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Ken Garff Lexus of Santa Barbara
Santa Barbara, CA
1,084 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
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Showing 1,084 reviews
May 01, 2026
I want to take a moment to recognize the exceptional service I received during my recent visit. From start to finish, the experience was professional, smooth, and truly exceeded my expectations. A sp service I received during my recent visit. From start to finish, the experience was professional, smooth, and truly exceeded my expectations. A special thank you goes to Cynthia Martinez and Hugo for their outstanding customer care. Both were incredibly attentive, knowledgeable, and made sure I was informed every step of the way. Their communication, patience, and willingness to go above and beyond made me feel valued as a customer and confident that my vehicle was in the best hands. It is rare to come across individuals who genuinely take pride in their work and provide service with such professionalism and kindness. Cynthia Martinez and Hugo are a true asset to your dealership, and because of them, I will gladly continue doing business with your team and recommend your dealership to others. Thank you again for such an exceptional experience. More
by joelcurtisiii
Verified CustomerEmployees Worked With
Cynthia Martinez
May 01, 2026
It's difficult to get anyone to return your call regarding the progress of my vehicle. regarding the progress of my vehicle. More
by 1JIMMCCORMICK
Employees Worked With
April 28, 2026
Drop off and service went fine. Got my gx550 home and new scratches on the hood. I’ve tried to call four times, no call back. Also texted, no response. Very frustrated and disap Got my gx550 home and new scratches on the hood. I’ve tried to call four times, no call back. Also texted, no response. Very frustrated and disappointed! More
by jimhedges
Employees Worked With
Martin
April 27, 2026
Emily and James were wonderful. I would have appreciated having information about extended warranties forwarded to me beforehand to be prepared to make a thoughtful decision. I would have appreciated having information about extended warranties forwarded to me beforehand to be prepared to make a thoughtful decision. More
by jmarlier
Employees Worked With
April 26, 2026
Great people to work with. Wonderful maintenance, great sales and service people. I always appreciate the loaner car too while my car is in service. Wonderful maintenance, great sales and service people. I always appreciate the loaner car too while my car is in service. More
by sdlart
Employees Worked With
Maurizio
April 26, 2026
Santa Barbara Lexus has great selections of vehicles and are able to add on certain features to allocated inventory or place a customized order. The management and Emily, our sales representative, were not are able to add on certain features to allocated inventory or place a customized order. The management and Emily, our sales representative, were not high pressure sales people at all, which we truly appreciate! Emily is very professional, knowledgeable, friendly, and accommodating. Of all the dealerships we’ve visited, SB Lexus is top notch! We are so impressed with our new Lexus Rx350 Luxury SUV! Emily made sure it was detailed and even put a big red bow on top of our SUV — got a chuckle out of that.-) More
by cwpozo
Employees Worked With
Emily Lopez
