Abby Gaetz

Everyone I met with was extremely helpful, especially my salesperson, Abby. I look forward to having Lexus work on my new luxury vehicle. salesperson, Abby. I look forward to having Lexus work on my new luxury vehicle. More

by Becka.L.Chester Verified Customer Verified Customer

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Chris Williams is the best. Give him a raise so he stays! And his own printer! Give him a raise so he stays! And his own printer! More

by marylu0 Verified Customer Verified Customer

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Abby was a pleasure to work with, everything was handled very smoothly. She was always quick to respond to any requests. very smoothly. She was always quick to respond to any requests. More

by rod.durham Verified Customer Verified Customer

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Dealership is not up to date with financial procedures. Did not give me correct information for trading in a lease. Did not give me correct information for trading in a lease. More

by DEEESKER Verified Customer Verified Customer

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Abby was a terrific salesperson and made making my purchase so enjoyable! And Ezekiel (different spelling) made getting financing so easy. Thank you! purchase so enjoyable! And Ezekiel (different spelling) made getting financing so easy. Thank you! More

by Becka.L.Chester Verified Customer Verified Customer

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Robin Tidd is the Absolute Ultimate. Have now purchased 4 cars thru her . Very Happy Have now purchased 4 cars thru her . Very Happy More

by GARYREIBOLD57 Verified Customer Verified Customer

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Abby was great. I bought a used Bronco at the dealership and was communicating with her from the beginning. I was looking for this trim and model and surprisingly fo I bought a used Bronco at the dealership and was communicating with her from the beginning. I was looking for this trim and model and surprisingly found what I think to be a great deal at Lexus in Santa Barbara. (must have been a trade in) I was able to get 90% of the deal done online and over the phone with Abby before making the trip from San Diego. She even picked me up at the train station. I think it was excellent customer service and would happily buy from her again. 10/10 for Abby. However, the finance guy was overly pushy. I understand that it's his job to upsell but he would try to guilt trip you into believing you need all these add-ons. He tries to extend your payments 3 months beyond what you wanna pay and add $130 a month just to say "It's only $100." No sir, that's $11,160 in added fees to this loan for something I will not use and do not want. When it came to signing since I didn't want any of the extras, he did the job very quickly and kept showing me where to sign, clicking on the signature so I can't see the paperwork and not wanting me to read everything to rush me out. I had to keep closing the signature just to read the actual contract and he was getting frustrated that I was doing my job as the buyer to read everything. More

by mhoffman146 Verified Customer Verified Customer

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Dealership service is friendly and finishes work on time. Facility is well maintained always clean. Facility is well maintained always clean. More

by mj64bear Verified Customer Verified Customer

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Great customer service. Only issue was bought a car in the rain and didn’t realize the tires were cracking and needed to be replaced. Car was used and that was my fault I gu Only issue was bought a car in the rain and didn’t realize the tires were cracking and needed to be replaced. Car was used and that was my fault I guess but the dealership now and nothing was done about it. More

by baja.1986 Verified Customer Verified Customer

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Timely, organized, customer service minded. Perfect showroom. Everyone seemed happy to work there. Easy to get to downtown from there. Perfect showroom. Everyone seemed happy to work there. Easy to get to downtown from there. More

by lesleybuehler Verified Customer Verified Customer

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