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Ken Garff Lexus of Santa Barbara
Santa Barbara, CA
425 Reviews
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Showing 425 reviews
August 28, 2019
Yes and No Would I buy a car from DCH lexus? Yes and no. Yes because the sales people were pretty decent. No because of the overall treatment. I love dealing wit Would I buy a car from DCH lexus? Yes and no. Yes because the sales people were pretty decent. No because of the overall treatment. I love dealing with great sales people but isnt that kind of part of their job description?? My family and I had recently upgraded to a bigger SUV due to upsizing our family. We saw the car online and was able to work a deal out over the phone since the dealership was close to 3hrs away from where we lived. We ended up driving down to the dealership and the car was a perfect fit for us. The interior condition wasn't the cleanest...in fact I found a hand full of pretzels, a funion, and a vanilla crispy wafer underneath the third row seat. There were also fingerprints all over the back windows. They had the car go back to get detailed and brought it back from being detailed 45min later. Quick detail job I know. I inspected it and found the same food in the back seat and fingerprints. Also there was sand in the creveses of the seats. So I pointed it out and they took it back again. 20 minutes later it came back. Only found 2 pretzels this time and the sand was still there. Instead of having them send it back for the 3rd time I knew it wasn't going to come back any cleaner. So that was strike number 1. After the deal closed it was still daytime and we were unable to see that the front windshield had a hazy coat on it which made it very unsafe to drive at nighttime due to the glare from the oncoming headlights. My husband and I decided that since we were already going to have to pay someone to detail our car since the dealership failed to do, we would see if the detailer could get that film off. He wasn't able too so the windshield was considered damage. My husband called the dealership and they took a couple days to work something out. They needed us to drive to the next city, which is an hour there and an hour back, to pay out of our pockets to get the windshield replaced. They would reimburse us of course but the fact that we have had close to $600 come out of our pockets 3 days after buying the car, not cool. $250 detail job, $292 for windshield, and $50 for the gas we used to drive and get the windshield. We were only reimbursed for the windshield. Just dissapointed that they didnt take responsibility for all of the out of pocket costs. No one should drive away with a new car having to get it professionally detailed themselves on their own time and money. I should have never even had to send the car back to get re detailed. It should have been in mint shape as is. In conclusion if you want to leave the dealership driving a like new car and a safe one, I might add, probably shouldn't go to this one. We've bought a handful of cars over the last 10 years and have never been unsatisfied like we were with this purchase. More
by FernandChes
Employees Worked With
Eddie, Abby Gaetz, Glauco Pergolizzi, James Porter
August 16, 2019
Glauco Was Great Glauco helped me purchase a pre-owned Lexus IS. He provided great service and plenty of information that was relevant to my search. I'd recommend him Glauco helped me purchase a pre-owned Lexus IS. He provided great service and plenty of information that was relevant to my search. I'd recommend him to anyone looking for a Lexus. More
by burgj056
Employees Worked With
Glauco Pergolizzi
August 10, 2019
Best Dealership Eddie and James at DCH Lexus were very helpful to me. This dealership isn’t like others . They are kind and work hard to get you a really good deal. Eddie and James at DCH Lexus were very helpful to me. This dealership isn’t like others . They are kind and work hard to get you a really good deal. More
by Bubba
Employees Worked With
Eddie, James Porter
August 08, 2019
Joshua Bowman you are the best sales guy they have! You should definitely AVOID NORA Halstead if you're going there. It's such a bummer to see that a dealership that is supposed to "Deliver Customer Ha You should definitely AVOID NORA Halstead if you're going there. It's such a bummer to see that a dealership that is supposed to "Deliver Customer Happiness" is delivering their DISAPPOINTMENT and unhappiness by having sales managers like Nora Halstead. JOSHUA Bowman is the only helpful and nice person I've talked to at DCH Lexus, He is new there but he REALLY knows how to talk to clients and make them feel welcomed, unlike his manager NORA. He went above and beyond to help me find the perfect car. I am so happy with my car, thank you Joshua!! I was planning to pay all