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Ken Garff Lexus of Santa Barbara
Santa Barbara, CA
1,064 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
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Showing 1,064 reviews
Verified Customer
May 04, 2026
Sent email to Jen Graff. Not happy that 40,000 mile checkup cost me over a thousand dollars. Car was returned dirty and with only enough gas to get me 10 miles. Not happy that 40,000 mile checkup cost me over a thousand dollars. Car was returned dirty and with only enough gas to get me 10 miles. More
by KAYKERTIS
Employees Worked With
Martine is a great guy and so is Nicole.
May 03, 2026
Way too much signing documents which have no legal substance leading to no car to drive away that day. Disappointing. substance leading to no car to drive away that day. Disappointing. More
by douglass49
Employees Worked With
May 02, 2026
The service was great. The staff very polite / professional and very helpful. The customer service was great The staff very polite / professional and very helpful. The customer service was great More
by malandrin93101
Employees Worked With
May 01, 2026
They performed all services on time. Jimmy is very friendly and courteous. He provided me with an Uber ride home while they worked on my car. Jimmy is very friendly and courteous. He provided me with an Uber ride home while they worked on my car. More
by anne.m.hutchins
Employees Worked With
Jimmy
May 01, 2026
I want to take a moment to recognize the exceptional service I received during my recent visit. From start to finish, the experience was professional, smooth, and truly exceeded my expectations. A sp service I received during my recent visit. From start to finish, the experience was professional, smooth, and truly exceeded my expectations. A special thank you goes to Cynthia Martinez and Hugo for their outstanding customer care. Both were incredibly attentive, knowledgeable, and made sure I was informed every step of the way. Their communication, patience, and willingness to go above and beyond made me feel valued as a customer and confident that my vehicle was in the best hands. It is rare to come across individuals who genuinely take pride in their work and provide service with such professionalism and kindness. Cynthia Martinez and Hugo are a true asset to your dealership, and because of them, I will gladly continue doing business with your team and recommend your dealership to others. Thank you again for such an exceptional experience. More
by joelcurtisiii
Employees Worked With
Cynthia Martinez
