wanted at the price i wanted. I will tell my friends to buy from David. More

This was the best car dealership experience I have ever had! I never once felt pressured or uncomfortable. I have had very negative experiences at other dealerships so I was a little nervous that I would g had! I never once felt pressured or uncomfortable. I have had very negative experiences at other dealerships so I was a little nervous that I would get into something I didn't want. The trade in value for my car was definitely fair and I got the payment right around what I needed it to be! They were all very friendly and I honestly didn't think they could get me a car around the price I wanted with the negative equity and credit rating I had. I would definitely recommend this place. Thank you David and everyone else I worked with! More

I HAD THE BEST TIME EVER BUYING MY KIA OPTIMA i was treated very well i got exactly wht i wnted dave n mike were really kool treated very well i got exactly wht i wnted dave n mike were really kool More