cash and drive it home the same day but his manager Nora Halstead made it a xxxx of a sale. I walked in after seeing the ad on the website stating $10,875 for the car, and once I was talking about the price, Nora started talking about a $16,999 that was APPARENTLY posted before I got there. Making it sound like the $10,875 is the NICEST REDUCED price they could do, and like they were actually doing me a favor. while it was clearly ON THE WEBSITE. Not only that was a false advertising, but then she pulled out a sales Magazine with a deal, that according to her was going to start the day after. It seemed like she had three different prices in the three different ads (the Car itself, the website, and the Magazine). I had a terrible buying experience, especially since it was my first car. More
by Author
Employees Worked With
Joshua Bowman, Nora Halstead
July 18, 2019
Super smooth purchase experience I bought a RX350 from DCH Lexus of Santa Barbara last week. The whole transaction was on phone, text, and email. I bought the car unseen. I am in Nort I bought a RX350 from DCH Lexus of Santa Barbara last week. The whole transaction was on phone, text, and email. I bought the car unseen. I am in Northern California but they are the only dealership that had the color combination and the features I was looking for. Robin Tidd made the whole process super smooth. We agreed on the price in couple of minutes and then she arranged for the logistics of delivering the vehicle. Mark delivered the vehicle and spent about an hour explaining the features to me. There was no pressure of any kind nor did they try to sell me anything extra. I arranged my own financing and did not trade in any vehicle. This is how car buying should be. More
by Harsh D
Employees Worked With
Robin Tidd, Mark Bourdo
July 18, 2019
Excellent Very good customer service in all met my expectation on My purchase of my new vehicle Left the dealership very satisfied with everyone who was involv Very good customer service in all met my expectation on My purchase of my new vehicle Left the dealership very satisfied with everyone who was involved. More
by angela805
Employees Worked With
Aaron Vazquez
July 09, 2019
Repair of faulty brakes/ Ignition failure (battery). The brakes were faulty and mal-functioning, as was the battery. The ignition was slow and almost dead. Battery was replaced, and brakes re-worked. N The brakes were faulty and mal-functioning, as was the battery. The ignition was slow and almost dead. Battery was replaced, and brakes re-worked. Now all is functioning well and safely. Other minor problems with window sensors, and back seat, and window washers were explained clearly to me, and have been corrected and working well. T his was over the 4th of July holiday, so the car was not available for about 3 days. I am very impressed with the quality of the service dept, and in particular with the help of Mr. Phong, who was exceptionally courteous, efficient, and cooperative in trying to complete the repairs ASAP, and who arranged transportation to and from the dealership for me.He is very competent, and excellent in dealing with customers. ( ALSO, my car was washed and was immaculate when I picked it up.!!!! I was delighted with this extra treat). I will most certainly return for future services. Patricia McCormack More
by PattiMac
Employees Worked With
Phuong Pham, Yhaya Harb
June 29, 2019
Very complete service. Recommended future service. Always complete and very friendly. Reviews the service to be provided and recommend any future service. Always prompt in returning the after it is w Always complete and very friendly. Reviews the service to be provided and recommend any future service. Always prompt in returning the after it is washed. More
by abetakasugi
Employees Worked With
Edward Simeon
June 14, 2019
Stress-Free Transaction in Leasing a New Lexus We just leased another awesome Lexus ES 350 from Aaron at DCH Lexus of SB. The process was smooth and stress-free? and the follow up has been the bes We just leased another awesome Lexus ES 350 from Aaron at DCH Lexus of SB. The process was smooth and stress-free? and the follow up has been the best. We love all the new technology in our new car, especially Apple CarPlay! Thanks for truly making the customer come first! More
by J & J
Employees Worked With
Derek Bishop, Aaron Vazquez, James Porter
June 11, 2019
#1 Service Dealer in Town Recently took my car in for service, and the servicemember(s) were all so friendly, courteous and all matters were handled in a timely manner. I am v Recently took my car in for service, and the servicemember(s) were all so friendly, courteous and all matters were handled in a timely manner. I am very happy with their attentiveness, my car was ready in no time. More
by Janet818
Employees Worked With
Edward Simeon, Phuong Pham
