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Ken Garff Lexus of Santa Barbara
Santa Barbara, CA
602 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
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Showing 602 reviews
Verified Customer
August 12, 2025
Buyer beware! I was sold a car that had nothing but problems. I bought the extended warranty and every time I brought the car in, the service representatives woul I was sold a car that had nothing but problems. I bought the extended warranty and every time I brought the car in, the service representatives would argue with me as if there was no problem. Yet, there is a serious problem every time. I originally went to that dealership only because I knew my sales person for years and he did nothing to resolve the ongoing issue by getting me out of the car and into a different car. Chris Williams and Hugo in the service department were horrible. Thank God for Nicole. She was helpful on so many fronts. I ended up dealing with Cynthia the service manager because I was so tired of being mistreated by the other service representatives. I even lost faith in Cynthia because she began to avoid me because I finally got out of that car and bought a new car at a different dealership and called to get a partial refund for the extended warranty. Very disappointing experience at Lexus of Santa Barbara. Think twice before you go there. Farrell Odendhal you can do better. I went to you and gave you the opportunity to make it right and you chose not to. Another disappointment. More
by MSPIRIT1999
Employees Worked With
Farrell Odendhal, Hugo, Chris Williams, Jimi
August 11, 2025
Did not appreciate the time it took to get through financing, with all the added package costs. Should be standard features included in total pricing. financing, with all the added package costs. Should be standard features included in total pricing. More
by kenstax
Employees Worked With
Johnathan
August 11, 2025
Lexus of Santa Barbara is an excellent business with kind smart staff and good prices. smart staff and good prices. More
by Ani Casillas
August 10, 2025
This was my second scheduled service appointment, this time with an issue of having had the battery drain after two weeks of non-use. The overall experience was excellent, from pick-up through correcting time with an issue of having had the battery drain after two weeks of non-use. The overall experience was excellent, from pick-up through correcting the problem and identifying another issue--rodents in the engine compartment--that they also fixed. Hugo kept me in the loope throughout the experience, and the care was returned, freshly washed and cleaned inside and out. More
by GRE
Employees Worked With
Hugo. Did not get name of driver who picked up my car.
August 09, 2025
I took in my RX350 for the complimentary standard oil change. Made an appointment, and waited for about 2 hours for the work to be completed.. Don’t know if that is the standard wait time? change. Made an appointment, and waited for about 2 hours for the work to be completed.. Don’t know if that is the standard wait time? More
by Meno54
Employees Worked With
Hugo
August 08, 2025
Cynthia Martinez does an excellent job. She treats her customers with respect ; is very knowledgeable and trustworthy. We live in Oxnard ,yet we drive to SB because of Cynthia’s fine qualit She treats her customers with respect ; is very knowledgeable and trustworthy. We live in Oxnard ,yet we drive to SB because of Cynthia’s fine qualities and service. More
by RSHUSETT
August 08, 2025
I really appreciate how friendly and courteous are all the employees in the dealership, but I really want to Hugo for helping me any time my car needs something. Thanks the employees in the dealership, but I really want to Hugo for helping me any time my car needs something. Thanks More
by PEDRITO329AC
Employees Worked With
Hugo
August 08, 2025
I recently purchased a 2025 Lexus GX 550 Overland. It was a simple cash purchase. The sales process was smooth but I was very disappointed during the final signing of documents. The attempt to sell It was a simple cash purchase. The sales process was smooth but I was very disappointed during the final signing of documents. The attempt to sell additional warranties etc was very aggressive. The process made me feel as though I was at a used car dealership. After declining multiple times and continued aggressive sales tactics, I almost walked out without purchasing the vehicle. I understand they are trying to make a living but I expected better from a luxury dealership. Gianni was helpful from a sales perspective and very professional. More
by hindsr
Employees Worked With
Gianni
