Ken Garff Lexus of Santa Barbara

Interaction with this dealership was to conclude a lease buyout after 3 years; should be a simple transaction given that all the numbers are "known" ahead of time! Not so with DCH as they double counted a m buyout after 3 years; should be a simple transaction given that all the numbers are "known" ahead of time! Not so with DCH as they double counted a monthly payment, requested a cashiers check but then needed additional money as they made another error, and throughout the entire process kept asking to remember to give them a "5 Star" rating...what ever happen to EARNING it! Follow up after the transaction to fix the errors has also been a nightmare; it's like they've gone "radio silent." We love Lexus but would not do another deal with this dealership. More

Just purchased a new RC 350 which Mike Courville had to find at another dealer. Had it in 2 days and an easy and seamless transaction. This Santa Barbara dealership is a competitive as any in LA. The busin find at another dealer. Had it in 2 days and an easy and seamless transaction. This Santa Barbara dealership is a competitive as any in LA. The business office was able to expedite by DMV paperwork as fast as I have seen. Highest recommendation! More

I had researched in advance the make/model/color/year of I had researched in advance the make/model/color/year of the car I was wanting. We found it at Santa Barbara Lexus in excellent condition. I was ve I had researched in advance the make/model/color/year of the car I was wanting. We found it at Santa Barbara Lexus in excellent condition. I was very pleased with both Eitan's and James' sales service and drove the car home that day. More

Kevin and Robin were very very helpful and I would highly recommend working with them at DCH Lexus of Santa Barbara .they both made buying a car a very pleasant experience . recommend working with them at DCH Lexus of Santa Barbara .they both made buying a car a very pleasant experience . More

Even though I was buying a vehicle, I had a good experience. I like my car even though it has too many options that I won’t be using. I know that the service will be good as it has been in the past. experience. I like my car even though it has too many options that I won’t be using. I know that the service will be good as it has been in the past. Everyone very helpful. More

Everything worked out fine in the end, the staff was courteous and took care of the issue., when called to their attention.It was professional dealing with the dealership. courteous and took care of the issue., when called to their attention.It was professional dealing with the dealership. More

1st class in every way!! Truly the most up front, honest and knowledgeable dealership we have had dealings with EVER. Committed to the customer is how I would describe it. Truly the most up front, honest and knowledgeable dealership we have had dealings with EVER. Committed to the customer is how I would describe it. You never know how to read other dealerships, the GM Kevin is an open book, no tricks, or a hard to follow paperwork.. for sure a customer for life! More

We were greeted in the parking lot when we arrived. Mike Courville was our sales rep. I got to do the test drive alone with parent as due to Covid-19. Nice friendly service. Smog wasn’t done and Derek ar Courville was our sales rep. I got to do the test drive alone with parent as due to Covid-19. Nice friendly service. Smog wasn’t done and Derek arranged Santa Maria Toyota to do it. Was told $800 on trade-in and paperwork said $500, but got a payment I could afford. More

This is my third vehicle from this Dealership. Mike Courville, favorite of all favorites, has found me exactly what I wanted and has always assisted me in a warm and professional manner. He has been th Courville, favorite of all favorites, has found me exactly what I wanted and has always assisted me in a warm and professional manner. He has been there a long time and is really an excellent Salesperson! Jim Porter was also there when I got my last Lexus and remembered me, such a good feeling to have people remember customers. More

Robin did an excellent job. She was ready to serve when we got there and she made everything easy for us. We would recommend her highly we got there and she made everything easy for us. We would recommend her highly More