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Ken Garff Lexus of Santa Barbara

Santa Barbara, CA

Overview
Employees
Reviews
Vehicles
4.7
1,084 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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350 Hitchcock Way

Santa Barbara, CA

93105

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Showing 1,084 reviews

April 15, 2026

I have been going to this Dealership since it opened. The Lexus team has always been great especially my service Manager Chris. The quality of service has been excellent as well. I will continue to take More

by tammylsteuart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Carbajal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Williams
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April 15, 2026

Responsive, friendly, willing to negotiate, except the process to purchase added warrantys too long, stressful More

by rcasarez63
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
James sales manager
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April 15, 2026

The experience was good but we never got an overview of the car and it would have been helpful to have someone walk us through all of the features of the car (sound system, Carplay set up, charging, etc... More

by zkramer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ren, Juan
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April 14, 2026

Great customer service and very efficient. Easy to work with. Work was finished in a timely manner. More

by marinejdiaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
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April 14, 2026

Jimi did great. I was received quickly, loaner was lined up and all services performed. More

by ctstallings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Minh
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April 13, 2026

I am very happy with the customer service at your shop. Everyone is very nice and they take good care of my car. More

by margom1053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
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April 13, 2026

Service department is terrific… They need to work on their sales department Service department states what needs to be done and completes services completely More

by Dggoodman
Recommend Dealer
Yes
Employees Worked With
chris
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April 13, 2026

Kept me informed of service and any issues. Timely service, given I have to drive 1 1/2 hours one way for service. More

by Joedive
Recommend Dealer
Yes
Employees Worked With
Tim
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April 12, 2026

Lexus of Santa Barbara is the best, Excellent service, work and friendly service management too , nice waiting room while you wait More

by JGUAJARDOSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Tu.
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April 12, 2026

Hugo provided excellent service. He was friendly, professional and communicated with us while my car was being serviced. More

by MVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Contreras
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