DCH Lexus of Santa Barbara - Service Center

Excellent service and great customer care. DCH truly believes in Delivering Customer Happiness. Happiness in the product and experience far exceeds expectations. I left the service center tot DCH truly believes in Delivering Customer Happiness. Happiness in the product and experience far exceeds expectations. I left the service center totally pleased. My car was finished in the time promised. More

Service Very pleasant very curtious explained what my vehicle needed at the time of service he had my loaner car out for out in no time very pleased of this s Very pleasant very curtious explained what my vehicle needed at the time of service he had my loaner car out for out in no time very pleased of this service . More

Amazing Service! We purchased our LX470 at the Oxnard, CA dealership and it was serviced with such caring hands by Phuong Pham that upon Phuong's move to Santa Barbara We purchased our LX470 at the Oxnard, CA dealership and it was serviced with such caring hands by Phuong Pham that upon Phuong's move to Santa Barbara - we did likewise and were rewarded with the absolute best service we have ever received at any dealership. Over the years, we had previously used (Jaguar/Ford Mustang/Mercedes Benz/Cadillac/Acura/ and now Lexus dealership service). Our immediate family have all become permanent Lexus car owners - because of the Lexus service. I should point out that Phuong, and I might also mention Edward Simeon, are the reasons for our remaining loyal Lexus customers. They are so good at their service knowledge and personalized customer care that we are afraid they may be eventually promoted to a management position - outside of Santa Barbara. Both are deserving of special recognition by management. More

Service person was great but when car was returned after basic service, the car vibrated at high speeds and had to be returned to dealer person was great but when car was returned after basic service, the car vibrated at high speeds and had to be returned to dealer More

Great consistent service The staff is friendly, helpful and eager to please customers. Service is always timely and efficient. Everything a good dealership should be for takin The staff is friendly, helpful and eager to please customers. Service is always timely and efficient. Everything a good dealership should be for taking car of your valuable asset, namely your car. More

Edward Simeon I have had the pleasure of dealing with Edward Simeon in the service department for a number of years. He is knowledgeable, helpful, and honest. He I have had the pleasure of dealing with Edward Simeon in the service department for a number of years. He is knowledgeable, helpful, and honest. He exemplifies what customer service is about. More

Service excellence Excellent service and quick return to and from my workplace. The staff is thorough and consistently dependable. I have been going there since they op Excellent service and quick return to and from my workplace. The staff is thorough and consistently dependable. I have been going there since they opened years ago. More

Very satisfactory for service. Derek is the best. I live a distance from the dealership and appreciate the pickup and delivery service they provide. All the people I have come in contact with are ver I live a distance from the dealership and appreciate the pickup and delivery service they provide. All the people I have come in contact with are very polite and qualified at their job. More

Fast, easy and efficient! Phuong Pham is always very helpful & does exactly what he says. Great service! I was disappointed with the lady that checked me out when I paid my Phuong Pham is always very helpful & does exactly what he says. Great service! I was disappointed with the lady that checked me out when I paid my bill. She was visiting with another customer discussing recipes. She saw me walk in & go up to the counter and continued to visit with the customer who was sitting in the waiting area. After about 5 minutes (it didn't appear that that she was going to be stopping any time soon) so I ask a gentleman in parts if he or someone could help me. He looked up and saw she was visiting and told her I was was waiting to pay for my car etc. she turned and looked at me, then turned back and continued to discuss recipes with the other customer. Finally another young man came over and started to help me and that's when she came over and said "sorry" and took over. I still gave my service a 5 star, because of Phuong and I didn't want it to effect him. He is always professional and helpful. More