DCH Lexus of Santa Barbara - Service Center

Class, class and more class I had taken my LS460 to a dealership in Northern California and experienced less than stellar results. My husband recommended I take it to DCH Lexus o I had taken my LS460 to a dealership in Northern California and experienced less than stellar results. My husband recommended I take it to DCH Lexus of Santa Barbara since we had dealt with another DCH dealership with my other Lexus (this is our 3rd LS). From the scheduling of my appointment online, through the service process and the delivery of my car back to me; absolutely top notch. Derek was incredible in his research, communication and follow through. This experience, thanks to Derek, has completely renewed my faith in dealerships and Lexus in particular. This dealership is the epitome of class and customer service and I will never trust my car to anyone else. Thank you for Derek and the rest of your outstanding team! More

THE BEST Service Department Around! Visiting DCH Lexus of Santa Barbara's service department (esp Derek) is like visiting a spa and my very best friends at the same time. :) They are fri Visiting DCH Lexus of Santa Barbara's service department (esp Derek) is like visiting a spa and my very best friends at the same time. :) They are friendly, prompt and responsive. The quality of work is fantastic and prices are fair. There is also an espresso machine, complimentary snacks and fruit juices and they truly do offer spa services as well! I am eager to buy a new Lexus at DCH because I love everything about my IS250, but also because visiting the service department at Lexus is easy and pleasant, and hope they will allow me to do so via my favorite service manager because I feel closer to him than some of my relatives! And I definitely like him more. :) DCH Lexus of Santa Barbara is the absolute BEST. More

I had been dealing with another transmission shop for three months to resolve a problem on my '05 300IS. It became a fear of mine to see if the check engine light would return back on, since it reappea three months to resolve a problem on my '05 300IS. It became a fear of mine to see if the check engine light would return back on, since it reappeared so frequently due to the mysterious transmission problem. I finally took the car to DCH Lexus and could not be happier. Everyone there was extremely professional and specifically, Danny Azrik, Tony Carbajal, Derek Bishop and Angel Ramirez. From the beginning, I trusted them and their recommendations. Not only did they well take care of me, they steam cleaned under my front hood which was not required. Because I learned how exceptional the service department is at DCH Lexus, I am encouraged even more to make Lexus my next choice of new car when that time comes. Thank you DCH Lexus for having such a quality team! More

Outstanding customer service! You can literally see Derek with any questions or concerns. I have taken my Lexus IS250 in for regular schedule maintenance and repairs. Derek is great at setting the right expe with any questions or concerns. I have taken my Lexus IS250 in for regular schedule maintenance and repairs. Derek is great at setting the right expectations and accommodating my needs to the best of his abilities. Any future vehicles will be purchased through his location. More

SAFETY AND SERVICE IS NUMBER ONE for anyone buying a vehicle, especially a used one. The wonderful folks at DCH believe that too. Dana Ochoa helped us search for a pre-owned Lexus. We found and purch vehicle, especially a used one. The wonderful folks at DCH believe that too. Dana Ochoa helped us search for a pre-owned Lexus. We found and purchased one from a non Lexus dealership, but that made no difference to Dana. She congratulated us and offered to introduce us to the DCH service team to answer any questions and provide service if needed. We took her up on that offer and we are glad we did. Service Consultant Danny Ambriz scheduled an appointment to review the vehicle and make sure it was in good working order. When we arrived Edward Simeon assisted us by going over the service and maintenance records available on our Lexus then turned it over to the service department for inspection. What they found was a safety issue requiring immediate attention. We took the information to the dealer we purchased the vehicle from and they handled it under the 90-day warranty. We appreciated Edward's presentation of the information as no-fault. Meaning, the issue was discovered due to the specialized training of the Lexus mechanics and not the failure of the dealership we purchased it from. Thank you Dana, Danny, Edward and the Lexus service team - we appreciate each and everyone of you more than you know. More

First time I stopped by to pick up parts for my car. Everyone was so helpful and wonderful. I will be back to have service done on my car as well as hopefully purchase a new car in the future. Everyone was so helpful and wonderful. I will be back to have service done on my car as well as hopefully purchase a new car in the future. More

Phuong was extremely helpful. Explained that they would need to keep my car for at least a couple days but that it was covered under warranty. He provided a very nice loaner car, for which I was grateful. need to keep my car for at least a couple days but that it was covered under warranty. He provided a very nice loaner car, for which I was grateful. I have had nothing but great service at Lexus of S.B. Thank you. More

We brought our car in for its 10,000 mile service. Derek is the employee we dealth with. He was outstanding, he gave us his full attention when we talked with him, he was courteous, his attitude was outsta is the employee we dealth with. He was outstanding, he gave us his full attention when we talked with him, he was courteous, his attitude was outstanding. This is why we brought a Lexus. We had heard customer satisfaction is number one with Lexus and it shows. Thank you Derek for all your help. Fred and Mary Herr More

Service has always been fast and courteous at this dealership. Although servicing at dealerships is always more expensive, the experience and quality of work are great. I also trust Lexus mechanics mo dealership. Although servicing at dealerships is always more expensive, the experience and quality of work are great. I also trust Lexus mechanics more as I have a hybrid vehicle. More