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Ken Garff Lexus of Santa Barbara
Santa Barbara, CA
516 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
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Showing 516 reviews
June 26, 2012
I saw Abby at Lexus of SB and she was great. She had a no pressure attitude and was very knowledgeable about the cars. She spoke spanish which was a plus for my family and I had an enjoyable experience over pressure attitude and was very knowledgeable about the cars. She spoke spanish which was a plus for my family and I had an enjoyable experience over all:) Thanks Abby! More
by Kitzia
Employees Worked With
May 07, 2012
I took my grandfather's 2005 Lexus LS 430 in for service, as I getting ready to sell it for him. The car only had 25,000 original miles, but the maintenance records on the vehicle are unclear. Coby did a gre as I getting ready to sell it for him. The car only had 25,000 original miles, but the maintenance records on the vehicle are unclear. Coby did a great job of listening to me, and suggested a cost-effective service to me. Once it was discovered that new brakes were needed, he exceeded my expectations in both price and customer service. It was frankly very refreshing to be taken care of like that, and it was the best service I have ever had at a dealer. More
by jbn74sb
Employees Worked With
Coby Turner
May 05, 2012
Sally Smeed and Joe Green made this the best car-buying experience ever! They worked incredibly hard to put us in a car, and they made it happen. We have been buying cars for thiry years and this was the m experience ever! They worked incredibly hard to put us in a car, and they made it happen. We have been buying cars for thiry years and this was the most pleasurable car buying experience ever. From the moment Sally encountered me in the parking lot (coming out of the back seat of a Lexus), she was professional and welcoming. Joe maintained his positive demeaner and professionalism throughout the deal (even with my staunch husband). Joe's follow up was persistent yet not pushy. It was just the right amount. The entire experience with DCH Lexus was fantastic! They made us feel special. This was a very positive experience. DCH Lexus has made us life-long customers! Thank you Sally and Joe! More
by rhodaj
Employees Worked With
Sally Smeed and Joe Green, Joe Green
April 25, 2012
I brought my 2003 Lexus IS 300 to the dealership for a routine service; I would like to commend your staff member Edward for his outstanding service. Edward was able to quickly help me and clearly explain routine service; I would like to commend your staff member Edward for his outstanding service. Edward was able to quickly help me and clearly explain all repairs my Lexus would need, and was very courteous! Edward worked with me through the weekend to ensure all of my questions were addressed and secured another car, allowing me to keep my Saturday plans. He was courteous, personable, and made me feel confident in the dealership and the service I received. The entire staff was helpful and accommodating. I am very happy that DCH has brought this dealership to Santa Barbara and I look forward to our future relationship. I will certainly recommend this business to my friends and colleagues. The dealership is beautiful with a great lounge for guests. I received the amazing hospitality I have come to expect from Lexus dealerships. More
by andreana-lee
April 13, 2012
Everyone was friendly and helpful with no high-pressure sales, which I appreciated. They got me the car I wanted and worked with me on price. Beth was new but very conscientious and thorough and pleasant t sales, which I appreciated. They got me the car I wanted and worked with me on price. Beth was new but very conscientious and thorough and pleasant to work with. It's nice to have Lexus in Santa Barbara and I look forward to working with the service department. More
by clare805
Employees Worked With
Beth Graehl, Ron
April 09, 2012
Sally was very helpful in making this deal happen, and we were very please with her service. She obviously had a lot of experience. Beth was a brand new employee to the Lexus dealer, but she was great, extre were very please with her service. She obviously had a lot of experience. Beth was a brand new employee to the Lexus dealer, but she was great, extremely courteous and responsive. Of all the new cars I've bought in my life, this was probably the best experience we've had. It was more difficult w/ the financing this time because our credit scores had temporarily dipped... but the team pulled together and made it all come together. My wife and I hare happy and grateful. We've been Ford/Lincoln customers for 20 years, but I think we are now "Lexus people". THANK YOU. More
by dave
Employees Worked With
Beth Graehl; Sally Smead
